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Added 1 min ago
IW
Senior Manager, Business Development
IG Wealth Management
AB · Alberta, Canada
- Full-time
The Role: As the Senior Manager, Business Development, you will be a hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor…
Added 1 min ago
T
Senior Wealth Operations Officer Prefered Candidate
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Toronto, ON
- Full-time
Use effective relationship skills when communicating with partners / colleagues and in dealing with difficult conversations
Added 1 min ago
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Civil Engineer - Design and Project Management
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Montreal, QC
- Full-time
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Added 17 mins ago
Operations Manager, Tank Rentals & Sales
UFA Co-operative Ltd.
Grande Prairie, AB
BarW is seeking a strategic and entrepreneurial Operations Manager, Tank Rentals & Sales to lead a growing multi-location business across Western Cananda. This role is accountable for…
Added 17 mins ago
Assistant Manager, Derivative Settlements Operations, Settlements & Clearing (18-Month Contract GWO)
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Toronto, ON
Be a key member of a dynamic and engaged team with strong leadership and focused personal and career development support
Added 17 mins ago
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Account Manager II, Business Banking
TD
Concord, ON
- Full-time
…for both credit and non-credit products/services. The Account Manager II is responsible for conducting credit analysis for own portfolio. The Account Manager II will develop the initial…
Added 17 mins ago
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Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking…
Added 31 mins ago
FC
Member Consultant Chatham
FirstOntario Credit Union
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- Full-time
The Member Consultant role is responsible to provide relevant, timely and accurate financial advice to members to assist them in meeting their financial goals, and to become the financial…
Added 46 mins ago
Customer Care Representative-Oromocto, NB
Sonova AG
Oromocto, NB
Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a…
Added 1 hour ago
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Senior Manager, First Party Fraud Analytics - Onboarding
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Toronto, ON
- Full-time
…Data & Analytics, Risk, and Business stakeholders, the Senior Manager will leverage advanced analytics, machine learning, and behavioral insights to strengthen fraud detection, improve loss…
Added 1 hour ago
UO
Marketing and Communications Coordinator, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
The Marketing and Communications Coordinator reports to the Manager, Marketing and Communications. This versatile generalist position is designed to provide flexible support to all members…
Added 1 hour ago
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Customer Experience Associate
TD
Medicine Hat, AB
- Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
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Personal Banking Associate Trainee
TD
Camrose, AB
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
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Union Store Associate
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Saskatoon, SK
- Full-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 1 hour ago
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Assistant Store Manager | Orchard Park
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- Full-time
Join Michael Hill Orchard Park as an Assistant Store Manager and bring your passion for sales, customer service, and team leadership to a supportive retail environment. Help drive results,…
Added 1 hour ago
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Commercial Banking Manager - North York
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- Full-time
Contribute as a key member of the Greater Toronto leadership team, supporting regional growth initiatives and organizational change.
Added 1 hour ago
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Vice-président(e) exécutif(ve), Développement des affaires - Montréal | Executive Vice President, Business Development - Montreal
Equans Services Canada & US
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As a member of the Executive Leadership Team, the incumbent leads:
Added 1 hour ago
Senior Legal Counsel, Technology & Commercial
CAA Club Group
Thornhill, ON
…are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over…
Added 2 hours ago
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Health Care Aide
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AB · Edmonton, AB
- Full-time
…Practical Nurse (LPN) and specific supervision of the Unit Manager or Resident Care Manager. The HCA works as a member of the Interdisciplinary Team in assisting residents meet their…
Added 2 hours ago
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Customer Experience Associate
TD
Brampton, ON
- Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 2 hours ago
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Personal Banking Associate
TD
Dauphin, MB
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 2 hours ago
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Personal Banking Associate Trainee - Korean Language Skills Considered an Asset
TD
Coquitlam, BC
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 2 hours ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 2 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking…
Added 2 hours ago
T
Customer Experience Associate
TD
Brampton, ON
- Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…

Personal Banking Associate

Toronto, ON, Canada

$45,700 - $61,000 CAD · Full-time

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Job details

Pay: $45,700 - $61,000 CAD
Job type: Full-time
Apply by: Nov 10, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. Do you think you have what it takes? 

In this role, a typical day may look like:

Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters

Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking

Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management

Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

Participate in the timely and accurate completion of business processes and procedures

Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics

Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Investment Funds Canada (IFC) or equivalent – within 90 days of start date

Post-Secondary or Undergraduate degree (in related field) preferred

Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet

Knowledge of banking solutions and processes to advise customers

A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills

A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities

A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner 
Fluency in Spanish or Farsi an asset

Licensing Requirements

For roles requiring Mutual Fund licensing, applicable registration requirements with the Canadian Investment Regulatory Organization (CIRO) must be met. Licensing registration is subject to successful completion of required background screening, including criminal and credit checks. Any prior credit delinquencies must be fully resolved for at least six months before licensing can be obtained.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Assist customers with everyday banking advice, service transactions, digital banking education, and problem resolution, directing them to appropriate staff for financial solutions. Support branch operations and frontline transactions, maintain accurate and compliant documentation, and contribute to process improvements and team effectiveness.

Requirements

Requires a high school diploma and/or at least one year of relevant experience, with Investment Funds Canada certification or equivalent to be obtained within 90 days of starting. Candidates should have banking knowledge, proficiency with Microsoft Office and branch software, strong customer service and communication skills, and effective organizational and time-management abilities; a related post-secondary degree is preferred.

Skills

Customer Service
Relationship Building
Banking Solutions
Financial Needs Assessment
Digital Banking Education
Problem Resolution
Cash and Non-Cash Transactions
Confidentiality and Judgment
Communication
Organization
Planning
Time Management
Influencing
Microsoft Office
Branch Software
Process Improvement

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Rewards and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Customer Service
Customer Relationships
Banking Solutions
Financial Advice
New Accounts
Investment Advice
Investment Funds Canada
Mutual Fund Licensing
CIRO Registration
Digital Banking
Mobile Banking
Online Banking
ATM Banking
Cash Transactions
Non-Cash Transactions
Customer Problem Resolution
Branch Operations
Business Processes
Regulatory Compliance
Code of Conduct and Ethics
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Branch Software
Confidentiality
Process Improvement
Customer Experience
Spanish

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