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Added 13 mins ago
RC
Sales Clerk - Front Shop
Rexall Care Network
Kamloops, BC
- Full-time
…Together, we are defining better health through innovation, service, and living the Rexall values. Talk about a dream…
Added 13 mins ago
TH
Hardware Sales Associate Part Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 13 mins ago
R
Sales Assistant
Ryman
Bolton, ON
- Internship
…the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman…
Added 14 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Mount Pearl, NL
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 14 mins ago
W
(CAN) Fashion Associate
Walmart
Montreal, QC
- Part-time
Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks…
Added 14 mins ago
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(CAN) Deli Bakery Team Lead
Walmart
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- Full-time
…associates through teaching and training. Ensures a high level of customer service while ensuring task…
Added 14 mins ago
W
(CAN) Consumables Assistant Manager
Walmart
Ste.-Foy, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 14 mins ago
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The Jim Pattison Auto Group
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Added 14 mins ago
Automotive Appointment Coordinator - Jim Pattison Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
Jim Pattison Toyota Northshore has an exciting opportunity for a Automotive Service Appointment Coordinator to join our dealership. In this role, you will play a key part in supporting our…
Added 14 mins ago
Car Wash Attendant - Toyota Duncan
The Jim Pattison Auto Group
Duncan, BC
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Added 14 mins ago
LC
Viande Commis temps partiel jour
Loblaw Companies Limited
Montreal, QC
- Part-time
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Added 29 mins ago
SC
shift supervisor - Store# 04466, BRIDGEPORT & SWEDEN
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Richmond, BC
- Full-time
Customer service experience in a retail or restaurant environment
Added 29 mins ago
HC
Hallmark Merchandiser, Long Lac & Geraldton, ON, P0T 2A0
Hallmark Canada
Greenstone, ON
- Part-time
Supports merchandising service with inventory management and merchandising activities in an assigned retail account or several retail accounts. This includes everyday products as well as…
Added 29 mins ago
LO
Associate Optometrist
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- Part-time
Places the patient/customer 1st & delivers excellent service.
Added 29 mins ago
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Added 29 mins ago
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Added 29 mins ago
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Added 29 mins ago
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…Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each customer. You will participate in all the essential duties that…
Added 29 mins ago
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DYNAMITE - Sales Associate PT - Devonshire Mall
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Added 29 mins ago
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Added 29 mins ago
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Added 44 mins ago
RC
Sales Clerk - Front Shop
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…Together, we are defining better health through innovation, service, and living the Rexall values. Talk about a dream…

Personal Banking Associate Trainee

Ottawa, ON, Canada

$45,700 - $61,000 CAD · Full-time

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Job details

Pay: $45,700 - $61,000 CAD
Job type: Full-time
Apply by: Oct 20, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 6, 2026

Original job description

Work Location:

Kanata, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. Do you think you have what it takes? 

In this role, a typical day may look like:

Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters

Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking

Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management

Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

Participate in the timely and accurate completion of business processes and procedures

Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics

Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Investment Funds Canada (IFC) or equivalent – within 90 days of start date

Post-Secondary or Undergraduate degree (in related field) preferred

Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet

Knowledge of banking solutions and processes to advise customers

A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills

A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities

A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Personal Banking Associate will engage customers to provide financial advice, service transactions, and education on digital banking solutions. They are responsible for identifying customer needs, guiding them to appropriate internal partners, and ensuring all documentation meets regulatory standards.

Requirements

Candidates must have a high school diploma and at least one year of relevant experience, with a post-secondary degree preferred. Proficiency in MS Office and the ability to obtain Investment Funds Canada (IFC) certification within 90 days of starting are required.

Skills

Customer service
Financial advice
Relationship management
Banking solutions
Digital banking
Cash handling
Problem resolution
Administration
Organizational skills
Time management
Communication
MS Office
Influencing
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Customer Experience
Financial Services
Digital Banking
Investment Funds Canada
IFC
MS Office
Branch Operations
Regulatory Compliance
Relationship Building
Cash Transactions
Banking Regulations
Professional Development
Client Relations
Financial Literacy

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