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Added 12 hours ago
IF
Conseiller(ère) au service à la clientèle |Québec
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Dans ce rôle, vous serez au cœur des opérations de notre centre de service, en assurant la communication avec les clients, le suivi des demandes et la coordination des services d'entretien…
Added 1 day ago
HC
International Customer Service Advisor - RPT
Humber College
Toronto, ON
- Internship
Reporting to the Manager, International Customer Service, the International Customer Service Advisor, as part of the Customer Service team, is responsible for the coordination of all…
Added 1 day ago
I
Sr.Consultant(e) en sémantique des données de santé/Senior Advisor Health Data Semantics
IQVIA
Montreal, QC
- Full-time
Au sein d’IQVIA, le Centre de sémantique des données de santé offre des services-conseils et des solutions technologiques qui aident les clients à exploiter pleinement la valeur de leurs…
Added 3 days ago
FH
Pharmacy Technician - Squamish General Hospital
Fraser Health
North Vancouver, BC
- Part-time
This position is for our Downtown Eastside group of pharmacies – Crosstown Clinic, Downtown Community Health Centre and Hope to Health Centre.”
Added 3 days ago
FG
Laline - Seasonal Sales Associate (Seasonal Beauty Advisor) - Scarborough Town Centre
Fox Group Canada Inc.
Toronto, ON · Scarborough, Ontario
- Part-time
As a Seasonal Beauty Advisor / Seasonal Sales Associate, you will join our team during one of the busiest and most exciting times of the year. Reporting to the Store Manager, you will…
Added 4 days ago
DF
Member Service Representative (Part-Time - 25-30hrs)
DUCA Financial Services Credit Union Ltd.
Guelph, ON
- Part-time
Multiple ways to bank - online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch - DUCA is accessible 24/7
Added 4 days ago
CC
Financial Aid Advisor
Conestoga College
Kitchener, ON
- Full-time
The Financial Aid Advisor supports students by providing expert guidance on the Ontario Student Assistance Program (OSAP) and other funding sources. This role involves processing financial…
Added 4 days ago
IB
Customer Service Representatives - Personal Lines - RIBO Licensed
InsureLine Brokers (Enterprise) Inc
Pickering, ON
- Full-time
You’ll manage an assigned book of personal lines clients (home, auto, and related products), acting as their trusted advisor from renewal reviews to claims support. You’ll work closely with…
Added 4 days ago
UO
Enrolment Services Advisor
University of Calgary
Calgary, AB
- Full-time
The Enrolment Services Team in the Office of the Registrar is currently seeking a Full-time Regular Enrolment Services Advisor.
Added 4 days ago
DF
Member Service Representative (Full-Time)
DUCA Financial Services Credit Union Ltd.
Guelph, ON
- Full-time
Multiple ways to bank - online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch - DUCA is accessible 24/7
Added 5 days ago
A
Customer Service Representative
Altis
Toronto, ON · North York, ON
- Full-time
We are seeking a dynamic Customer Care Advisor with an active LLQP license in good standing to join our team. In this role, you will establish and nurture meaningful client relationships,…
Added 5 days ago
AU
Undergraduate Academic Program Advisor, Faculty of Science and Technology
Athabasca University
Athabasca, AB
- $48,621.92 to $79,714.45 USD / year
- Full-time
Athabasca University's Faculty of Science and Technology is recruiting for an Undergraduate Academic Program Advisor.
Added 5 days ago
Payroll & Benefits Coordinator
Calgary Drop-In Centre (the DI)
Calgary, AB
Join Our Mission at the Calgary Drop-In Centre
Added 6 days ago
HR
Fire Inspector
Halifax Regional Municipality
Lower Sackville, NS
- Full-time
Knowledge of business related software and technology, i.e. spreadsheets, databases, word processing, email, etc. (FDM, Microsoft Suite and Hansen Information System would be considered an…
Added 8 days ago
Control Centre Project Operations Coordinator
Pembina Pipeline Corporation
Sherwood Park, AB
…produced primarily in Western Canada. We also own gathering and processing facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the…
Added 8 days ago
PP
Control Centre Project Operations Coordinator
Pembina Pipeline Corporation
Sherwood Park, AB
- Full-time
…produced primarily in Western Canada. We also own gathering and processing facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the…
Added 8 days ago
A
Advisor, Customer Care
ATCO
Calgary, AB
- Full-time
Customer Service Representative. Or as we like to say, Customer Care Advisor!
Added 8 days ago
CC
Collision Experience Advisor
Craftsman Collision
Duncan, BC
- Full-time
The Collision Experience Advisor is an entry-level role focused on delivering exceptional customer service throughout the collision repair process. This position requires strong…
Added 9 days ago
CB
Supervisor, Benefits and Offboarding Services (Hybrid)
Calgary Board of Education
Calgary, AB
- Full-time
Acting as a trusted advisor to HR leaders, employees, managers, pension providers, benefit carriers, and external stakeholders on matters related to benefits, resignations, retirements, and…
Added 9 days ago
RB
Lead Agentic AI Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
The Agent Lead sits at the forefront of transforming Financial Advisor productivity through agentic AI workflows - bridging business problems with intelligent automation. This is a…
Added 9 days ago
R
Client Advisor
RBC
Meadow Lake, SK
- Part-time
…a great career with us as a future Account Manager/Banking…
Added 9 days ago
RB
Client Advisor
Royal Bank of Canada
Meadow Lake No. 588, SK · MEADOW LAKE, Saskatchewan
- Part-time
…a great career with us as a future Account Manager/Banking…
Added 10 days ago
CR
Apply today for various entry-level jobs at CRA in Sudbury, Ontario! Opportunities for SP-01 to SP-04 positions
Canada Revenue Agency - Agence du revenu du Canada
Sudbury, ON
- Temporary
The Sudbury Tax Centre will be offering temporary appointments for a duration of up to 6 months. Shifts for these opportunities may vary between the hours of 7:00 a.m. to 11:30 p.m. in the…
Added 10 days ago
PB
Human Resources Generalist
Pacific Blue Cross
Burnaby, BC
- Full-time
…Human Resources team. In this dynamic role, you'll be a trusted advisor to leaders and employees, supporting the full employee lifecycle while helping to shape a positive, inclusive, and…
Added 10 days ago
BE
Accounts Payable Support
Battlefield Equipment Rentals
ON · Stoney Creek, ON
- Full-time
Relationship-driven role: Be a trusted advisor to customers across your territory.

Positions Auto Claims Advisor – TD Insurance (Kitchener On-site)

Kitchener, ON, Canada

$52,100 - $73,600 CAD · Full-time

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Job details

Pay: $52,100 - $73,600 CAD
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

Work Location:

Kitchener, Ontario, Canada

Hours:

Line of Business:

TD Insurance

Pay Details:

$52,100 - $73,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Onsite location: 100 Cress Lane, Kitchener, Ontario

TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.  
  
In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.     

At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we’re dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential. More than just a job, we offer rewarding careers.

TD Insurance Auto Centre Teams provide a 'one stop shop' for customers by making it easy to address all their auto claim needs - they can drop off their vehicle, pick up a rental and speak to a claims professional all in one convenient location. We strive to build deep and long-lasting relationships with our customers by creating value, understanding their needs and delivering personalized, trusted advice.  

Job Details
If you’re a compassionate and analytical professional with strong customer service skills, we want you to join our team.  
 
We’re there for our customers immediately following an automobile accident to ensure they feel supported and their needs are met. As an Auto Claims Advisor, you’ll provide advice and support to customers and ensure they feel taken care of in their time of need.   

What You'll Do 
You'll represent TD Insurance as an Auto Claims Advisor and assist in facilitating and coordinating a claim from start to finish.

No matter where you work at TD you’ll make a meaningful impact, grow your skills and thrive in our culture of care. As a valued member of our Auto Claims Team your work will involve a range of complexity and may include the following accountabilities:  
 
Make an Impact:   
Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims  Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle   Contribute to team productivity objectives by maintaining a positive file count and open/close ratio  Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non-preferred shops)
 
Experience Growth:   
Research coverage scenarios and apply this knowledge to customer claim files   Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group’s deliverables 

Cultivate our Culture of Care:   
Be available to greet and welcome customers as they arrive at TD Auto Centres Every case as unique; apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement  Communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and timely responses to client inquiries  Participate as a member of the team and contribute to a positive work environment

Job Requirements 
 
What You Need to Succeed 
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

One or more years of claims adjusting experience is preferred, but we’re excited to welcome applicants without specific claims experience and are curious about the industry; postsecondary education considered an asset.
Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients.
Superior time management skills and thrives in a fast-paced environment with competing priorities.
Proven ability to negotiate positive outcomes when reasonably possible.

Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener .
Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports.
Demonstrated support for company process improvements.
Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred.
Provincial claims licensing may be required.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Coordinate auto insurance claims from start to finish, including arranging towing and appraisals, reviewing coverage, gathering documentation, and reconciling repair estimates. Support customers with clear updates and fair claim resolutions while collaborating with repair shops, vendors, and internal partners.

Requirements

At least one year of claims adjusting experience is preferred, though applicants without direct claims experience are welcome; postsecondary education is an asset. Candidates should demonstrate strong customer service, communication, investigation, negotiation, and time-management skills, and pursuing a Chartered Insurance Professional designation or other relevant continuing education is preferred.

Skills

Customer Service
Claims Adjusting
Claims Investigation
Insurance Coverage Analysis
Negotiation
Time Management
Written Communication
Verbal Communication
Active Listening
Evidence Analysis
Discrepancy Identification
Claims Documentation
Vendor Coordination
Settlement Reconciliation
Problem Solving
Teamwork

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Rewards and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Auto Insurance
Auto Claims
Claims Adjusting
Claims Investigation
Coverage Analysis
Policy Coverage
Claims Documentation
Appraisals
Towing Coordination
Vehicle Damage Estimates
Claims Settlements
Vendor Coordination
Repair Shops
Customer Service
Negotiation
Evidence Analysis
Claims File Management
Chartered Insurance Professional (CIP)
Provincial Claims Licensing
TD Auto Centre
Enterprise

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