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Added 28 mins ago
Enterprise Customer Support Specialist
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
Full-time
Serving as a trusted advisor to Enterprise firm admins, IT leads, and other senior stakeholders, providing solutions and coaching that enable our customers to leverage our products to do…
Added 42 mins ago
Director, Canada Chief Compliance Officer
PayPal
Toronto, ON · CAN - Ontario - Toronto - Corp - University Ave
Full-time
…significant time influencing executive decisions. This role serves as advisor and counsel on regulatory matters, leading resolution of highly complex situations and developing strategies…
Added 1 hour ago
Wealth Advisor
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Ponoka, AB
Full-time
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Added 1 hour ago
Solutions Designer – Senior - RQ11310
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Solutions Designer with strong experience in Oracle Siebel CRM and Adobe AEM technologies. The successful candidate will be responsible for designing technology…
Added 1 hour ago
Solutions Designer – Senior - RQ11310
S M Software Solutions Inc
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We are seeking a Senior Solutions Designer with strong experience in Oracle Siebel CRM and Adobe AEM technologies. The successful candidate will be responsible for designing technology…
Added 1 hour ago
Solutions Designer – Senior - RQ11310
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Added 1 hour ago
Director - Enterprise Data Warehouse and Data Platforms
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Added 1 hour ago
Senior Procurement Advisor
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Added 2 hours ago
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Added 2 hours ago
Enterprise Architect, Americas Markets & Industries Office of the CTO
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Develops trusted relationships with senior-level decision makers at high-impact customers and partners to build influence in addressing problems and blockers and facilitating additional…
Added 2 hours ago
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Diversity: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading…
Added 2 hours ago
Director, Finance
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As healthcare continues to evolve, CMH is seeking an accomplished and forward-thinking Director, Finance to join our senior leadership team. This is a rare opportunity to influence strategy…
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$130,000 to $180,000 CAD / year
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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Architect (Pre-Sales) based in Canada.
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Are you looking to take on a challenging and high-impact role? We are seeking a Senior Advisor, Community Relations. This position, based in Trois-Rivières, requires travel within the…
Added 3 hours ago
Senior Manager, Sales Originator (Banking & Insurance)
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Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
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Added 3 hours ago
National Accounts Director
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Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and…
Added 4 hours ago
Senior Manager, Contact Center - Escalations
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The role serves as a trusted advisor to senior leadership, providing clear visibility into critical customer issues, emerging trends, and opportunities for improvement. Through strong…
Added 4 hours ago
Audit Manager - Capital Markets Internal Audit
BMO
Toronto, ON · FCP
Full-time
…work provides vital assurance to the Board of Directors and senior management on the quality of internal control systems and reduces the risk of loss and reputational damage to the Company.…

Process Engineering Manager, Internal Audit (1117)

Toronto, ON, Canada

Pay: $96,900 - $136,800 CAD
Job type: Full-time
Apply by: Oct 9, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Sep 28, 2026

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

Contribute to the strategic direction of the business /function, play a key role in the development and implementation of process and operational synergies and efficiencies
Leverage advanced analytics and process modeling to solve moderate to complex process problems, as well as make process improvements
Provide advice to business leaders and lead solutions to improve quality and eliminate waste. Lead the team to execute on recommendations
Provide advanced data-driven recommendations / decisions to forecast, lead and deliver financial and customer benefits to the business
Gather data to translate a practical problem into a statistical problem, using advanced methods including data modeling
Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise

SHAREHOLDER

Adhere to enterprise frameworks or methodologies that relate to activities for this process improvement & transformation
Ensure respective programs/policies/practices meet business needs, complies with internal and external requirements, and aligns with business priorities
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Ensure compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties)
Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
Conduct meaningful analysis at the functional and/or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Adhere to internal policies/procedures and applicable regulatory guidelines
Protect the interests of the organization escalate – identify and manage risks, and non-standard, high risk activities as necessary
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Process improvement advisor for a business, typically leading or contributing on projects of moderate scope and complexity
Solves moderately to highly complex process problems
Advanced level professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
Has advanced knowledge of all the software application and tools required to perform tasks while following best practices; provides guidance to others
Uses advanced analytical thought to exercise judgement and identify solutions
Work is guided by policies and industry standards/methods
Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
Works autonomously as the lead and guides others within area of expertise
Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program
Generally reports to a Senior Manager or above

EXPERIENCE AND/OR EDUCATION

Undergraduate degree or relevant professional certifications, designations, or equivalent required
7+ years of relevant experience
Black Belt

PREFERED SKILS/EXPERIENCE:

"Big Tech" experience strongly preferred
Master's degree preferred
Bachelor's degree required in Business Administration, Accounting, Finance, Information Systems, Industrial Engineering, Operations Management, or related field.
Professional certifications such as Lean Six Sigma Green Belt, Lean Six Sigma Black Belt, PMP, CBAP, CPA, CIA, or equivalent.
7+ years of experience in process improvement, operational excellence, business transformation, consulting, process engineering, or related disciplines
Experience leading cross-functional process improvement or transformation initiatives.
Experience documenting and redesigning complex business processes.
Demonstrated ability to influence stakeholders and drive organizational change.
Experience applying Lean, Six Sigma, Agile, Design Thinking, Business Process Management (BPM), or Continuous Improvement methodologies.
Experience with business process modeling and workflow design tools such as Visio, Lucidchart, Signavio, ARIS, or similar platforms.
Experience supporting implementation of enterprise platforms, workflow tools, governance systems, or audit technologies.
Experience developing operating models, governance structures, process controls, and performance measurement frameworks.
Knowledge of workflow automation, robotic process automation (RPA), artificial intelligence, or process mining technologies.
Strong workshop facilitation, stakeholder management, and change leadership skills.
Ability to communicate complex process and operational concepts to technical and non-technical audiences.
Consulting, transformation, or operational excellence experience within financial services preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Lead process improvement and transformation initiatives, using advanced analytics and process modeling to solve complex problems, reduce waste, and improve quality and efficiency. Advise business leaders, guide teams in implementing solutions, manage stakeholder relationships, and ensure initiatives align with business priorities, controls, and regulatory requirements.

Requirements

Requires a bachelor's degree or equivalent, with a master's degree preferred, and at least seven years of relevant experience; a Black Belt is also identified in the experience and education requirements. Preferred qualifications include experience leading cross-functional transformation, applying process improvement methodologies and modeling tools, supporting enterprise platforms, and working in financial services or Big Tech.

Skills

Process Improvement
Process Engineering
Operational Excellence
Business Transformation
Lean Six Sigma
Process Modeling
Advanced Analytics
Data Modeling
Workflow Design
Stakeholder Management
Change Leadership
Risk Management
Governance
Process Controls
Workshop Facilitation
Workflow Automation

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Reward and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Internal Audit
Process Improvement
Process Engineering
Operational Excellence
Business Transformation
Lean
Six Sigma
Black Belt
Green Belt
Agile
Design Thinking
Business Process Management
Continuous Improvement
Process Modeling
Visio
Lucidchart
Signavio
ARIS
Workflow Design
Workflow Automation
Robotic Process Automation
Artificial Intelligence
Process Mining
Governance
Process Controls
Performance Measurement
Risk Management
Financial Services
Project Management Professional
Certified Business Analysis Professional

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