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Added 1 day ago
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Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
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Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
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Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Vancouver, BC
$96,557 to $128,743 CAD / year
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The Sr. CX and Market Insights Manager will lead and support the delivery of key quantitative research initiatives across multiple customer experience touchpoints, including flagship…
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Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
The Sr. CX and Market Insights Manager will lead and support the delivery of key quantitative research initiatives across multiple customer experience touchpoints, including flagship…
Added 2 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
The Sr. CX and Market Insights Manager will lead and support the delivery of key quantitative research initiatives across multiple customer experience touchpoints, including flagship…
Added 2 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Sr. CX and Market Insights Manager will lead and support the delivery of key quantitative research initiatives across multiple customer experience touchpoints, including flagship…
Added 2 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Sr. CX and Market Insights Manager will lead and support the delivery of key quantitative research initiatives across multiple customer experience touchpoints, including flagship…
Added 2 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Sr. CX and Market Insights Manager will lead and support the delivery of key quantitative research initiatives across multiple customer experience touchpoints, including flagship…
Added 2 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Sr. CX and Market Insights Manager will lead and support the delivery of key quantitative research initiatives across multiple customer experience touchpoints, including flagship…
Added 2 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Sr. CX and Market Insights Manager will lead and support the delivery of key quantitative research initiatives across multiple customer experience touchpoints, including flagship…

Program Manager, Leadership Development

Toronto, ON, Canada

Pay: $96,900 - $136,800 CAD
Job type: Full-time
Apply by: Sep 26, 2026
Experience: 7+ years of relevant experience
Posting language: English
Posted: Sep 17, 2026

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Human Resources

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

DEPARTMENT OVERVIEW

Enterprise L&D is responsible for the strategic direction and establishment of effective employee development solutions to build capabilities for leaders and employees and support them to align with TD’s talent strategy and overall business priorities.

Reporting to Senior Manager, Leadership Development, the Program Manager, People Manager Leadership Development, is responsible for partnering with Learning Solution Architects, HR Business Partners, vendors, and the broader Leadership Development team to deliver on high quality and innovative people manager initiatives.

JOB DESCRIPTION

The Program Manager is responsible for managing People Manager Learning & Development initiatives including, but not limited to, program execution, stakeholder management, vendor management, reporting and budget management. The Program Manager acts as a key point of contact and strategic partner to Learning Solution Architects, HRBPs and other stakeholders. In addition, they partner closely with the Program Events team to execute delivery.

The People Manager portfolio includes a series of workshops and resources to support non-executive People Managers at TD (L7-L11). Some examples include: Path to Leadership, How We Lead, Performance Management, and People Manager Electives.

The position requires stakeholder relationship management, critical thinking, strategic planning, project management, change management, collaboration, and advanced verbal/written communication skills.

KEY ACCOUNTABILITIES

Manages People Manager Leadership Development Learning & Development initiatives including the design, development, implementation, monitoring, reporting, and resolution of issues.

CUSTOMER

Manages the end-to-end execution of the People Manager initiatives partnering with the Business Management Group and other key stakeholders.
Responsible for stakeholder management including preparing communications, preparing presentations, and providing reports.
Manages dashboards and reporting specific to People Manager initiatives, ensuring review of data and making recommendations based on data insights.
Partners closely with the external educational partners to progress the People Manager portfolio.
Partners closely with L&D partners and those across the HR COE to ensure program effectiveness.
Manage issues or escalations in relation to the deliveries of the programs.
Negotiate, influence, and build strong relationships with business leaders, subject matter experts, and HR partners to execute programs.
Supports long term strategy & plan and associated roadmaps for the People Manager portfolio, ensuring they align with the skills needed to support the broader business vision and delivers a great learner experience.
Partners with Leadership Development team to enhance program offerings.
When applicable, required to be onsite for program offerings.
Identifies and implements process improvements that reduce costs or create capacity within learning development and delivery.
Aligns enterprise frameworks or methodologies to content design.
Manage, analyze and draw insights from data to inform priorities and initiatives, including post-implementation reviews and program analysis to ensure solutions continue to meet HR strategy and vision.
Research, analyze and develop Best in Class solutions designed to address gaps and developmental priorities aligned to business needs and the TDBG people mandate.
Support regulatory applications by providing relative HR information for reporting to the applicable regulatory bodies/responding to requests for information.

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Provide thought leadership and/ or industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

SHAREHOLDER

Adhere to enterprise frameworks or methodologies that relate to activities for our business area
Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Ensure business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues
Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

BREADTH & DEPTH

Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
Integrate knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
Interpret internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
Act as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists
Lead cross-functional teams or projects with significant resource requirements, risk and / or complexity
Independently manage end-to-end functional programs
Solve or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
Use sophisticated analytical thought to exercise judgement and identify solutions
Impact the achievement of sub-function or business line objectives within the area they are accountable for
Work is guided by policies and industry standards/methods
Communicate difficult concepts; converts information to compelling business context and advice; influence and gain alignment across increasingly senior stakeholders
Work autonomously as the lead and guides others within area of expertise

EXPERIENCE & EDUCATION

Undergraduate degree
7+ years of relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Program Manager is responsible for the end-to-end execution of People Manager learning initiatives, including design, development, and stakeholder management. They also analyze data to inform program priorities and partner with HR business partners to ensure effective delivery of leadership development solutions.

Requirements

The role requires an undergraduate degree and at least 7 years of relevant experience in a complex professional environment. Candidates must possess strong strategic planning, project management, and relationship-building skills to influence business leaders and stakeholders.

Skills

Program management
Stakeholder management
Vendor management
Budget management
Strategic planning
Change management
Critical thinking
Data analysis
Leadership development
Project management
Communication skills
Relationship management
Process improvement
Performance management
Instructional design

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Leadership Development
Human Resources
Learning & Development
Stakeholder Management
Vendor Management
Budget Management
Project Management
Change Management
Data Analysis
Performance Management
Strategic Planning
HR Business Partner
People Manager
Instructional Design
Process Improvement
Regulatory Compliance
Risk Management
Financial Controls
Mentorship
Talent Strategy
Workshops
Dashboards
Reporting
Business Strategy

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