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Added 38 mins ago
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Accounts Receivable Escalations Analyst
PointClickCare
Mississauga, ON
- $56,000 to $62,000 CAD / year
- Contract
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in…
Added 38 mins ago
OP
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- Full-time
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Added 41 mins ago
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- Full-time
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Senior Business Application Specialist
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Added 1 hour ago
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Vancouver, BC · Richmond, BC · CAN - Richmond, Canada
- Full-time
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Senior Business Process Analyst

Dieppe, NB, Canada
Toronto, ON, Canada

$77,500 - $115,200 CAD · Full-time

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Job details

Pay: $77,500 - $115,200 CAD
Job type: Full-time
Apply by: Oct 23, 2026
Experience: Undergraduate degree or relevant professional certifications, designations, or equivalent required 5+ years relevant experience Proficient knowledge of Business Process Management
Posting language: English
Posted: Oct 9, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$77,500 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provide specialized business process/ procedure management guidance and support for a functional / business area and implement processes and/or initiatives to meet business process standards and guidelines. May provide complex reporting, analysis, and assessments at the functional or enterprise level.

KEY ACCOUNTABILITIESCUSTOMER

Identify and recommend process improvement opportunities to enhance the productivity and operational efficiency of the business
Act as a consultant, providing advice, business expertise, and recommendations on businesses and/or operational processes
Build effective relationships with key business partners within and across business units
Analyse the feasibility and impact of new initiatives, process improvements, technical solutions and/or products/ features
Facilitate problem-solving sessions
Participate in the development of internal standards and procedures
Lead the coordination of business-specific status reports, communication and deliverables for one or more projects
Ensure communication, implementation and/or training plans are identified and detailed in order to implement projects and/or business initiatives
May lead / indirectly manage Project teams

SHAREHOLDER

Prioritize and manage own workload to meet service level requirements for service and productivity
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Adhere to enterprise frameworks or methodologies that relate to activities for respective business area(s)
Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Protect the interests of the organization identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others
Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Expert level professional role in business process management methodologies requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
Integrate the broader organizational context into advice and solutions within own area
Understand the industry, competition and the factors that differentiate the organization
Apply best practices to implement process, product or service improvements
Act as a subject matter expert within their own area of specialty or a resource for others
Lead projects of moderately to complex risks and resource requirements; may lead end-to-end processes or functional programs
Lead small-medium scale projects or initiatives
Contribute to setting standards within area of expertise
Solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
Use advanced methods to contribute to new solutions and recommend standards against which others will operate
Impacts a range of functional programs and operations across own and related teams
Interpret guidelines, standards, policies and results of analysis to inform decision making at senior levels
Build stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
Work independently as the senior technical lead and guides others within area of expertise
Identify and lead problem resolution for complex issues at all levels
Generally reports to a Manager or above

EXPERIENCE & EDUCATION

Undergraduate degree or relevant professional certifications, designations, or equivalent required 5+ years relevant experience Proficient knowledge of Business Process Management
Knowledge of current and emerging trends
Skill in mentoring/ coaching others
Skill in using analytical software tools, data analysis methods and reporting techniques
Skill in using computer applications including MS Office
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships
Ability to work successfully as a member of a team and independently
Ability to exercise sound judgment in making decisions
Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
Ability to handle confidential information with discretion

Travel may be required.

Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week. Colleagues may spend more or less days in office as required by the business line.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Senior Business Process Analyst provides specialized guidance and support for business processes to enhance operational efficiency and productivity. They lead projects, analyze business impacts, and ensure alignment with enterprise standards and regulatory requirements.

Requirements

Candidates must possess an undergraduate degree or relevant professional certifications along with at least 5 years of experience in business process management. Proficiency in analytical software, strong communication skills, and the ability to work collaboratively in a team environment are essential.

Skills

Business Process Management
Process Improvement
Data Analysis
Project Management
Stakeholder Management
Risk Management
Reporting
Mentoring
Coaching
Problem Solving
Communication
MS Office
Analytical Software
Strategic Planning
Regulatory Compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Process Improvement
Operational Efficiency
Project Management
Risk Management
Data Analysis
Stakeholder Management
Regulatory Compliance
Reporting
Mentoring
MS Office
Financial Services
Strategic Planning
Business Analysis
Performance Improvement
Change Management
Quality Assurance
Workflow Optimization
Business Intelligence
Technical Solutions

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