Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Sales & Customer Distribution Support
Pay Details:
$76,800 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
The Senior Business Program Analyst will support the execution of customer remediation programs by managing data operations, reporting, reconciliation activities, and production processes that are critical to cohort delivery. Working closely with the Data Manager and business stakeholders, the successful candidate will be responsible for preparing customer outreach files, maintaining reporting and tracking tools, supporting data quality activities, and ensuring operational readiness throughout the remediation lifecycle.
This role is highly operational and execution-focused, helping to ensure remediation cohorts are delivered efficiently while enabling the Data Manager to focus on reporting modernization, automation initiatives, strategic data management, and continuous process improvement.
Key Responsibilities
- Support the execution of remediation cohorts through data preparation, file creation, validation, and operational readiness activities.
- Prepare and maintain customer communication files, including letter, email, dialer, and manual call populations.
- Execute disposition reviews and customer population management activities.
- Support recurring cohort refresh activities, ensuring data accuracy and completeness throughout the remediation lifecycle.
- Maintain reconciliation reports and tracking tools used to monitor remediation progress and outcomes.
- Perform data quality reviews and validation activities to support accurate customer identification and outreach.
- Support maintenance of baseline population files, including updates from multiple internal data sources.
- Prepare recurring operational and management reporting, dashboards, and status updates.
- Assist with consequence management reporting and related monitoring activities.
- Partner with stakeholders across Operations, Data & Analytics, and Business teams to resolve data issues and improve reporting accuracy.
- Identify opportunities to streamline manual processes and support automation initiatives led by the Data Manager.
- Support production controls, audit requirements, and documentation to ensure processes remain compliant and defensible.
- Contribute to process improvement initiatives that enhance operational efficiency and reporting effectiveness.
Job Requirements
- Experience in business operations, data management, remediation, reporting, analytics support, or related functions.
- Strong analytical and problem-solving skills with the ability to work with large data sets and identify data quality issues.
- Experience creating operational reports, reconciliations, and tracking tools.
- Advanced proficiency in Microsoft Excel, including data manipulation, validation, and reporting.
- Experience working with multiple stakeholders in a fast-paced environment with competing priorities.
- Strong organizational skills with the ability to manage multiple deliverables and meet established deadlines.
- Ability to identify process gaps and recommend practical improvements.
- Excellent verbal and written communication skills.
- Strong attention to detail and commitment to data accuracy.
- Self-motivated with the ability to work independently and collaboratively within a team environment.
- Positive, solutions-oriented mindset and continuous improvement focus.
Preferred Qualifications
- Experience supporting customer remediation, regulatory, risk, compliance, AML, KYC, or operational programs.
- Experience with data reporting tools, dashboards, and process automation initiatives.
- Knowledge of reconciliation processes, operational controls, and audit requirements.
- Experience working with large customer populations and managing complex datasets.
- Experience with Python, SQL, or similar tools to analyze and manage large datasets (strong asset/nice to have).
- Use strong problem-solving skills to identify and investigate data issues, determine the root cause, and recommend practical solutions to improve data quality and reporting.
- Work with business partners to understand their needs and operational challenges, and turn those needs into data, reports, and analysis that help improve business results.
- Use business knowledge and analytical skills to identify opportunities to improve processes, automate tasks, and enhance reporting. Help increase efficiency, reduce manual work, and strengthen operational controls.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
