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Added 12 mins ago
IB
Customer Experience Manager
Indigo Books & Music
Red Deer, AB
- From $42,500 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 12 mins ago
LC
Grocery Assistant Department Manager Full Time Afternoon Greenlight Requisition
Loblaw Companies Limited
Dryden, ON
- Full-time
Lead, coach and motivate colleagues to improve productivity, engagement and retention
Added 26 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
ON · Ontario, Canada
- Full-time
Digital marketing and customer engagement solutions
Added 26 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Digital marketing and customer engagement solutions
Added 26 mins ago
VC
Account Manager
Vantage Circle
Remote, Canada
- $80,000 to $100,000 USD / year
- Full-time
- Remote
As Account Manager / Customer Success Manager, you will own relationships with a portfolio of enterprise clients in Canada and the US. You will be their strategic partner for recognition:…
Added 27 mins ago
B
Senior Marketing Manager, Lifecycle, Digital Investing
BMO
Toronto, ON · FCP
- Full-time
…objectives of the assigned portfolio and deliver the intended customer experience. Leverages analytics to identify high-impact opportunities to improve customer engagement, conversion…
Added 56 mins ago
MR
Part-Time Sales Associate
Match Retail
Chilliwack, BC
- Part-time
…If you're passionate about high-end products and thrive in customer-facing roles, this part-time opportunity offers the perfect blend of flexibility, competitive pay, and personal…
Added 56 mins ago
UO
Manager, Program Facilitation, Institutional Programs
University of Calgary
Calgary, AB
- Full-time
The Office of Research Services in VP Research is currently seeking a Full-time Limited Term Manager for approximately 12 months.
Added 56 mins ago
IG
Bilingual Executive Assistant
Insight Global
Montreal, QC
- $30 to $35 CAD / hour
- Contract
…scheduling and competing priorities while supporting employee engagement, events, vendors, committees, and broader site…
Added 56 mins ago
OT
Business Development Manager
Olympia Tile+Stone Inc.
Toronto, ON
- Full-time
If you are a results-oriented business development professional with strong industry knowledge, a passion for building customer relationships, and the ability to identify and execute growth…
Added 57 mins ago
SI
Product Manager, Bitmoji
Snap Inc.
Toronto, ON
- Full-time
We’re looking for a Product Manager to own Bitmoji end to end. You’ll set product direction and lead execution across the Bitmoji experience from how Snapchatters create and personalize…
Added 1 hour ago
RO
Group Sales Assistant
Royal Ontario Museum
Toronto, ON
- Part-time
…sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million…
Added 1 hour ago
ST
Customer Success Account Manager
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Way, Onsite
- Full-time
As the Customer Success Account Manager, you will manage relationships for STEMSOFT clients and ensure a seamless transition from initiation to the go-live phase across project stages. You…
Added 1 hour ago
CG
Retail Staff
Campari Group
Grimsby, ON · West Grimsby, "Ontario"
- Part-time
…professional and knowledgeable manner, while delivering exceptional customer service and sales objectives. This role includes cash handling, merchandising, alcohol service, and brand…
Added 1 hour ago
TA
Human Resources Business Partner-FR
Top Aces
Dorval, QC
- Full-time
Support employee engagement, retention, change management and HR program implementation.
Added 1 hour ago
TB
Digital & eCommerce Specialist
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Digital & eCommerce Specialist, reporting to the Project Manager, Digital &eCommerce. This vacancy is a full-time, permanent opportunity. The Digital &…
Added 1 hour ago
A
Spécialiste des services financiers/Finance Manager
AutoCanada
Mirabel, QC
- Other
…États-Unis. Nous sommes novateurs, axés sur les données et notre engagement envers les membres de notre équipe, nos clients et l’excellence opérationnelle alimente notre…
Added 1 hour ago
BF
Fire Extinguisher Technician-EN
Brogan Fire & Safety
Grande Prairie, AB
- Full-time
Reporting to the Business Centre's Manager, the Service Technician is responsible for completing a variety of required services and customer support both in house as well as in a mobile…
Added 1 hour ago
I
Customer Experience Manager
Indigo
Red Deer, AB
- $42,500 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 1 hour ago
AX
Underwriting Manager, Middle Market Package
AXA XL
Toronto, ON
- Full-time
As Underwriting Manager you will lead the Middle Market underwriting team focusing on property and casualty package for mid-sized businesses across Canada. Working with brokers and clients…
Added 1 hour ago
X
Digital Sales Engineer / Market Development Manager-Automation-Flygt
Xylem
Montreal, QC
- Full-time
…a strategic role in market development, sales support, and customer engagement across municipal and industrial markets while participating in innovative projects that help advance…
Added 1 hour ago
UO
Billing Analyst, Medical Clinic
University of Calgary
Calgary, AB
- Full-time
The ability to provide exceptional customer service and work in a team environment are required
Added 1 hour ago
S
Produce - Supervisor Produce TF
Sobeys
Surrey, BC
- Full-time
The Produce Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the department…
Added 1 hour ago
S
Baker (Full Time)
Sobeys
Paris, ON
- Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 1 hour ago
T
Private Banker II
TD
Halifax, NS · Charlottetown, PE
- Full-time
…clients with day-to-day banking and credit needs in a high touch engagement model, bringing in experts from other parts of Wealth and the Bank to support a client's overall financial plans…

Senior Business Program Analyst

Toronto, ON, Canada

$81,600 - $115,200 CAD · Full-time

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Job details

Pay: $81,600 - $115,200 CAD
Job type: Full-time
Apply by: Nov 11, 2026
Experience: 5+ years of experience in analytics, business reporting, financial analysis, business intelligence, or a related role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Sales & Customer Distribution Support

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Wealth Process Excellence (WPE) team is an integrated member of the Wealth National Office whose purpose is to enable the deepening of client relationships, enable simpler and faster ways of working, and surface/address risks through disciplined execution. Our focus is process improvement using Lean Six Sigma assessments and AI and automation tools across the Wealth businesses, as well as identifying continual improvement opportunities.

Job Responsibilities

The Senior Business Program Analyst will support the implementation and growth of Wealth's iD8 capability through data analysis, reporting, and communications, and will collaborate closely with WPE team members and partners to enable the implementation of colleague suggestions. This role will be accountable for leading awareness of the iD8 program through reporting to the various lines of business in Wealth, developing/launching internal colleague campaigns, sharing insights and trends to support adoption and meet the Enterprise program's core metrics, and assessing data to surface opportunities that can be implemented to positively impact the client and colleague experience.

Reporting to the Senior Manager, Wealth Process Excellence, the ideal candidate combines strong analytical capabilities, an understanding of Wealth businesses, and the ability to communicate clearly to influence and engage stakeholders. Other responsibilities include:

Support the implementation, growth, and adoption of Wealth’s iD8 capability.
Analyze program, workforce, and productivity data to identify trends, risks, anomalies, and improvement opportunities.
Develop and maintain accurate executive reports, KPI scorecards, dashboards, and automated reporting processes.
Translate complex data into clear insights and recommendations for senior leaders and business partners.
Coordinate data collection, validation, consolidation, and reporting across multiple stakeholders.
Investigate reporting discrepancies, complete root-cause analysis, and implement corrective actions.
Monitor program performance and Enterprise metrics, recommending improvements that enhance client and colleague experiences.

Develop colleague engagement programs to achieve core metrics of the iD8 program
Partner across Wealth and control functions to implement colleague suggestions and process improvements.

Support risk management, governance, remediation plans, and escalation of non-standard or high-risk activities.
Share best practices, provide guidance to team members, and communicate project progress and emerging issues.

Job Requirements

Bachelor’s degree in business, finance, analytics, mathematics, computer science, or a related field.
5+ years of experience in analytics, business reporting, financial analysis, business intelligence, or a related role.
Experience managing datasets and executive reporting in a large, complex organization.
Strong analytical and critical-thinking skills, with a high level of accuracy and attention to detail.
Ability to turn complex data into concise business insights and recommendations.
Strong organization and project management skills, with the ability to manage competing priorities and deadlines.
Excellent written and verbal communication skills, including presenting findings to senior leaders.
Ability to work independently and build effective relationships across teams and functions.
Knowledge of data governance, reporting controls, quality assurance, and continuous improvement practices.
Experience with Wealth, ARIS, business process mapping, or Lean Six Sigma is an asset.
Communications and/or Marketing experience would also be considered an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Senior Business Program Analyst will support the growth of the iD8 capability through data analysis, reporting, and the development of colleague engagement campaigns. They will collaborate with stakeholders to translate complex data into actionable insights and implement process improvements across Wealth businesses.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least 5 years of experience in analytics, reporting, or financial analysis. Strong analytical, communication, and project management skills are required to manage datasets and influence senior leadership.

Skills

Data analysis
Business reporting
Financial analysis
Business intelligence
Lean Six Sigma
Process improvement
Project management
Executive reporting
KPI scorecards
Data governance
Quality assurance
Communication
Stakeholder management
Automation tools
Root-cause analysis

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Business Program Analyst
Wealth Management
Data Analysis
Reporting
KPI
Dashboards
Lean Six Sigma
Process Excellence
Automation
Artificial Intelligence
Financial Analysis
Business Intelligence
Project Management
Stakeholder Engagement
Data Governance
Quality Assurance
Continuous Improvement
Root-cause Analysis
Wealth National Office
iD8 Capability
Executive Reporting
Workforce Data
Productivity Data
Risk Management
Governance
Remediation
Business Process Mapping
ARIS
Communications
Marketing

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