Find work in Canada.

320,347 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
C
GTM Engineer
Cartage
Vancouver, BC
- $90,000 to $120,000 USD / year
- Full-time
This is an opportunity to build technical marketing systems from the ground up. You’ll work side-by-side with the Chief of Staff and Chief Revenue Officer and build 0-1 systems for…
Added 36 mins ago
RR
Director of Finance and Innovation
Rural Roads Health Services - AHI
Tillsonburg, ON
- Full-time
…Rural Roads Health Services. Reporting to the President and Chief Executive Officer, the Director provides sound financial advice, forecasts, and analysis to support operating and capital…
Added 36 mins ago
SL
Chief Financial Officer
SV Law
Guelph, ON
- Full-time
…Partner and working alongside the Executive Committee and the Chief Administrative Officer, the CFO will be an integral member of the Firm’s senior leadership team - supporting ongoing…
Added 36 mins ago
R
VP of Marketing Operations
Revun
Vaughan, ON
- Internship
Relevant senior positions may include Vice President of Marketing, Chief Marketing Officer, Head of Marketing, Marketing Director, Head of Growth, Vice President of Demand Generation, or a…
Added 50 mins ago
EG
President and Chief Executive Officer
European Geosciences Union (EGU)
Victoria, BC
- Full-time
Ocean Networks Canada invites nominations and applications for the position of President and Chief Executive Officer.
Added 1 hour ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
This position will report to the (Information Technology) IT Manager, North America and dotted line to the Chief Financial Officer.
Added 6 hours ago
TC
Manager, Budget Services
The City of Guelph
Guelph, ON
- Other
…Reporting to the General Manager, Finance – City Treasurer and Chief Financial Officer, the position leads a team of financial professionals and serves as a trusted advisor to departmental…
Added 7 hours ago
A
Executive Assistant - Head Office
AutoCanada
AB · Edmonton, AB
- Full-time
As the Executive Assistant to the Chief Operating Officer, you will play a critical role in enabling executive effectiveness by managing priorities, communications, and logistics. You will…
Added 7 hours ago
TM
Senior Director, Capital Projects & Technical Services
Tribe Management inc
Toronto, ON
- Full-time
Reporting to the Chief Operating Officer, this executive leadership role will be responsible for driving growth, developing strategic client relationships, leading complex capital…
Added 9 hours ago
FI
Director of Sales, Mid-Market
Fulfillment IQ
Remote, Canada
- Full-time
- Remote
Fulfillment IQ (FIQ) is a supply chain technology and consulting company helping retailers, brands, and 3PLs solve complex fulfillment and logistics challenges.
Added 9 hours ago
FI
VP of Sales, Enterprise
Fulfillment IQ
Remote, Canada
- Full-time
- Remote
Fulfillment IQ (FIQ) is a supply chain technology and consulting company helping retailers, brands, and 3PLs solve complex fulfillment and logistics challenges.
Added 9 hours ago
TB
Hotel General Manager - The Broadview Hotel
The Broadview Hotel Toronto
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Role at a Glance: Reporting to the Chief Operating Officer will create and maintain a customer-driven hotel and inspire and engage hotel team members to thrive and deliver excellence in…
Added 9 hours ago
AI
Executive Assistant - Head Office
AutoCanada Inc.
Edmonton, AB
- Full-time
As the Executive Assistant to the Chief Operating Officer, you will play a critical role in enabling executive effectiveness by managing priorities, communications, and logistics. You will…
Added 10 hours ago
TW
Manager, Enterprise Risk & Compliance
The Winnipeg Civic Employees' Benefits Program (WCEBP)
Winnipeg, MB
- Full-time
…Civic Employees' Benefits Program (WCEBP). Reporting to the Chief Financial Officer, you will lead the development and advancement of WCEBP’s Enterprise Risk Management (ERM), compliance…
Added 11 hours ago
GG
Finance Manager
Gold's Gym Calgary
Canada
- $75,000 to $85,000 CAD / year
- Full-time
This opportunity suits a resourceful CPA who enjoys solving problems, learning independently, and using technology to improve productivity. Strong Senior Accountants with a completed CPA…
Added 12 hours ago
M
AI Infrastructure Engineer
Mission.dev
Canada
- Full-time
As a founding Senior AI Infrastructure Engineer, you will report to the Chief Technology Officer to design and operate large-scale infrastructure for AI workloads on public cloud and…
Added 12 hours ago
AC
Executive Assistant
Ahria Consulting
London, ON
- $75,000 to $80,000 CAD / year
- Full-time
Ahria Consulting is delighted to partner with McCormick Care Group in their search for an Executive Assistant to the Chief Executive Officer.
Added 12 hours ago
S
Manager, Research Services
Sanya’k̓ula
Vancouver, BC
- Full-time
…integrated health science organization. Reporting to the PHSA Chief Administrative Officer-Research (CAO-Research), the MRP gathers information from a broad range of sources, analyzes data…
Added 13 hours ago
T
Senior Business Support Analyst
TD
Toronto, ON
- Full-time
Act as an escalation point for application and operational issues, working directly with internal and external business partners, Technology teams, and vendors as required.
Added 13 hours ago
NS
1.0 FTE Elementary Teacher - Grade 6/7
Nipissing-Parry Sound Catholic District School Board
North Bay, ON
- Full-time
Commitment to supporting the use of technology in instruction and learning, and to promoting an environment of innovation and creativity that engages the 21st century learner
Added 14 hours ago
VC
Account Executive
Valsoft Corporation
Remote, Canada
- Full-time
- Remote
…bar, the cadences, working alongside our Managing Director and Chief Customer Officer, who sell beside you on enterprise and strategic deals. We want an autonomous operator who can stand up…
Added 15 hours ago
LW
Manager of Supply Chain
Listowel Wingham Hospitals Alliance
Listowel, ON
- Full-time
…distribution of organizational resources. Reporting to the Chief Financial Officer, the incumbent provides strategic and operational leadership to support a sustainable, compliant,…
Added 15 hours ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to…
Added 15 hours ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to…
Added 15 hours ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to…

Senior Business Support Analyst

Toronto, ON, Canada

$81,600 - $115,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $81,600 - $115,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 7+ years of relevant experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$81,600 - $115,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Cloud Data Platform Support | AI and Azure Enablement

A dedicated Senior Business Support Analyst is required to drive business operational readiness across the Cloud Data Platform. This role will be accountable for modernizing Cloud Data Platform support processes, implementing AI-driven and Azure-enabled support capabilities, improving knowledge management, and enabling a more efficient, scalable, and customer-centric support experience. The position will provide end-to-end ownership of support requests within assigned business segments, strengthen stakeholder engagement, and ensure support operations can scale effectively as Cloud Data Platform adoption increases.

CUSTOMER

•Drive business operational readiness and Cloud Data Platform adoption across assigned business segments.

•Provide end-to-end ownership of support requests, including intake, triage, prioritization, stakeholder communication, resolution tracking, and closure.

•Modernize support processes by identifying automation opportunities and enabling AI-driven support capabilities where appropriate.

•Leverage Microsoft Azure, Azure AI capabilities, Copilot/AI tools, and related platform capabilities to improve support efficiency, knowledge access, ticket handling, and customer experience.

•Support the intake of projects, releases, major initiatives, platform/process updates, outages, and operational communications.

•Document and maintain business-owned artifacts required for projects and major initiatives, aligned to the bank's Project Delivery Life Cycle (PDLC) methodology.

•Document and improve business processes for applications owned or managed by the team, with a focus on support scalability, repeatability, and operational resilience.

•Manage day-to-day operational processes to ensure consistency, timely delivery, and adherence to established service levels.

•Support deployment readiness, change management, stakeholder engagement, and adoption activities for applications and processes owned or managed by the team.

•Review requirements specifications and technical design documents to provide timely, meaningful feedback.

•Identify, assess, and escalate risks that could impact project timelines, support quality, operational readiness, or customer experience, providing options and recommendations where appropriate.

•Act as an escalation point for application and operational issues, working directly with internal and external business partners, Technology teams, and vendors as required.

•Support knowledge management practices, including the creation, review, and maintenance of reusable knowledge articles, playbooks, FAQs, and support documentation.

•May provide project management support to various extents.

SHAREHOLDER

•Support projects and major initiatives by coordinating input from appropriate SMEs to enable decisions and timely execution.

•Adhere to EPMO project management methodology, PDLC requirements, and applicable enterprise delivery standards.

•Ensure adherence to the Data Governance Framework and applicable Privacy, Legal, Compliance, and Office of the Chief Data Officer requirements.

•Use data, ticket trends, operational metrics, and stakeholder feedback to identify opportunities to improve efficiency, reduce manual effort, and strengthen service quality.

• Develop, maintain, and enhance Power BI reports and dashboards to monitor support demand, ticket volumes, service health, trends, and operational performance.

•Evaluate and recommend AI, Azure, automation, workflow, and knowledge management improvements that mitigate risk and maximize service availability, efficiency, and effectiveness.

•Demonstrate the ability to build effective relationships within the team and with key stakeholders across business, Technology, support, and governance functions.

•Continuously enhance knowledge in the Cloud Data Platform, support operations, Azure tools, AI capabilities, automation practices, and business domains supported by the team.

•Support the development of business cases, including benefits identification, risk reduction, productivity improvements, and operational scalability.

EMPLOYEE / TEAM

•Participate fully as a member of the team, supporting a positive work environment that promotes service excellence, quality, innovation, and teamwork.

•Support timely communication of issues, risks, progress updates, and points of interest to stakeholders and team members.

•Contribute to team effectiveness by sharing knowledge, participating in cross-training, and supporting knowledge transfer within the team and business unit.

•Keep current on emerging trends, tools, and practices related to AI, Azure, support operations, workflow automation, knowledge management, and customer-centric service delivery.

•Participate in personal performance management and development activities, including continuous learning and capability building.

•Assist others in the completion and performance of work activities and provide training, coaching, or guidance as appropriate.

•Contribute to a fair, positive, and equitable environment that supports a diverse workforce.

•Act as a brand champion for the business area/function and the bank, both internally and externally where appropriate.

•Participate in cross-functional groups or committees to advance support modernization, operational readiness, and platform adoption objectives.

BREADTH & DEPTH

•Expert-level professional role requiring in-depth knowledge of business support operations, stakeholder management, business process documentation, and platform support practices.

•Acts as a subject matter expert within the assigned area of specialty and as a resource for others.

•Integrates broader organizational context into advice, recommendations, and solutions within own area.

•Maintains expert knowledge of applications supported by the team, including system components, functionality, interfaces, data flows, business rules, and operational dependencies.

•Uses advanced analytical, problem-solving, and consultative skills to assess complex issues involving multiple variables, stakeholders, and operational impacts.

• Translates Power BI reporting, support metrics, and operational data into actionable insights that inform prioritization, stakeholder updates, and continuous improvement opportunities.

•Uses AI, Azure-enabled tools, automation practices, and modern knowledge management methods to contribute to new solutions and recommend standards against which others may operate.

•Translates business needs into practical operational processes, support models, knowledge artifacts, and technology-enabled improvements.

EXPERIENCE & EDUCATION

•Undergraduate degree or technical certificate.

•7+ years of relevant experience.

•Experience in support operations.

•Experience in stakeholder and customer relationship management.

•Experience with incident and problem management and issue-tracking tools such as Jira and ServiceNow.

•Experience working directly with data and understanding its underlying usage.

•Proficiency with Microsoft Azure is an asset.

•Working knowledge of Agile methodologies, including Scrum or Kanban, is an asset.

•Knowledge of SQL, Python, and Excel is an asset.

•Knowledge of AI tools and capabilities is an asset.

•Knowledge of data policy and governance principles.

•Ability to communicate effectively in oral and written form and bridge the gap between business users and technical requirements.

•A high degree of multitasking and prioritization may be required.

•Ability to facilitate detailed discussions and manage multiple customers and lines of business simultaneously.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Apply About employer

More about this job

Responsibilities

The Senior Business Support Analyst will drive operational readiness and modernize support processes for the Cloud Data Platform using AI and Azure-enabled tools. They are responsible for end-to-end ownership of support requests, stakeholder engagement, and the implementation of scalable, customer-centric support solutions.

Requirements

Candidates must have an undergraduate degree or technical certificate and at least 7 years of relevant experience in support operations. Proficiency in stakeholder management, incident tracking tools, and data governance principles is required, with additional knowledge of Azure, AI, and Agile methodologies considered assets.

Skills

Cloud Data Platform
Azure
AI
Stakeholder management
Incident management
Problem management
Jira
ServiceNow
Power BI
Data governance
Agile methodologies
SQL
Python
Excel
Knowledge management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Cloud Data Platform
Azure
AI
Business Support
Operational Readiness
Stakeholder Management
Jira
ServiceNow
Power BI
Data Governance
Agile
Scrum
Kanban
SQL
Python
Excel
Knowledge Management
PDLC
EPMO
Automation
Workflow
Incident Management
Problem Management
Cloud Computing
Data Analytics
Banking
Financial Services
Change Management
Deployment Readiness
Operational Resilience

Report this job