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Added 12 mins ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
…and developing people energizes you! Working with your Store Manager, you empower Key Leads, and Sales Associates to grow, perform, and succeed together. At your core, you’re a resilient,…
Added 12 mins ago
M
Bilingual Client Success Manager (Direct Partnerships)
Maple
Toronto, ON
- Full-time
We're hiring a Bilingual Client Success Manager (French/English) to join our Direct Partnerships team, managing a portfolio of Enterprise and Strategic accounts that offer Maple as a…
Added 12 mins ago
C
Associate Relationship Manager
CIBC
Kamloops, BC · Kelowna, BC · Victoria, BC
- Full-time
You’ll report into the Senior Manager & Team Lead, Business Banking and will work closely with a Relationship Manager, Business Banking to support client origination, relationship and…
Added 12 mins ago
B
Mortgage Specialist
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Montreal, QC
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 13 mins ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
…and developing people energizes you! Working with your Store Manager, you empower Key Leads, and Sales Associates to grow, perform, and succeed together. At your core, you’re a resilient,…
Added 27 mins ago
Senior Manager, Business Management, GBM Finance
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Toronto, ON
Acts as a strategic extension of the CFO GBM, the Senior Manager, Business helps shape and deliver the enterprise risk narrative through clear executive decision support and communications.…
Added 27 mins ago
Senior Manager, Strategic Finance & Deal support
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Added 27 mins ago
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Added 28 mins ago
HC
Marketing and Business Development Manager for Mile Zero Tours
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Victoria, BC
- Full-time
If so, Mile Zero Tours is looking for a Marketing and Business Development Manager to join their growing team in Victoria, BC. This opportunity is ideal for a professional with an…
Added 28 mins ago
AK
Development Coordinator, Donor Services and Operations
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- Full-time
Reporting to the Development Manager, Donor Services and Operations, the Development Coordinator is responsible for providing a full range of prospect, pipeline and moves management support…
Added 28 mins ago
SM
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Help define what great leadership looks like at each level (Store Manager, Area Manager, Regional Manager) and build the development plans, training, and career paths that get people there.
Added 28 mins ago
O
Operations Manager
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Ottawa, ON · Vars, ON
- Full-time
We are seeking an Operations Manager with experience in automotive reconditioning and general operations. You will be part of the senior leadership team responsible for providing overall…
Added 28 mins ago
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Added 43 mins ago
Manager, Base Rate Plan Pricing
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Added 58 mins ago
Pharmacy - Manager, Pharmacy
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At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care,…
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Field Sales Representative
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The Field Sales Representative is responsible for driving revenue growth by building and maintaining strong customer relationships, identifying new sales opportunities, and delivering…
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Senior Product Manager, AI
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You will help build a global intelligence platform, turning travel, loyalty, and customer data into AI products that improve traveller experiences and create value for our partners. This is…
Added 58 mins ago
Director of Information Technology
The Corporation of The City of St. Thomas
St. Thomas, ON
Under the general direction of the City Manager, the Director of Information Technology (IT) provides strategic leadership, direction, and oversight for the City's technology…
Added 58 mins ago
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Senior Manager, Continuous Improvement, Ecomm Operations
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As the Senior Manager, Continuous Improvement, you will be responsible to identify, quantify, and drive measurable improvements for in store fulfillment productivity and labour efficiency…
Added 58 mins ago
EL
Security DevOps Engineer
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- Full-time
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Added 1 hour ago
Senior Manager, Demand Planning and S&OP
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As the Senior Manager, Supply Chain Planning & S&OP, you will lead the Canadian Hair Professional planning organization and the planning processes that connect commercial demand with…
Added 1 hour ago
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Community Enablement Specialist, Video (Askuity division)
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Partner with Customer Success and other internal teams to plan, build, and execute campaigns and content initiatives that align with merchant expectations, reduce support tickets, and…
Added 1 hour ago
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Senior People and Culture Operations Partner
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Added 1 hour ago
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Bilingual Maintenance Manager (French & English)
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Coaching and Mentoring: We are committed to your ongoing growth and development. You will have the opportunity to work closely with our Regional and National teams, who will provide…
Added 1 hour ago
T
Senior Business Analyst, Easy Trade
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

Senior Business Systems Analyst, AI-Enabled Enterprise Solutions

Toronto, ON, Canada

$81,600 - $115,200 CAD · Full-time

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Job details

Pay: $81,600 - $115,200 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Experience: 7+ years of experience in business systems analysis, business analysis, solution analysis, or technology delivery.
Posting language: English
Posted: Nov 6, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Role Overview

The TD Global Technology & Services team is seeking a Senior Business Systems Analyst with expertise in Generative AI process automation products to help shape AI-enabled solutions enabling complex enterprise workflows.

The Senior BSA analyzes current processes, defines future-state requirements, and translates business, operational, control, and technology needs into AI-enabled product opportunities. The role models context, workflows, system behaviours, human in the loop interactions, and evidence requirements helping product and engineering design solutions that are effective, traceable, and operationally sound.

Being the key part of an AI product development team, the successful candidate will bring strong systems thinking and practical AI business application knowledge within regulated technology environments.

Key Accountabilities

Current-State & Future-State Analysis, Requirements Management

Analyze complex business and technology workflows, identifying decision points, dependencies, constraints, manual activities, control requirements, and opportunities for AI integration.
Develop current-state and future-state models that clarify how proposed AI automations affect processes, people, technology, data, controls, and operational responsibilities.
Collaborate with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration.
Lead technology requirements management for high risk, strategic initiatives

Workflow & Decision Modelling

Model end-to-end agentic workflows, business rules, behavioral logic, approvals, exceptions, escalations, and human intervention points.
Define expected agentic behaviour across standard, alternate, and failure scenarios. Ensure proposed solutions are feasible, testable and aligned with business and operational needs.

AI-Enabled Workflow Analysis

Assist Continuous Discovery and assess how AI and automation may affect workflows, decisions, roles, controls, and customer or colleague experiences.
Help develop and evaluate solution options, including appropriate boundaries between automated actions, AI-assisted recommendations, and human decisions. Define requirements for context, explainability, escalation, exceptions, and human oversight.

Interface, Event & Data Analysis

Analyze system interfaces, APIs, events, data exchanges, telemetry, and integration dependencies.
Define the information, triggers, conditions, responses, and error-handling requirements needed to support reliable interactions across systems and workflows.

Controls, Evidence & Auditability

Translate governance, risk, security, privacy, legal, compliance, and operational requirements into system behaviours, control flows, approval requirements, sign-off matrices, and evidence expectations.
Define exception handling and audit paths that support traceability, accountability, and appropriate oversight.

Data-Informed Decision Support

Use operational data, telemetry, customer feedback, and product insights to inform analysis, evaluate solution options, and support prioritization.

Work with Product Owners and data specialists to identify meaningful measures and translate findings into requirements and workflow improvements.

Support their team in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing

Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery

Team collaboration

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Provides leadership and guidance, makes recommendations, and collaborates with business and technology to ensure the technology solution meets the business needs.
Provide thought leadership and/ or industry knowledge for practical AI application and latest industry trends; Participate in knowledge transfer within the team and business unit.
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
Participate in personal performance management and development activities, including cross training within own team.
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce.

About You

Basic Qualifications

7+ years of experience in business systems analysis, business analysis, solution analysis, or technology delivery.

Experience analyzing complex enterprise workflows and defining current-state and future-state processes.

Strong experience with workflow, process, decision, business-rule, and exception modelling.

Experience developing functional requirements, non-functional requirements, user stories, and testable acceptance criteria.

Experience analyzing APIs, events, system interfaces, data contracts, telemetry, and integration dependencies.

Working knowledge of product and software development lifecycles, DevSecOps, and technology risk management.

Experience translating control and policy requirements into system behaviours, approval flows, evidence requirements, and audit paths.

Strong ability to challenge ambiguous, incomplete, or conflicting requirements.

Strong facilitation, communication, critical thinking, and stakeholder-management skills.

Preferred Qualifications

Experience with generative AI, agentic workflows, decision-support solutions, or human-AI interaction design.

Knowledge of release, change, incident, operational-readiness, or technology-risk practices.

Experience assessing the process, control, and operational impacts of AI-enabled automation.

Experience working within a product operating model and cross-functional agile teams.

Experience with behaviour-driven development, requirements traceability, and scenario-based testing.

Experience using telemetry, operational data, and product analytics to support product decisions.

Experience working in a complex, regulated enterprise environment.

Relevant business analysis, systems analysis, Agile, technology, or service-management certifications.
Bachelor’s degree in Business, Technology, Engineering, Information Systems, or a related field

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Senior Business Systems Analyst will analyze complex enterprise workflows to identify and design AI-enabled product opportunities. They will model end-to-end agentic workflows and translate business, control, and technology requirements into effective, traceable solutions.

Requirements

Candidates must have 7+ years of experience in business systems analysis or technology delivery with expertise in workflow and decision modeling. Proficiency in analyzing APIs, system interfaces, and technology risk management within regulated environments is required.

Skills

Business systems analysis
Generative AI
Process automation
Workflow modeling
Decision modeling
Requirements management
API analysis
System integration
Data analysis
Technology risk management
Agile methodology
Stakeholder management
Critical thinking
Facilitation
DevSecOps
Auditability

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
Generative AI
Enterprise Solutions
Workflow Modeling
Decision Modeling
Process Automation
API
Telemetry
DevSecOps
Technology Risk Management
Agile
Product Development
Auditability
Human-in-the-loop
Agentic Workflows
Requirements Management
Data Analysis
Stakeholder Management
Financial Services
Compliance
Governance
System Interfaces
Business Rules
Scenario-based Testing
Behavior-driven Development
Operational Readiness
Traceability
Product Analytics
Technology Delivery
Solution Analysis

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