Find work in Canada.

318,812 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
EI
Software Development Manager
EBlock Inc.
Canada
- $160,000 to $180,000 CAD / year
- Full-time
Added 1 hour ago
S
Member of Technical Staff (Fullstack) (Toronto)
Solstice
Toronto, ON
- Full-time
Cloud & infra: Ship to AWS, manage secrets, networking, autoscaling, and cost controls.
Added 1 hour ago
S
Senior Member of Technical Staff (Applied AI) (Toronto)
Solstice
Toronto, ON
- Full-time
Full-stack proficiency: Python, FastAPI, Docker, AWS; able to take ideas from research to deployed service independently.
Added 4 hours ago
S
Patient Experience iCare Exchange Integrations Engineer
Sanofi
Toronto, ON
- Full-time
Design, develop, and maintain data integration solutions using IICS, Snowflake, AWS, and other relevant technologies.
Added 5 hours ago
CI
Lead Engineer, Active Equities, Public Markets Technology
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
Experience building scalable APIs, distributed systems, cloud-native applications, and modern software solutions on Amazon Web Services (AWS) or similar cloud platforms.
Added 6 hours ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 6 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience with Cloud and Containerization Technologies: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud, and tools like Docker or Kubernetes.
Added 6 hours ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 6 hours ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 6 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience with Cloud and Containerization Technologies: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud, and tools like Docker or Kubernetes.
Added 6 hours ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 6 hours ago
SI
Data Analyst
Spait Infotech
Canada
- Full-time
Experience with cloud data platforms such as Azure, AWS, or Google Cloud.
Added 6 hours ago
SM
Power Builder Developer - 29954-RFR-DTS-074
S M Software Solutions Inc
Winnipeg, MB
- Contract
We are seeking an experienced PowerBuilder Developer to work with one of our Public Sector clients located at 215 Garry Street, Winnipeg, Manitoba. The successful candidate will be…
Added 6 hours ago
SM
Power Builder Developer - 29954-RFR-DTS-074
S M Software Solutions Inc
Winnipeg, MB
- Contract
We are seeking an experienced PowerBuilder Developer to work with one of our Public Sector clients located at 215 Garry Street, Winnipeg, Manitoba. The successful candidate will be…
Added 6 hours ago
R
Senior AI/ML Engineer
RBC
Toronto, ON
- Full-time
Familiarity with cloud computing platforms (e.g., AWS, Google Cloud, OpenShift).
Added 6 hours ago
R
Staff Cloud Security Engineer (Global Security)
RBC
Vancouver, BC · Toronto, ON
- Full-time
…RBC's Cloud Security posture. You will also contribute to the developer experience and foster a culture that encourages best security…
Added 6 hours ago
R
Senior Software Developer - Offensive AI (Global Security)
RBC
Toronto, ON
- Full-time
Comfort with cloud platforms (Azure, AWS), CICD pipelines (GitHub Actions), and containers (Docker/Kubernetes).
Added 6 hours ago
W
AI Engineer
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
3+ years of proven experience with cloud computing platforms (e.g. AWS, GCP, etc.)
Added 6 hours ago
U
Full Stack Engineer
Ultrassure
Toronto, ON
- Full-time
Build and ship product using Next.js, TypeScript, Python, Django and AWS
Added 9 hours ago
PH
Intermediate Software Developer
Propel Holdings
Toronto, ON
- Full-time
5-7 years of hands-on experience as a software developer (Java + Spring Boot + Hibernate/JPA + REST)
Added 10 hours ago
NB
Chief Backend Developer
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Backend Developer within the Platforms and Automation team at National Bank means acting as an expert in the design, development, and evolution of strategic backend…
Added 10 hours ago
Quantitative Equity Developer Intern
CCLIM - Quantitative Equity
Vancouver, BC
…programming languages, including Python, Kdb+/Q, R, Spark, AWS, and Databricks. Prior experience with these technologies is not required; what matters is a genuine enthusiasm for technology…
Added 11 hours ago
T
Senior Contact Center Support Specialist (Amazon Connect)
TD
Toronto, ON
- Full-time
CloudWatch skills, NLU/IVR scripting and flow logic, Skills-based routing Integration with other AWS services (e.g., S3, Lambda)
Added 11 hours ago
T
Data Platform Engineering Manager
TD
Toronto, ON
- Full-time
Added 11 hours ago
T
Data Architect, Technology Data Management
TD
Toronto, ON
- Full-time

Senior Contact Center Support Specialist (Amazon Connect)

Toronto, ON, Canada

$81,600 - $115,200 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $81,600 - $115,200 CAD
Job type: Full-time
Apply by: Oct 9, 2026
Experience: 5+ years of experience in contact center operations or technical support, with a focus on cloud-based solutions (e.g., Amazon Connect).
Posting language: English
Posted: Sep 25, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that requires in-depth knowledge of contact center technology and Amazon Connect specific features.

Responsibilities:

Troubleshoot and resolve complex technical issues related to Amazon Connect,
- CloudWatch skills, NLU/IVR scripting and flow logic, Skills-based routing Integration with other AWS services (e.g., S3, Lambda)
Develop and maintain a deep understanding of Amazon Connect architecture and components
Contact Control Panel (CCP) and agent workspace
Cloud-based contact center infrastructure and scalability
Real-time analytics and reporting using Amazon Connect's built-in metrics
Collaborate with internal teams (e.g., Development, Operations, Network, Vendors) to identify and escalate technical issues that require further investigation.
Lead in training sessions and knowledge sharing activities to enhance skills and expertise.
Define/Update Operations & Support Processes
Onboard any new request/infrastructure to support
Highly organized and able to multitask in a fast paced, dynamic environment.
Appropriately escalates issues and decisions to others when needed.
Strong communication skills, both verbal and written, are essential to interact with support groups.
Strong team player and self-motivated.
Ability to work on call rotation.

Requirements:

5+ years of experience in contact center operations or technical support, with a focus on cloud-based solutions (e.g., Amazon Connect).
Strong understanding of Amazon Connect features and functionality, including IVR, Skills, and integration with AWS services.
In-depth knowledge of computer systems, networks, and software applications.
Excellent communication, problem-solving, and analytical skills.
Ability to work in a fast-paced environment with multiple priorities and deadlines.

Nice-to-Haves:

Experience with Amazon Web Services (AWS) and its various services (e.g., S3, Lambda, API Gateway).
Knowledge of programming languages such as Java, Python, or Node.js.
Familiarity with agile methodologies and Scrum framework.
Cisco Contact Center (WebexCCE, UCCE, Call Manager, SIP)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.

Apply About employer

More about this job

Responsibilities

The Senior Contact Center Support Specialist provides expert-level technical support for Amazon Connect, including troubleshooting complex issues and managing IVR scripting and flow logic. They also collaborate with internal teams to escalate technical issues and lead training sessions to enhance team expertise.

Requirements

Candidates must have 5+ years of experience in contact center operations or technical support with a focus on cloud-based solutions like Amazon Connect. Strong knowledge of AWS services, computer systems, and excellent problem-solving and communication skills are required.

Skills

Amazon Connect
CloudWatch
IVR scripting
Flow logic
Skills-based routing
AWS services
S3
Lambda
Contact Control Panel
Real-time analytics
Technical support
Troubleshooting
Java
Python
Node.js
Agile methodologies

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
Cloud-based solutions
AWS
S3
Lambda
API Gateway
Java
Python
Node.js
Agile
Scrum
Cisco Contact Center
WebexCCE
UCCE
Call Manager
SIP
CloudWatch
IVR
Contact Control Panel
Technical support
Network
Analytics
Reporting
Infrastructure
Scalability
Troubleshooting
Financial services
Banking
Operations
Support

Report this job