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Added 4 hours ago
UO
Senior Officer, Finance
University of Ottawa
Ottawa, ON · University Centre
- Full-time
Financial: Administer the ongoing financial transaction processes for the sector, to maintain financial integrity and transparency and to ensure compliance with established policies. Act as…
Added 11 hours ago
T
Scrum Master I
TD
Toronto, ON
- Full-time
Drives continuous improvement and change, acting as a change agent to adapt processes to maximize productivity across work efforts
Added 12 hours ago
Global Mobility - Expatriate Tax - Manager - Vancouver
EY
Vancouver, BC
As a Manager within our Mobility – Expatriate Tax team, you will lead the delivery of cross‑border tax services for globally mobile employees, executives, and their employers. You will…
Added 12 hours ago
Global Mobility - Expatriate Tax - Senior Manager - Toronto
EY
Toronto, ON
We are currently seeking a Senior Manager to join our People Advisory Services – Mobility Tax practice in Toronto. Our People Advisory Services practice (PAS) provides high-quality…
Added 12 hours ago
R
Life Insurance Sales Agent - Leads Provided
Ratehub
Remote, Canada
- Contract
- Remote
Building rapport with new clients and strengthen existing relationships to establish a thriving trust-based client network
Added 13 hours ago
SL
District Manager
Sun Life
Levis, QC · Quebec, QC · Trois-Rivières, QC
- Full-time
…plans, focused on both Wealth and Insurance (sales growth, financial results, productivity, Client engagement, financial planning, governance metrics, etc.) and cascade targets plans to…
Added 14 hours ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
Lead business development activities including sales, proposals, and building and maintaining sustainable client relationships across different financial services institutions.
Added 15 hours ago
P
Senior Manager Cyber Generalist
PwC
Toronto, ON
- Full-time
Lead business development activities including sales, proposals, and building and maintaining sustainable client relationships across different financial services institutions.
Added 18 hours ago
NF
Trainee Customer Care Agent
Neilson Financial Services
Toronto, ON
- Full-time
We are seeking a Trainee Customer Care Agent who is enthusiastic about providing exceptional customer service and thrives in a target-driven environment. The ideal candidate should be an…
Added 18 hours ago
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Capital Projects and Infrastructure, Infrastructure Project Finance, Director
PwC
Toronto, ON
- Full-time
A career within Deals Capital Projects and Infrastructure will provide you the opportunity to deliver lead financial and strategic advisory services to our clients on infrastructure…
Added 18 hours ago
D
Advisory Agent, Member and Client Experience
Desjardins
Témiscaming, QC
- Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 19 hours ago
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Client Financial Services Agent Business
Desjardins
Tecumseh, ON · Toronto, ON · Welland, ON
- Full-time
As a client financial services agent to Toronto Branch, you work closely with account managers. You provide personalized support to business members and clients, and you assist with…
Added 22 hours ago
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Purchasing agent
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Montreal, QC
- Full-time
Purchase general and specialized equipment, materials or business services
Added 1 day ago
WF
Independent Life Insurance Agent - Commission-Based
World Financial Group Insurance Agency Of Canada Inc
North Vancouver, BC
- Full-time
Explore an Independent Business Opportunity in Financial Services
Added 1 day ago
MS
Executive Assistant
Marberg Staffing
Toronto, ON
- $40 to $55 CAD / hour
- Temporary
Executive Assistant to Co-Head & Partner, investment services client, downtown Toronto.
Added 1 day ago
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Financial Reporting and Tax Compliance, Senior Manager (Bilingual FR/EN)
PwC
Montreal, QC · Quebec, QC
- Full-time
In tax accounting services at PwC, you will assist businesses in preparing and reviewing tax provisions, tax returns, and financial statements, confirming compliance with accounting…
Added 1 day ago
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Data Scientist
SymphonyAI
Toronto, ON
- Full-time
SymphonyAI Financial Services is on a mission to make the financial system safer. We combine more than 25 years of financial crime expertise with advanced AI to help financial institutions…
Added 1 day ago
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Technical Consultant
SymphonyAI
UNAVAILABLE, Ontario
- Full-time
SymphonyAI Financial Services is on a mission to make the financial system safer. We combine more than 25 years of financial crime expertise with advanced AI to help financial institutions…
Added 1 day ago
Technical Consultant I
Zafin
Toronto, ON
Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of…
Added 1 day ago
RB
Senior Director, AI Architecture
Royal Bank of Canada
Toronto, ON
- Full-time
Experience in a regulated industry, ideally financial services under OSFI.
Added 1 day ago
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Student, Quality Engineering Analyst (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 1 day ago
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Agent-conseil ou agente-conseil, Expérience membre et client
Desjardins
Sainte-Thérèse, QC · Caisse Desjardins Thérèse-De Blainville
- Part-time
Understanding of the philosophy and fundamentals of financial services cooperatives
Added 1 day ago
R
Senior Director, AI Architecture
RBC
Toronto, ON
- Full-time
Experience in a regulated industry, ideally financial services under OSFI.
Added 1 day ago
RB
Senior Director, Data Architecture
Royal Bank of Canada
Toronto, ON
- Full-time
A world-class training program in financial services
Added 1 day ago
Director, Client Enablement
Questrade Financial Group
Toronto, ON
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign…

Closed listing

Senior Contact Center Support Specialist (Amazon Connect)

Toronto, ON, Canada

$81,600 - $115,200 CAD · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $81,600 - $115,200 CAD
Job type: Full-time
Closing date: Sep 25, 2026
Experience: 5+ years of experience in contact center operations or technical support, with a focus on cloud-based solutions (e.g., Amazon Connect).
Posting language: English
Posted: Sep 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that requires in-depth knowledge of contact center technology and Amazon Connect specific features.

Responsibilities:

Troubleshoot and resolve complex technical issues related to Amazon Connect,
- CloudWatch skills, NLU/IVR scripting and flow logic, Skills-based routing Integration with other AWS services (e.g., S3, Lambda)
Develop and maintain a deep understanding of Amazon Connect architecture and components
Contact Control Panel (CCP) and agent workspace
Cloud-based contact center infrastructure and scalability
Real-time analytics and reporting using Amazon Connect's built-in metrics
Collaborate with internal teams (e.g., Development, Operations, Network, Vendors) to identify and escalate technical issues that require further investigation.
Lead in training sessions and knowledge sharing activities to enhance skills and expertise.
Define/Update Operations & Support Processes
Onboard any new request/infrastructure to support
Highly organized and able to multitask in a fast paced, dynamic environment.
Appropriately escalates issues and decisions to others when needed.
Strong communication skills, both verbal and written, are essential to interact with support groups.
Strong team player and self-motivated.
Ability to work on call rotation.

Requirements:

5+ years of experience in contact center operations or technical support, with a focus on cloud-based solutions (e.g., Amazon Connect).
Strong understanding of Amazon Connect features and functionality, including IVR, Skills, and integration with AWS services.
In-depth knowledge of computer systems, networks, and software applications.
Excellent communication, problem-solving, and analytical skills.
Ability to work in a fast-paced environment with multiple priorities and deadlines.

Nice-to-Haves:

Experience with Amazon Web Services (AWS) and its various services (e.g., S3, Lambda, API Gateway).
Knowledge of programming languages such as Java, Python, or Node.js.
Familiarity with agile methodologies and Scrum framework.
Cisco Contact Center (WebexCCE, UCCE, Call Manager, SIP)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.

About employer

More about this job

Responsibilities

You will provide expert-level technical support for Amazon Connect, including troubleshooting complex issues and managing IVR scripting and flow logic. Additionally, you will collaborate with internal teams to escalate technical concerns and lead training sessions to enhance team expertise.

Requirements

Candidates must have 5+ years of experience in contact center operations or technical support with a focus on cloud-based solutions like Amazon Connect. A strong understanding of AWS services, computer systems, and networks is required, along with excellent problem-solving and communication skills.

Skills

Amazon Connect
Technical support
Cloud-based solutions
IVR
Skills-based routing
AWS services
CloudWatch
NLU
Flow logic
Contact Control Panel
Real-time analytics
Troubleshooting
Communication skills
Problem-solving
Analytical skills
Agile methodologies

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
S3
Lambda
API Gateway
Java
Python
Node.js
Agile
Scrum
Cisco Contact Center
WebexCCE
UCCE
Call Manager
SIP
CloudWatch
IVR
NLU
Contact Control Panel
Analytics
Reporting
Technical Support
Infrastructure
Scalability
Networking
Software Applications
Financial Services
Banking
Operations
Troubleshooting

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