Find work in Canada.

318,812 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
EI
Software Development Manager
EBlock Inc.
Canada
- $160,000 to $180,000 CAD / year
- Full-time
We are looking for a hands-on Software Development Manager to lead one of our engineering teams within EDealer, reporting to the Sr. Director of Product and Engineering. This is a role for…
Added 5 hours ago
H
Saviynt Platform Administration and Operations Consultant
HCLTech
Canada
- Full-time
Lead major-incident triage, business-impact assessment, technical coordination, recovery, stakeholder communication, and post-incident review.
Added 6 hours ago
R
Staff Cloud Security Engineer (Global Security)
RBC
Vancouver, BC · Toronto, ON
- Full-time
Lead and participate in delivering end-to-end integrated solutions.
Added 6 hours ago
R
Lead Full Stack Developer
RBC
Toronto, ON
- Full-time
A Lead Full Stack Developer is responsible for designing, developing and maintaining legacy and "Cloud First" applications written primarily in C# and focused on .Net Core and cloud…
Added 6 hours ago
R
Lead Financial Engineer, Software
RBC
Toronto, ON
- Full-time
We are seeking a Lead Financial Engineer to bridge the gap between our investment strategy business units and our software engineering teams. In this role, you will translate complex…
Added 8 hours ago
M
Principal Software Engineer
Microsoft
Vancouver, BC
- Full-time
Lead technical strategy for enabling and optimizing frontier-scale AI models across Microsoft AI accelerators and cloud-scale AI infrastructure.
Added 10 hours ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
Lead and contribute to design and code reviews, influencing technical decisions and improving engineering practices for testability, performance, reliability, and long-term maintainability.
Added 11 hours ago
T
Senior Contact Center Support Specialist (Amazon Connect)
TD
Toronto, ON
- Full-time
As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that…
Added 11 hours ago
RB
Lead Financial Engineer
Royal Bank of Canada
Vancouver, BC · Toronto, ON
- Full-time
We are seeking a Lead Financial Engineer to bridge the gap between our investment strategy business units and our software engineering teams. In this role, you will translate complex…
Added 12 hours ago
B
Sr. Application Developer - (Java / AWS / Payment Systems / Leadership)
BMO
Toronto, ON · BMOPLACE
- Full-time
…areas of focus includes translating user requirements into technical specifications, writing code and managing the preparation of design specifications. Supports system design, provides…
Added 13 hours ago
MC
Senior DevOps Engineer
Modern Campus
Canada
- Full-time
…reliability, and reduce manual work. You will also contribute to technical direction, mentor engineers, and participate in the on-call…
Added 14 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 14 hours ago
R
Staff Cloud Security Engineer (Global Security)
RBC
Toronto, ON
- Full-time
Lead and participate in delivering end-to-end integrated solutions.
Added 16 hours ago
C
Senior Fullstack Developer
CIBC
Toronto, ON
- Full-time
…member of our team, you’ll leverage your expertise in Angular, Java, SQL, and Generative AI to build robust solutions and prototype new features using tools like Copilot. You’ll work…
Added 16 hours ago
M
Manager Engineering
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Manager Engineering, you will lead technology teams in delivering secure, reliable, and user-centric solutions that support business objectives. You will translate technical and…
Added 19 hours ago
A
Product Manager
Actalent
Vancouver, BC
- $60 to $70 CAD / hour
- Full-time
35 years of industry experience as a software developer or technical lead.
Added 19 hours ago
NS
Developer (iOS) - YourHealthNS - Information Management & Technology
Nova Scotia Health Authority
Bedford, NS
- Full-time
This role will lead the development of innovative, high-performance applications. You will work across cross-functional teams to deliver high-quality, scalable, and secure applications…
Added 20 hours ago
GD
Co-op Winter 2027 - Software Engineering - 8 Months
General Dynamics Missions System International
Ottawa, ON
- Internship
Document code, processes, and workflows, maintaining clear technical records.
Added 20 hours ago
GD
Co-op Winter 2027 - Software Developer - 8 Months
General Dynamics Missions System International
Ottawa, ON
- Internship
Experience in, or interest to learn Java, Python.
Added 22 hours ago
IF
DevOps Specialist - Shared Services
Intact FC
Toronto, ON · Laval, QC · Montreal, QC · Saint-Hyacinthe, QC
- Full-time
RESTful Java microservices (Spring Boot), deployed to OpenShift.
Added 23 hours ago
KG
QA Test Lead (API Automation & Cloud Verification)
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
We are seeking a seasoned QA Test Lead with a minimum of 8+ years of experience to drive our API automation strategies and oversee end-to-end quality assurance cycles. In this role, you…
Added 23 hours ago
C
Java Developer, Equities Trading, Vice President
Citi
Mississauga, ON
- Full-time
We are seeking a highly skilled and experienced Java Developer to join our Equities Electronic Trading team. This is a VP-level position responsible for the design, development, and…
Added 1 day ago
Developer (iOS) - YourHealthNS - Information Management & Technology
Nova Scotia Health and IWK Health
Bedford, NS
This role will lead the development of innovative, high-performance applications. You will work across cross-functional teams to deliver high-quality, scalable, and secure applications…
Added 1 day ago
SC
Principal Software Developer
Solace Corporation
Ottawa, ON
- Full-time
Mentor and Lead: Provide technical leadership and mentorship to development teams, conducting code reviews and establishing best practices for AI integration development

Senior Contact Center Support Specialist (Amazon Connect)

Toronto, ON, Canada

$81,600 - $115,200 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $81,600 - $115,200 CAD
Job type: Full-time
Apply by: Oct 9, 2026
Experience: 5+ years of experience in contact center operations or technical support, with a focus on cloud-based solutions (e.g., Amazon Connect).
Posting language: English
Posted: Sep 25, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that requires in-depth knowledge of contact center technology and Amazon Connect specific features.

Responsibilities:

Troubleshoot and resolve complex technical issues related to Amazon Connect,
- CloudWatch skills, NLU/IVR scripting and flow logic, Skills-based routing Integration with other AWS services (e.g., S3, Lambda)
Develop and maintain a deep understanding of Amazon Connect architecture and components
Contact Control Panel (CCP) and agent workspace
Cloud-based contact center infrastructure and scalability
Real-time analytics and reporting using Amazon Connect's built-in metrics
Collaborate with internal teams (e.g., Development, Operations, Network, Vendors) to identify and escalate technical issues that require further investigation.
Lead in training sessions and knowledge sharing activities to enhance skills and expertise.
Define/Update Operations & Support Processes
Onboard any new request/infrastructure to support
Highly organized and able to multitask in a fast paced, dynamic environment.
Appropriately escalates issues and decisions to others when needed.
Strong communication skills, both verbal and written, are essential to interact with support groups.
Strong team player and self-motivated.
Ability to work on call rotation.

Requirements:

5+ years of experience in contact center operations or technical support, with a focus on cloud-based solutions (e.g., Amazon Connect).
Strong understanding of Amazon Connect features and functionality, including IVR, Skills, and integration with AWS services.
In-depth knowledge of computer systems, networks, and software applications.
Excellent communication, problem-solving, and analytical skills.
Ability to work in a fast-paced environment with multiple priorities and deadlines.

Nice-to-Haves:

Experience with Amazon Web Services (AWS) and its various services (e.g., S3, Lambda, API Gateway).
Knowledge of programming languages such as Java, Python, or Node.js.
Familiarity with agile methodologies and Scrum framework.
Cisco Contact Center (WebexCCE, UCCE, Call Manager, SIP)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.

Apply About employer

More about this job

Responsibilities

The Senior Contact Center Support Specialist provides expert-level technical support for Amazon Connect, including troubleshooting complex issues and managing IVR scripting and flow logic. They also collaborate with internal teams to escalate technical issues and lead training sessions to enhance team expertise.

Requirements

Candidates must have 5+ years of experience in contact center operations or technical support with a focus on cloud-based solutions like Amazon Connect. Strong knowledge of AWS services, computer systems, and excellent problem-solving and communication skills are required.

Skills

Amazon Connect
CloudWatch
IVR scripting
Flow logic
Skills-based routing
AWS services
S3
Lambda
Contact Control Panel
Real-time analytics
Technical support
Troubleshooting
Java
Python
Node.js
Agile methodologies

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
Cloud-based solutions
AWS
S3
Lambda
API Gateway
Java
Python
Node.js
Agile
Scrum
Cisco Contact Center
WebexCCE
UCCE
Call Manager
SIP
CloudWatch
IVR
Contact Control Panel
Technical support
Network
Analytics
Reporting
Infrastructure
Scalability
Troubleshooting
Financial services
Banking
Operations
Support

Report this job