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Added 1 min ago
C
Lead, Design Systems & Design Operations
CIBC
Toronto, ON
- Full-time
…Wealth digital experiences. You'll work closely with Design, Product and Technology partners to establish standards, governance and ways of working that support consistency across web and…
Added 1 min ago
C
Telephone Banking Servicing Agent, Remote - Bilingual
CIBC
Montreal, QC
- Full-time
Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking…
Added 1 min ago
Vice President, CM Supervision
BMO
Toronto, ON · FCP
…applicability to BMO CM, Global Equity Research, and Equity…
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BMO
Halifax, NS · Nova_Ctr
- Full-time
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Senior Director, Asset-Based Lending
BMO
Montreal, QC · DEMA
- Full-time
Acts as the primary ABL sales contact for clients on sales related questions such as product information, pricing, implementation timeframes and requirements.
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- Full-time
Responds to customer investment requests to fulfill investment product needs aligned with the customer’s goals and refers the customer to partners where appropriate.
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BMO
Toronto, ON · BMOPLACE
- Full-time
Support business and product partners in communicating benefit, regulatory and product updates to clients
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Retail Sales Lead - South Shore Granby
Mars
Montreal, QC · BOL-Mars Canada Inc.
- Full-time
Rotate products on the shelf and in the backroom to ensure optimal product quality and freshness.
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Heavy Duty Mechanic - Field - Syncrude
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Fort McMurray, AB
- Full-time
Strong field troubleshooting skills on the Caterpillar mining product line
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Sysco
Montreal, QC · Sysco Grand Montreal
- Full-time
…Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource…
Added 17 mins ago
Software Engineer III, Infrastructure, Core
Google
Waterloo, ON
…are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent,…
Added 17 mins ago
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Registered Nurse (RN) Med/Surg - Surgical Short Stay
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Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Other
Demonstrated skill in IV insulin management, enteral nutrition, administering blood and blood product transfusions, and infection monitoring of invasive sites or devices (CVC/PICC).
Added 17 mins ago
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Temporary Fashion Associate - PENN
Reitmans (Canada) Ltée/Ltd
St. John's, NL
- Part-time
Use product knowledge and current promotions to drive add-on sales and support store performance.
Added 17 mins ago
OW
Oliver Wyman - Associate/Engagement Manager - Insurance & Asset Management
Oliver Wyman Group
Toronto, ON
- Other
…topics, including strategy development, financial effectiveness, product design and management, operational excellence, underwriting and pricing, and distribution. Recent examples of our…
Added 17 mins ago
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Producer
Marsh
Toronto, ON
- Other
Develop and execute sales strategies for managed accounts by understanding client needs, market trends, and Marsh’s product and service offerings.
Added 17 mins ago
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Producer
Marsh
Calgary, AB
- Other
Develop and execute sales strategies for managed accounts by understanding client needs, market trends, and Marsh’s product and service offerings.
Added 17 mins ago
GD
Co-op Winter 2027 - Software Developer - 8 Months
General Dynamics Missions System International
Ottawa, ON
- Internship
Support and perform Product level test and integration efforts
Added 29 mins ago
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Product Guide - Seasonal
Arc'teryx Equipment
Vancouver, BC
- Full-time
You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing…
Added 29 mins ago
PS
Artificial Intelligence Engineer
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
- $150,000 to $180,000 CAD / year
- Full-time
Practice and champion spec-driven development: convert product requirements from Jira or Linear into clear, machine-actionable specifications and automated developer workflows.
Added 29 mins ago
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Principal Product Manager - Evisort AI
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Vancouver, BC
- Full-time
Create and implement a comprehensive product vision and strategy for the portfolio tailored to the business needs of a diverse set of enterprise customers
Added 29 mins ago
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Gestionnaire adjoint/Assistant Manager - Carrefour Laval
Gap
Laval, QC
- Full-time
…growth through all aspects of the store, including; customer and product operations, merchandising, and talent development. Through collaboration with your leadership team, your goal is to…
Added 29 mins ago
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Gestionnaire adjoint/Assistant Manager - Carrefour Laval
Gap
Laval, QC
- Full-time
…growth through all aspects of the store, including; customer and product operations, merchandising, and talent development. Through collaboration with your leadership team, your goal is to…
Added 30 mins ago
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Commercial Account Executive - Canada
Salesforce
Vancouver, BC
- Full-time
…month-long immersion and onboarding, including: a week-long product bootcamp, mentorship program, weekly coaching and development…
Added 30 mins ago
T
Représentant(e) Bilingue, Centre de contact, Services bancaires canadiens, Cartes de Credit
TD
Montreal, QC
- Full-time
…resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver…
Added 31 mins ago
Business Development Support Specialist
Phantom Screens
Abbotsford, BC
Assist assigned accounts with sales processes, procedures, marketing and product inquiries

Closed listing

Senior Contact Center Support Specialist (Amazon Connect)

Toronto, ON, Canada

$81,600 - $115,200 CAD · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $81,600 - $115,200 CAD
Job type: Full-time
Closing date: Sep 25, 2026
Experience: 5+ years of experience in contact center operations or technical support, with a focus on cloud-based solutions (e.g., Amazon Connect).
Posting language: English
Posted: Sep 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that requires in-depth knowledge of contact center technology and Amazon Connect specific features.

Responsibilities:

Troubleshoot and resolve complex technical issues related to Amazon Connect,
- CloudWatch skills, NLU/IVR scripting and flow logic, Skills-based routing Integration with other AWS services (e.g., S3, Lambda)
Develop and maintain a deep understanding of Amazon Connect architecture and components
Contact Control Panel (CCP) and agent workspace
Cloud-based contact center infrastructure and scalability
Real-time analytics and reporting using Amazon Connect's built-in metrics
Collaborate with internal teams (e.g., Development, Operations, Network, Vendors) to identify and escalate technical issues that require further investigation.
Lead in training sessions and knowledge sharing activities to enhance skills and expertise.
Define/Update Operations & Support Processes
Onboard any new request/infrastructure to support
Highly organized and able to multitask in a fast paced, dynamic environment.
Appropriately escalates issues and decisions to others when needed.
Strong communication skills, both verbal and written, are essential to interact with support groups.
Strong team player and self-motivated.
Ability to work on call rotation.

Requirements:

5+ years of experience in contact center operations or technical support, with a focus on cloud-based solutions (e.g., Amazon Connect).
Strong understanding of Amazon Connect features and functionality, including IVR, Skills, and integration with AWS services.
In-depth knowledge of computer systems, networks, and software applications.
Excellent communication, problem-solving, and analytical skills.
Ability to work in a fast-paced environment with multiple priorities and deadlines.

Nice-to-Haves:

Experience with Amazon Web Services (AWS) and its various services (e.g., S3, Lambda, API Gateway).
Knowledge of programming languages such as Java, Python, or Node.js.
Familiarity with agile methodologies and Scrum framework.
Cisco Contact Center (WebexCCE, UCCE, Call Manager, SIP)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.

About employer

More about this job

Responsibilities

You will provide expert-level technical support for Amazon Connect, including troubleshooting complex issues and managing IVR scripting and flow logic. Additionally, you will collaborate with internal teams to escalate technical concerns and lead training sessions to enhance team expertise.

Requirements

Candidates must have 5+ years of experience in contact center operations or technical support with a focus on cloud-based solutions like Amazon Connect. A strong understanding of AWS services, computer systems, and networks is required, along with excellent problem-solving and communication skills.

Skills

Amazon Connect
Technical support
Cloud-based solutions
IVR
Skills-based routing
AWS services
CloudWatch
NLU
Flow logic
Contact Control Panel
Real-time analytics
Troubleshooting
Communication skills
Problem-solving
Analytical skills
Agile methodologies

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
S3
Lambda
API Gateway
Java
Python
Node.js
Agile
Scrum
Cisco Contact Center
WebexCCE
UCCE
Call Manager
SIP
CloudWatch
IVR
NLU
Contact Control Panel
Analytics
Reporting
Technical Support
Infrastructure
Scalability
Networking
Software Applications
Financial Services
Banking
Operations
Troubleshooting

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