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Added 2 hours ago
DG
Life Insurance Agent
deVere Group
Toronto, ON
- Full-time
This is an opportunity to join deVere at an exciting stage of its Canadian expansion and build a growing business backed by an established international financial services group.
Added 20 hours ago
NB
Operation Agent
National Bank of Canada
Victoria, BC
- Full-time
Experience working in financial services, is an asset
Added 1 day ago
AA
Architecte PLM Senior / Senior PLM Architect
Airbus Aircraft
Montreal, QC
- Full-time
…reflétée dans la fabrication et prise en charge par le service client des années plus…
Added 1 day ago
TA
AI Product Manager
Tiger Analytics
Canada
- Full-time
Background in financial services or retail to better understand industry-specific data logic (e.g., credit risk, royalty forecasting, or search relevance)
Added 1 day ago
PC
Directeur(rice), audit, technologies de l'information (Bilingue FR/ANGL)
PwC Canada
Montreal, QC
- Full-time
Communiquer au client des propositions de valeur pour un éventail de services du cabinet de façon organisée et compétente;
Added 1 day ago
A
CCaaS Developer
Accenture
Montreal, QC
- Full-time
Proven experience building and deploying Google Dialogflow CX virtual agents and integrating CCAI services (Agent Assist, Insights).
Added 1 day ago
P
Director, Data Enablement
PwC
Toronto, ON
- Full-time
Experience supporting Financial Services and/or Public Sector clients is highly preferred.
Added 1 day ago
D
Agent, Product administration
Desjardins
Levis, QC
- Full-time
As a product administration agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You perform…
Added 1 day ago
D
Financial Services Agent, Business
Desjardins
Mascouche, QC
- Full-time
Perform sales support activities with the aim of finalizing and supporting the delivery of financing services. This includes entering financial data, preparing contractual and legal…
Added 1 day ago
C
Contact Centre Representative (Credit Counsellor, Client Account Management)
CIBC
Vancouver, BC
- Full-time
Client engagement – Speak with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit,…
Added 1 day ago
C
Agency Associate
CIBC
Toronto, ON
- Full-time
As the Agency Associate you will be accountable for providing specialized agency services as an independent intermediary between borrowers and lenders participating in syndicated credit…
Added 1 day ago
PC
Capital Market Transactions - Manager
PwC Canada
Calgary, AB
- Full-time
A career within CMAAS will provide you with the opportunity to be responsible for complex financial reporting issues around transactions and other transformational events. You’ll tackle…
Added 1 day ago
PC
Information Technology Audit Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
Understand client's business including IT general and process controls; communicating the value propositions of a broad range of Firm services to the client in an organized and…
Added 1 day ago
PC
Capital Market Transactions - Manager
PwC Canada
Vancouver, BC
- Full-time
A career within CMAAS will provide you with the opportunity to be responsible for complex financial reporting issues around transactions and other transformational events. You’ll tackle…
Added 1 day ago
A
Architecte PLM Senior / Senior PLM Architect
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…reflétée dans la fabrication et prise en charge par le service client des années plus…
Added 1 day ago
D
Advisory Agent, Member and Client Experience
Desjardins
Trois-Rivières, QC · Caisse Desjardins de l'Est de Trois-Rivières
- Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 1 day ago
P
Information Technology Audit Manager (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
Understand client's business including IT general and process controls; communicating the value propositions of a broad range of Firm services to the client in an organized and…
Added 1 day ago
SL
Business Development Consultant
Sun Life
Toronto, ON
- Full-time
…advisors, sales driven, strategic mindset, strong knowledge of financial services and products and relationship focused. If this feels well aligned to who you are and areas you want to…
Added 1 day ago
C
Simplii Financial Personal Banking Representative - (12 Months contract)
CIBC
Halifax, NS
- Full-time
Client Engagement - Provide support for clients by helping them to manage their accounts and products. Focus on each client experience and connect on a personal level to make every…
Added 1 day ago
SL
Business Development Partner
Sun Life
AB · Red Deer, AB
- Full-time
…witness their growth, by supporting them in building a holistic financial services practice that includes life and health insurance and wealth products. You’ll report to the District…
Added 1 day ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Toronto, ON · East York, ON
- Full-time
The Third Party Residential Underwriting Division, as a Division of First National Financial provides underwriting expertise and services on behalf of other financial institutions to the…
Added 1 day ago
S
Client Partner, Director - Mid Market Banking, Toronto
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Client Partner for our Mid Market Banking portfolio, you will play a critical role in Slalom’s go-to-market team, accountable for client strategy, sales growth, and the successful…
Added 2 days ago
IF
Associate Director - Securities Finance
iA Financial Group (Industrial Alliance)
Halifax, NS
- Full-time
Has experience in securities finance, capital markets, funding, collateral management, brokerage operations or a related financial services environment.
Added 2 days ago
QR
Agent au Service à la clientèle- Industriel
Quincaillerie Richelieu
Montreal, QC
- Full-time
Quincaillerie Richelieu recherche un Agent au Service à la clientèle- Industriel pour un poste permanent à temps plein pour sa clientèle industrielle. Le poste à pourvoir est situé au Siège…
Added 2 days ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
EY Studio+ is helping clients modernize how they sell, serve, engage, and operate through Salesforce Financial Services Cloud (FSC), Marketing Cloud, Data 360 (Formerly Data Cloud),…

Closed listing

Senior Contact Center Support Specialist (Amazon Connect)

Toronto, ON, Canada

$81,600 - $115,200 CAD · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $81,600 - $115,200 CAD
Job type: Full-time
Closing date: Sep 25, 2026
Experience: 5+ years of experience in contact center operations or technical support, with a focus on cloud-based solutions (e.g., Amazon Connect).
Posting language: English
Posted: Sep 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that requires in-depth knowledge of contact center technology and Amazon Connect specific features.

Responsibilities:

Troubleshoot and resolve complex technical issues related to Amazon Connect,
- CloudWatch skills, NLU/IVR scripting and flow logic, Skills-based routing Integration with other AWS services (e.g., S3, Lambda)
Develop and maintain a deep understanding of Amazon Connect architecture and components
Contact Control Panel (CCP) and agent workspace
Cloud-based contact center infrastructure and scalability
Real-time analytics and reporting using Amazon Connect's built-in metrics
Collaborate with internal teams (e.g., Development, Operations, Network, Vendors) to identify and escalate technical issues that require further investigation.
Lead in training sessions and knowledge sharing activities to enhance skills and expertise.
Define/Update Operations & Support Processes
Onboard any new request/infrastructure to support
Highly organized and able to multitask in a fast paced, dynamic environment.
Appropriately escalates issues and decisions to others when needed.
Strong communication skills, both verbal and written, are essential to interact with support groups.
Strong team player and self-motivated.
Ability to work on call rotation.

Requirements:

5+ years of experience in contact center operations or technical support, with a focus on cloud-based solutions (e.g., Amazon Connect).
Strong understanding of Amazon Connect features and functionality, including IVR, Skills, and integration with AWS services.
In-depth knowledge of computer systems, networks, and software applications.
Excellent communication, problem-solving, and analytical skills.
Ability to work in a fast-paced environment with multiple priorities and deadlines.

Nice-to-Haves:

Experience with Amazon Web Services (AWS) and its various services (e.g., S3, Lambda, API Gateway).
Knowledge of programming languages such as Java, Python, or Node.js.
Familiarity with agile methodologies and Scrum framework.
Cisco Contact Center (WebexCCE, UCCE, Call Manager, SIP)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.

About employer

More about this job

Responsibilities

You will provide expert-level technical support for Amazon Connect, including troubleshooting complex issues and managing IVR scripting and flow logic. Additionally, you will collaborate with internal teams to escalate technical concerns and lead training sessions to enhance team expertise.

Requirements

Candidates must have 5+ years of experience in contact center operations or technical support with a focus on cloud-based solutions like Amazon Connect. A strong understanding of AWS services, computer systems, and networks is required, along with excellent problem-solving and communication skills.

Skills

Amazon Connect
Technical support
Cloud-based solutions
IVR
Skills-based routing
AWS services
CloudWatch
NLU
Flow logic
Contact Control Panel
Real-time analytics
Troubleshooting
Communication skills
Problem-solving
Analytical skills
Agile methodologies

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
S3
Lambda
API Gateway
Java
Python
Node.js
Agile
Scrum
Cisco Contact Center
WebexCCE
UCCE
Call Manager
SIP
CloudWatch
IVR
NLU
Contact Control Panel
Analytics
Reporting
Technical Support
Infrastructure
Scalability
Networking
Software Applications
Financial Services
Banking
Operations
Troubleshooting

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