Work Location:
Markham, Ontario, Canada
Hours
37.5
Line Of Business
Financial Crime Risk Management
Pay Details
$81,600 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description
The Senior Quality Assurance Analyst, is responsible for independently performing complex financial crime risk reviews, quality assurance activities, effective challenge, second-level review, trend analysis, and stakeholder support across TD Financial Crime Investigation AML/ATF processes.
The role applies advanced AML/ATF, sanctions evasion, regulatory reporting, investigation quality to assess the quality and effectiveness of investigation outcomes, escalation decisions, control execution, documentation quality, remediation activity, and regulatory risk management.
The Senior Analyst acts as a subject matter resource for complex TD Financial Crime Investigations workstreams and is responsible for supporting core QA operational activities, including monthly QA sampling, QA scorecard adjustment request review, second-level review activities, delivery of initial and final QA results, monthly QA summary reporting, quality trend analysis, QA breach identification, remediation tracking, and escalation of quality concerns in line with the QA procedure and escalation protocol.
The role supports governance and reporting activities, contributes to remediation and process improvement, assists in QA training and monitoring activities, and provides guidance to analysts and stakeholders to promote consistent, defensible, and risk-based outcomes. The Senior Analyst also supports the Manager and Senior Manager in preparing responses to requests for information from testing teams, Audit, regulators, or other oversight partners.
Key Accountabilities
CUSTOMER
- Execute testing Quality Assurance work in accordance with established standards to achieve completion within target timelines
- Conduct skilled analytical research and analysis as part of the Quality Assurance engagement and initiatives
- Work collaboratively with key partners throughout the Quality Assurance engagement
- Present objective and independent advice & recommendations to control partners on the adequacy of RCM processes and controls in accordance with regulatory and internal requirements
- Execute follow-up of findings raised from testing engagements in accordance with established standards
- Provide subject matter expertise and/or input to projects/initiatives as a representative for area of specialization
- Proactively identify matters which require additional attention, further escalation, or review, and liaise with the appropriate groups to resolve
- As assigned, oversee/lead the Quality Assurance engagement, including communications and the reporting processes.
- Represent the business internally as a specialist of a given area in AML/ATF, Sanctions/ABAC matters
- Provide sound AML/ATF, Sanctions/ABAC advice, recommendations, and guidance to assigned business units
- Conduct skilled analytical research, analysis, and/or risk assessment activities as a part of the compliance testing initiatives of the function
- Support and understand risk identification, risk analysis and risk mitigation according to the regulatory requirements and best business practices
- Ensure AML, Sanctions/ABAC questions and complaints involving violations are resolved by responding and/or escalating any sensitive issues to senior management
- Apply expertise in the investigation of non-compliant AML Sanctions/ABAC matters/issues
- Provide trend analysis and reporting of AML Sanctions/ABAC findings, review results and issues
- Manage relationships with businesses as well as with regulatory bodies to provide timely reporting and analysis on AML/ATF Sanctions/ABAC matters and concerns
- Assist the business units with developing/drafting and maintaining written policies, procedures and/or programs/frameworks to minimize compliance breaches and monitor adherence to applicable regulations/ requirement
- Prepare and analyze statistical and ad hoc reports, conduct trade/transaction investigations, and approve promotional material where required to ensure AML/ATF Sanctions/ABAC issues are identified and addressed within own area
- Assist in managing an effective, on-going AML Sanctions/ABAC surveillance program designed to detect and mitigate regulatory violations and breaches of internal policies and procedures
- Complete filings and/or reporting to regulators and/or law enforcement agencies as required
- Support the Manager and Senior Manager in preparing responses to requests for information from testing teams, Audit, regulators, or other oversight partners.
SHAREHOLDER
- Prioritize and manage own workload to deliver quality results and meet assigned timelines
- Contribute to the analysis, due diligence, and implementation of initiatives within defined area of responsibility
- Adhere to internal policies, standards and procedures, methodologies, and applicable regulatory requirements to contribute to the review of internal processes and activities and assist in identifying potential opportunities to improve controls
- Understand the operations of the business unit/area being tested and to identify potential risks and apply information to complete a quality, risk-based engagement
- Clearly and concisely document research as required to understand requirements specific to an engagement
- Working with control partners, keep abreast of emerging trends/developments and changes to regulatory framework, internal policies, and standards
- Actively manage relationships within and across various business lines, corporate and/or control functions, and ensure alignment with enterprise and/or regulatory requirements
- Provide analysis on issues and effectively communicate results to Testing management and the client
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
EMPLOYEE / TEAM
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and promote timely communication of issues/ points of interest
- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH
- Work independently as a subject matter expert of the functional area and/or business are supported and applicable regulatory requirements, and may coach and educate others
- Oversee and/or independently perform work from end to end
- Execute on more complex and/or non-standard requests
- Undertake and complete a variety of projects and initiatives, may include the integration of cross functional processes within own area of expertise
- Performs complex analysis and reporting
- Generally, reports to a Manager role
Experience & Education
- Prior QA/Testing experience preferred
- Undergraduate degree or equivalent experience required/preferred.
- ACAMS and/or ACFCS preferred
- 6+ Years experience in AML Investigations.
Skills
- QA reviews of Financial Crime Investigations workstream, ensuring accuracy, completeness, and alignment with regulatory and internal standards.
- Understanding of related regulations, such as the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA)
- Experience with a wide variety of ML/TF risks for multiple customer/product types and a solid ability to articulate the risks and your findings in a recommendation summary.
- Manage and mentor a team of QA analysts.
- Excellent communication skills, including the ability to professionally manage questions and/or concerns escalated by partners
- Excellent technical and computing skills: including the ability to use various searchable databases and Microsoft Office software
- Strong understanding of QA/QC methodology, including sampling, quality standards, error identification, calibration, thematic analysis, and quality trend reporting.
ADDENDUM
- Proficient knowledge of testing standards, systems, procedures, laws, rules, regulations, reporting and controls
- Knowledge of risk management environment, standards and regulations
- Knowledge of current and emerging trends
- Skill in using analytical software tools, data analysis methods and reporting techniques
- Skill in collecting, organizing, analyzing and interpreting complex or technical data and recommending solutions
- Skill in using computer applications including MS Office
- Skill in providing guidance to junior analysts
- Skill in creating appropriate analysis and reporting
- Ability to communicate effectively in both oral and written form
- Ability to work collaboratively and build relationships
- Ability to work successfully as a member of a team and independently
- Ability to exercise sound judgement in making decisions
- Ability to analyze, organize and prioritize work while meeting multiple deadlines
- Ability to handle confidential information with discretion
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec Only)
Sans Objet
