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Added 3 hours ago
Senior Consultant, Valuations - Deal Advisory
KPMG
Toronto, ON · ON
Full-time
Interest in pursuing the CBV (Chartered Business Valuator) and/or CFA (Chartered Financial Analyst) designation
Added 4 hours ago
IT Support Analyst, TD Securities
TD
Toronto, ON
Full-time
TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge and experience in six key…
Added 5 hours ago
Global Investment Operations - Middle Office Senior Analyst
WTW
Toronto, ON
$70,000 to $80,000 CAD / year
Full-time
The Investment business at Willis Towers Watson has over 1000 colleagues worldwide who provide services and advice to a diverse range of institutional investors, including large pension…
Added 6 hours ago
Collateral Analyst
Procom
Toronto, ON
$32 to $40 CAD / hour
Contract
Knowledge of Capital Market products, trade systems, and business lines
Added 6 hours ago
Analyst, Integrated Fixed Income
Fiera Capital
Toronto, ON · Montreal, QC
Full-time
The ideal candidate will combine an interest in financial market analysis with a strong curiosity for technology, data, and how to leverage various applications. The role does not require…
Added 7 hours ago
Senior Analyst - SSI Expert
National Bank of Canada
Montreal, QC
Full-time
A career as a Senior SSI Analyst in the Capital Markets Operations team at National Bank means acting as a specialist in OTC operations and payment processes. This role allows you to make a…
Added 9 hours ago
Senior Analyst
Royal Bank of Canada
Halifax, NS
Full-time
You will be part of settlements and clearing team that supports pre and post trade deal processing for the RBC Capital Markets securities trading business and its clients.
Added 9 hours ago
Business Development Analyst
Kanin Energy
Calgary, AB
Full-time
Kanin Energy is seeking a highly motivated Business Development Analyst to support early-stage pipeline growth. This role will work directly with the Manager of Business Development to…
Added 10 hours ago
Senior Analyst
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Halifax, NS
Full-time
You will be part of settlements and clearing team that supports pre and post trade deal processing for the RBC Capital Markets securities trading business and its clients.
Added 10 hours ago
Senior Business Analyst, Scotia Jarislowsky Fraser - Toronto
Scotiabank
Toronto, ON
The Senior Business Analyst, Scotia Jarislowsky Fraser (SJF) is responsible for the effective development, design and implementation of the core data management and analytical processes of…
Added 10 hours ago
Senior Analyst, Strategic Finance / Analyste principal, Finances stratégiques
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Full-time
Sitting at the nexus of business strategy, advanced analytics, and financial discipline, the Senior Analyst, Strategic Finance serves as the core quantitative engine evaluating commercial…
Added 10 hours ago
Business Systems Analyst – Capital Markets
Confiar Services
Toronto, ON
$75 to $80 CAD / hour
Contract
We are looking for an experienced Business Systems Analyst with Capital Markets experience to work closely with business stakeholders, technology teams, and product teams. The candidate…
Added 10 hours ago
Research Associate, Private Equity
Sandpiper Group
Vancouver, BC
Full-time
Beyond our foundation in real estate, Sandpiper has expanded its mandate to actively acquire and grow mid-market Canadian businesses across a range of industries. We deploy permanent…
Added 11 hours ago
Senior Business Intelligence Analyst
Metergy Solutions
Toronto, ON
The Business Intelligence analyst is accountable for the management, development and execution of the Business Intelligence (BI) & Revenue Assurance Program, Annual Rate Increases,…
Added 11 hours ago
Senior Business Intelligence Analyst
Metergy Solutions
Toronto, ON
$73,000 to $85,000 CAD / year
Full-time
The Business Intelligence analyst is accountable for the management, development and execution of the Business Intelligence (BI) & Revenue Assurance Program, Annual Rate Increases,…
Added 12 hours ago
Working Capital Team - Credit Analyst II
Vault Credit Corporation
Toronto, ON
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Role – Working Capital Team - Credit Analyst II:
Added 12 hours ago
Senior Analyst, Strategic Finance / Analyste principal, Finances stratégiques
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Added 15 hours ago
Analyst, Institutional Client Credit Management; DVP, Corporates & NBFI
Royal Bank of Canada
Toronto, ON
Full-time
…skills, registration status, performance, individual goals, market conditions, and business…
Added 15 hours ago
Analyst, Global Investment Banking - Real Estate
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Toronto, ON
Full-time
RBC Capital Markets is a part of the Royal Bank of Canada, one of the largest providers of financial services in the world. RBC ranks among the top five banks in North America by market…
Added 1 day ago
Analyst, Institutional Client Credit Management; DVP, Corporates & NBFI
RBC
Toronto, ON
Full-time
…skills, registration status, performance, individual goals, market conditions, and business…
Added 1 day ago
Analyst, Global Investment Banking - Real Estate
RBC
Toronto, ON
Full-time
RBC Capital Markets is a part of the Royal Bank of Canada, one of the largest providers of financial services in the world. RBC ranks among the top five banks in North America by market…
Added 1 day ago
Senior Procurement Analyst
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Toronto, ON
$80,000 to $83,000 CAD / year
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…strategies for some of the mining industry's most significant capital equipment…
Added 1 day ago
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
Full-time
TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge and experience in six key…
Added 1 day ago
Financial Analyst II
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Vancouver, BC
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Added 1 day ago
Analyst/Consultant, Healthcare Solutions
Deloitte
Toronto, ON
Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…

Senior IT Support Analyst

Toronto, ON, Canada

Pay: $81,600 - $115,200 CAD
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are seeking a Senior IT Support Analyst to provide high-touch, time-sensitive technical support to TD Securities Global Markets, Trading, Sales, Research, and front-office clients in Toronto. Reporting to the Manager of IT Operations, this role replaces an existing Trade Floor support position and is responsible for daily desk-side, telephone, and remote support across the trading environment. The technician will troubleshoot and resolve endpoint, market data, trading application, voice, mobility, printing, connectivity, and access issues; prepare and deploy devices; complete technology requests; and coordinate rapid restoration with internal technology teams and vendors. The environment includes Windows 11, Microsoft 365, Dell and Lenovo workstations and laptops, multi-monitor trading desks, Bloomberg peripherals, network printers, corporate mobile devices, BYOD, virtual desktops, remote-access technologies, trading turrets, and market-information displays.

KEY ACCOUNTABILITIES

Provide proactive, high-touch desk-side and remote support to traders, sales professionals, executives, research teams, and investment-banking users, prioritizing issues that may affect trading activity, client service, regulatory obligations, or business continuity.
Monitor and triage requests received through ServiceNow, the Trade Floor support mailbox, telephone support line, Teams, and direct walk-ups; maintain accurate ticket notes, ownership, priority, client communications, and closure details.
Diagnose Windows, hardware, software, network, authentication, performance, printing, audio, video, and peripheral issues using structured troubleshooting and root-cause analysis.
Support trading workstations, laptops, docks, Bloomberg keyboards, multi-monitor configurations, webcams, headsets, trading turrets, desk phones, televisions, market-information displays, network printers, and other specialized front-office equipment.
Provide first-line support for Bloomberg, Microsoft 365, web-based and locally installed trading applications, market-data tools, collaboration applications, browser-based platforms, and approved front-office utilities.
Build, image, configure, deploy, refresh, upgrade, and decommission Windows 11 desktops and laptops; complete BIOS, firmware, driver, Microsoft 365, security, and application updates and validate business readiness before handoff.
Complete workstation moves, adds, and changes, including pre-market setup, cabling, network connectivity, monitor layouts, peripheral reconnection, post-move testing, and asset-record updates.
Support user onboarding, transfers, departures, access requests, Active Directory groups, account lockouts, Windows Hello for Business, BitLocker, multifactor authentication, application entitlements, and approval workflows.
Troubleshoot wired and wireless connectivity, VPN, Citrix and virtual desktop sessions, Remote Access Points, remote desktop, home-office connectivity, and related authentication issues.
Support corporate mobile phones and approved BYOD devices, including enrolment, Intune compliance, Outlook, Teams, BlackBerry Work, contact synchronization, authentication, and device replacement or activation.
Coordinate incidents and service restoration with Desktop Engineering, Network, Voice, Market Data, Information Security, Application Support, Identity and Access Management, Premises, vendors, and other resolver teams; remain accountable until resolution.
Respond to major incidents, outages, and Trade Floor events; collect diagnostics, communicate status, identify workarounds, support war rooms, and verify stability after recovery.
Maintain accurate assets, inventory, deployment, refresh, software, and ticket records; manage spare equipment and follow secure return, disposal, and chain-of-custody procedures.
Perform daily floor walks and proactive health checks of critical workstations, turrets, displays, printers, and shared technology before and during market hours.
Create or update knowledge articles, checklists, build notes, support procedures, and known-error documentation; share recurring issues and improvement opportunities with the team.
Participate in early and late shift coverage between 6:30 a.m. and 6:00 p.m. Eastern Time, rotating on-call support, business-continuity testing, and occasional evening or weekend change activity.

EXPERIENCE & EDUCATION

Three to five years of enterprise desktop support experience, preferably supporting a Trade Floor, capital markets, financial services, or other business-critical environment.
Demonstrated ability to troubleshoot independently under pressure, manage competing priorities, communicate clearly with senior and time-sensitive clients, and maintain ownership through resolution.
Strong understanding of incident, request, change, problem, knowledge, asset, and configuration-management practices; ITIL Foundation knowledge is preferred.
Working knowledge of endpoint security, least privilege, data protection, acceptable-use requirements, phishing awareness, and secure handling of devices and client information.
Strong documentation, customer service, teamwork, time management, and escalation skills.
Ability to work onsite, provide flexible shift coverage between 6:30 a.m. and 5:30 p.m. Eastern Time, participate in rotating after-hours support, and perform occasional evening or weekend work.
Ability to safely move, install, connect, and test desktop equipment, monitors, printers, and related peripherals.

Technical Skills and Applications:

Operating systems and endpoints: Windows 11 Enterprise, Windows profiles, registry, Event Viewer, Device Manager, services, Task Manager, Group Policy, PowerShell and command-line diagnostics, BIOS or UEFI, firmware, drivers, BitLocker, Windows Hello for Business, and Dell Command Update.
Productivity and collaboration: Microsoft 365 Apps, Outlook, Excel, Word, PowerPoint, OneNote, Teams, OneDrive, SharePoint, Edge, Chrome, Adobe Acrobat, Microsoft Copilot, email profiles, shared mailboxes, add-ins, macros, file synchronization, and Office repair or reinstall procedures.
Trade Floor and market data technology: Bloomberg Terminal, Bloomberg keyboards and related peripherals, trading turrets, market-data displays, locally installed and browser-based trading applications, multi-screen trading desktops, and awareness of latency-sensitive front-office workflows. Experience with other approved market data or trading platforms is an asset.
Device management and deployment: Microsoft Configuration Manager or SCCM, software distribution, operating-system deployment and task sequences, imaging, application packaging, patching, Intune, endpoint compliance, Azure or Entra concepts, Active Directory, group membership, and asset-management processes.
Remote access and virtualization: Citrix, virtual desktop infrastructure, VPN, Remote Desktop, Remote Access Points, remote-support tools, session troubleshooting, profile issues, and home-office connectivity.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Provide high-touch, time-sensitive technical support for trading floor environments, including desk-side and remote troubleshooting of hardware, software, and market data applications. Manage incident resolution, workstation deployment, and coordinate with internal technology teams to ensure business continuity.

Requirements

Requires three to five years of enterprise desktop support experience, preferably within a financial services or trading environment. Candidates must possess strong troubleshooting skills, proficiency in Windows 11 and Microsoft 365, and the ability to work flexible shifts in an on-site capacity.

Skills

Windows 11
Microsoft 365
Desktop support
Hardware troubleshooting
Network connectivity
ServiceNow
Bloomberg terminal
Trading support
Active Directory
Citrix
VPN
SCCM
Intune
Root-cause analysis
Incident management
Technical documentation

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Windows 11
Microsoft 365
Bloomberg Terminal
ServiceNow
Trading Floor
Desktop Support
Active Directory
Citrix
VPN
SCCM
Intune
Hardware
Networking
ITIL
Trading Turrets
Market Data
BitLocker
Windows Hello
PowerShell
BIOS
Firmware
Incident Management
Root-cause Analysis
Financial Services
Capital Markets
Endpoint Security
Virtual Desktop Infrastructure
Remote Access
Asset Management
Technical Support

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