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Added 2 hours ago
Senior Information Security Analyst - IAM/CyberArk Administrator
TD
Toronto, ON
Full-time
…regulatory risk and compliance requirements, managing systems and network complexity, and partnering with businesses for better technology delivery by providing advice on technology…
Added 9 hours ago
Senior IT Support Analyst
TD
Toronto, ON
Full-time
We are seeking a Senior IT Support Analyst to provide high-touch, time-sensitive technical support to TD Securities Global Markets, Trading, Sales, Research, and front-office clients in…
Added 13 hours ago
Senior Business Analyst
Fraser Health
Surrey, BC
Full-time
The Health Informatics – Clinical Ancillary Services portfolio has a permanent Full-time Senior Business Analyst position available to support our Surgery, Anesthesia, and Medical Device…
Added 14 hours ago
Specialist / Senior Specialist / Lead Specialist - Plant Maintenance Support (Refinery)
Parkland Corporation
Burnaby, BC
Full-time
…Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical…
Added 14 hours ago
Specialist / Senior Specialist / Lead Specialist - Plant Maintenance Support (Refinery)
Parkland Corporation
Burnaby, BC
Full-time
…Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical…
Added 15 hours ago
Senior Analyst, Customer Performance, Brand-1
Mastercard
Toronto, ON
Full-time
Senior Analyst, Customer Performance, Brand-1Overview
Added 17 hours ago
Director HR Employee Service Centre
Extendicare
Markham, ON
Full-time
Reporting to the Vice President, HR Operations, the Director, Employee Service Centre (ESC) is accountable for the strategic design, operational performance, and continuous improvement of…
Added 18 hours ago
Incident Management Specialist
Odyssey Global
Quebec, QC
Contract
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Added 18 hours ago
Network Edge Specialist
Sanya’k̓ula
Burnaby, BC
Full-time
Reporting to the Corporate Manager, Network Services of the Information Management/Information Technology (IM/IT) within the Provincial Health Services Authority (PHSA), the Network/Telecom…
Added 18 hours ago
Senior Business System Analyst (Insurance & Technology)
BMO
Toronto, ON · YNG
Full-time
Investigates and identifies strategies to optimize business operations and services, and inform business decisions. Defines business requirements to inform technology build and operations…
Added 20 hours ago
Technical Specialist, Applications
Scarborough Health Network
EO Head Office
Full-time
Epic Technical and Senior Technical Specialists are responsible for ongoing maintenance and operations of their assigned applications including triaging and prioritizing issues,…
Added 1 day ago
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
Ottawa, ON · Toronto, ON
The Senior Go to Market Analyst, Ecosystem Integration is responsible for supporting the operational market readiness, adoption, and scale of the Real-Time Rail infrastructure and ongoing…
Added 1 day ago
Network Edge Specialist
Provincial Health Services Authority
Burnaby, BC
Full-time
Reporting to the Corporate Manager, Network Services of the Information Management/Information Technology (IM/IT) within the Provincial Health Services Authority (PHSA), the Network/Telecom…
Added 1 day ago
Senior Hybrid Cloud Infrastructure Analyst
Affinity Credit Union
Regina, SK · Saskatoon, SK
We’re looking for a Senior Hybrid Cloud Infrastructure Analyst to join our IT team. You’ll be responsible for the research, design, implementation, optimization, and administration of the…
Added 1 day ago
Senior Analyst, Payor Performance
Loblaw Companies Limited
Toronto, ON
Full-time
Reporting directly to the Senior Manager, Payor Performance, this role will support the overall departmental goal of protecting and enhancing pharmacy revenues and margins via the…
Added 1 day ago
Sr. Tech. Strategy Analyst
Rogers Communications
Toronto, ON
The Senior Technology Strategy Analyst will be responsible for supporting Technology Strategy in all aspects of long-term strategic planning initiatives. This role involves developing and…
Added 1 day ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
Full-time
…skills. We are seeking talent to fill the position of Security Senior Analyst at our locations in Montreal, QC, or Georgetown,…
Added 1 day ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Bas-Saint-Laurent, QC
Full-time
…skills. We are seeking talent to fill the position of Security Senior Analyst at our locations in Montreal, QC, or Georgetown,…
Added 1 day ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Mississauga, ON
Full-time
…skills. We are seeking talent to fill the position of Security Senior Analyst at our locations in Montreal, QC, or Georgetown,…
Added 1 day ago
Senior Solution Analyst
Nutrien
Saskatoon, SK
Full-time
As a Senior Solution Analyst, you will work with business stakeholders, vendors, and technical teams to identify opportunities, define requirements, and support the delivery and sustainment…
Added 1 day ago
Field Support Specialist (FSS)
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
…ensuring smooth operation of IT systems and applications. The Analyst will work closely with other IT support teams and business units to ensure that technology supports organizational…
Added 1 day ago
Technical Product Manager
Real Matters Inc.
Markham, ON
$100,000 to $120,000 CAD / year
Full-time
Real Matters is a leading network management services provider for the mortgage lending and insurance industries. Real Matters’ platform combines its proprietary technology and network…
Added 1 day ago
Senior Treasury Analyst
Government of Alberta
AB
The Senior Treasury Analyst plays a key role within the Treasury Risk Management (TRM) department, reporting to the Senior Manager, Credit and Analysis, supporting the execution of the…
Added 1 day ago
Network Analyst Student - Winter 2027
J.D. Irving, Limited
Saint John, NB
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As an intern, you’ll assist in maintaining and improving network operations, learning how to ensure efficiency, security, and performance across a large-scale digital environment.
Added 1 day ago
Manager, Portfolio Management Corporate Banking International Banking GBM (English/Spanish)- Toronto
Scotiabank
Toronto, ON
Scotiabank’s International Banking division is a diverse and dynamic network that provides financial advice and solutions to more than 12 million retail, corporate, and commercial clients.…

Senior IT Support Analyst

Toronto, ON, Canada

Pay: $81,600 - $115,200 CAD
Job type: Full-time
Apply by: Sep 30, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are seeking a Senior IT Support Analyst to provide high-touch, time-sensitive technical support to TD Securities Global Markets, Trading, Sales, Research, and front-office clients in Toronto. Reporting to the Manager of IT Operations, this role replaces an existing Trade Floor support position and is responsible for daily desk-side, telephone, and remote support across the trading environment. The technician will troubleshoot and resolve endpoint, market data, trading application, voice, mobility, printing, connectivity, and access issues; prepare and deploy devices; complete technology requests; and coordinate rapid restoration with internal technology teams and vendors. The environment includes Windows 11, Microsoft 365, Dell and Lenovo workstations and laptops, multi-monitor trading desks, Bloomberg peripherals, network printers, corporate mobile devices, BYOD, virtual desktops, remote-access technologies, trading turrets, and market-information displays.

KEY ACCOUNTABILITIES

Provide proactive, high-touch desk-side and remote support to traders, sales professionals, executives, research teams, and investment-banking users, prioritizing issues that may affect trading activity, client service, regulatory obligations, or business continuity.
Monitor and triage requests received through ServiceNow, the Trade Floor support mailbox, telephone support line, Teams, and direct walk-ups; maintain accurate ticket notes, ownership, priority, client communications, and closure details.
Diagnose Windows, hardware, software, network, authentication, performance, printing, audio, video, and peripheral issues using structured troubleshooting and root-cause analysis.
Support trading workstations, laptops, docks, Bloomberg keyboards, multi-monitor configurations, webcams, headsets, trading turrets, desk phones, televisions, market-information displays, network printers, and other specialized front-office equipment.
Provide first-line support for Bloomberg, Microsoft 365, web-based and locally installed trading applications, market-data tools, collaboration applications, browser-based platforms, and approved front-office utilities.
Build, image, configure, deploy, refresh, upgrade, and decommission Windows 11 desktops and laptops; complete BIOS, firmware, driver, Microsoft 365, security, and application updates and validate business readiness before handoff.
Complete workstation moves, adds, and changes, including pre-market setup, cabling, network connectivity, monitor layouts, peripheral reconnection, post-move testing, and asset-record updates.
Support user onboarding, transfers, departures, access requests, Active Directory groups, account lockouts, Windows Hello for Business, BitLocker, multifactor authentication, application entitlements, and approval workflows.
Troubleshoot wired and wireless connectivity, VPN, Citrix and virtual desktop sessions, Remote Access Points, remote desktop, home-office connectivity, and related authentication issues.
Support corporate mobile phones and approved BYOD devices, including enrolment, Intune compliance, Outlook, Teams, BlackBerry Work, contact synchronization, authentication, and device replacement or activation.
Coordinate incidents and service restoration with Desktop Engineering, Network, Voice, Market Data, Information Security, Application Support, Identity and Access Management, Premises, vendors, and other resolver teams; remain accountable until resolution.
Respond to major incidents, outages, and Trade Floor events; collect diagnostics, communicate status, identify workarounds, support war rooms, and verify stability after recovery.
Maintain accurate assets, inventory, deployment, refresh, software, and ticket records; manage spare equipment and follow secure return, disposal, and chain-of-custody procedures.
Perform daily floor walks and proactive health checks of critical workstations, turrets, displays, printers, and shared technology before and during market hours.
Create or update knowledge articles, checklists, build notes, support procedures, and known-error documentation; share recurring issues and improvement opportunities with the team.
Participate in early and late shift coverage between 6:30 a.m. and 6:00 p.m. Eastern Time, rotating on-call support, business-continuity testing, and occasional evening or weekend change activity.

EXPERIENCE & EDUCATION

Three to five years of enterprise desktop support experience, preferably supporting a Trade Floor, capital markets, financial services, or other business-critical environment.
Demonstrated ability to troubleshoot independently under pressure, manage competing priorities, communicate clearly with senior and time-sensitive clients, and maintain ownership through resolution.
Strong understanding of incident, request, change, problem, knowledge, asset, and configuration-management practices; ITIL Foundation knowledge is preferred.
Working knowledge of endpoint security, least privilege, data protection, acceptable-use requirements, phishing awareness, and secure handling of devices and client information.
Strong documentation, customer service, teamwork, time management, and escalation skills.
Ability to work onsite, provide flexible shift coverage between 6:30 a.m. and 5:30 p.m. Eastern Time, participate in rotating after-hours support, and perform occasional evening or weekend work.
Ability to safely move, install, connect, and test desktop equipment, monitors, printers, and related peripherals.

Technical Skills and Applications:

Operating systems and endpoints: Windows 11 Enterprise, Windows profiles, registry, Event Viewer, Device Manager, services, Task Manager, Group Policy, PowerShell and command-line diagnostics, BIOS or UEFI, firmware, drivers, BitLocker, Windows Hello for Business, and Dell Command Update.
Productivity and collaboration: Microsoft 365 Apps, Outlook, Excel, Word, PowerPoint, OneNote, Teams, OneDrive, SharePoint, Edge, Chrome, Adobe Acrobat, Microsoft Copilot, email profiles, shared mailboxes, add-ins, macros, file synchronization, and Office repair or reinstall procedures.
Trade Floor and market data technology: Bloomberg Terminal, Bloomberg keyboards and related peripherals, trading turrets, market-data displays, locally installed and browser-based trading applications, multi-screen trading desktops, and awareness of latency-sensitive front-office workflows. Experience with other approved market data or trading platforms is an asset.
Device management and deployment: Microsoft Configuration Manager or SCCM, software distribution, operating-system deployment and task sequences, imaging, application packaging, patching, Intune, endpoint compliance, Azure or Entra concepts, Active Directory, group membership, and asset-management processes.
Remote access and virtualization: Citrix, virtual desktop infrastructure, VPN, Remote Desktop, Remote Access Points, remote-support tools, session troubleshooting, profile issues, and home-office connectivity.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Provide high-touch, time-sensitive technical support for trading floor environments, including desk-side and remote troubleshooting of hardware, software, and market data applications. Manage incident resolution, workstation deployment, and coordinate with internal technology teams to ensure business continuity.

Requirements

Requires three to five years of enterprise desktop support experience, preferably within a financial services or trading environment. Candidates must possess strong troubleshooting skills, proficiency in Windows 11 and Microsoft 365, and the ability to work flexible shifts in an on-site capacity.

Skills

Windows 11
Microsoft 365
Desktop support
Hardware troubleshooting
Network connectivity
ServiceNow
Bloomberg terminal
Trading support
Active Directory
Citrix
VPN
SCCM
Intune
Root-cause analysis
Incident management
Technical documentation

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Windows 11
Microsoft 365
Bloomberg Terminal
ServiceNow
Trading Floor
Desktop Support
Active Directory
Citrix
VPN
SCCM
Intune
Hardware
Networking
ITIL
Trading Turrets
Market Data
BitLocker
Windows Hello
PowerShell
BIOS
Firmware
Incident Management
Root-cause Analysis
Financial Services
Capital Markets
Endpoint Security
Virtual Desktop Infrastructure
Remote Access
Asset Management
Technical Support

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