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Added 1 day ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Project Management, provides project management services to support the delivery of routine to moderately complex infrastructure and environmental projects. The…
Added 1 day ago
M
Cloud & AI Sales Specialist - Federal Government
Microsoft
Ottawa, ON
- Full-time
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in The…
Added 1 day ago
V
Senior Engineer, Geomechanics
Vale
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
With industry-leading reserves of copper and nickel in Canada, Brazil, and Indonesia, and state-of-the-art infrastructure in the U.K., Canada, and Japan, VBM delivers a secure and…
Added 1 day ago
T
Senior Information Security Specialist - AI BISO
TD
Ottawa, ON · Toronto, ON
- Full-time
Lead risk and control design assessments across AI applications, models, agents, third parties, infrastructure and supporting platforms, including vulnerability and control procedure…
Added 2 days ago
DC
Project Manager, Contracts
Defence Construction Canada
Kingston, ON
- Contract
The Project Manager, Contracts (internally known as Technical Specialist, Project Management), provides project management services to support the delivery of routine to moderately complex…
Added 2 days ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Project Management, provides program and project management services to support the delivery of infrastructure and environmental projects. The incumbent acts as a…
Added 2 days ago
T
Audit Manager II, Non-Financial Risk (1226)
TD
Toronto, ON
- Full-time
Maintain a culture of risk management and control, supported by effective processes and sound infrastructure in alignment with risk appetite
Added 2 days ago
T
Audit Manager II, Models Audit
TD
Toronto, ON
- Full-time
Added 2 days ago
ZI
Systems Administrator
ZenaTech Inc.
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
Design, deploy, and maintain server infrastructure, including physical, virtual, and cloud-based environments
Added 2 days ago
CI
Systems Engineer ( Data Center)
Calian in Space & Technology
Ottawa, ON
- Full-time
We are looking for a Systems Engineer (Data Center) who will use their expertise in enterprise infrastructure and data center technologies to help solve complex business challenges. In this…
Added 2 days ago
WI
Workplace VDI Specialist
WSP in Canada
Vancouver, BC
- Full-time
Help shape the end-user virtual desktop experience that enables WSP people to work effectively across Canada and around the world. As the regional technical authority for Workplace VDI, you…
Added 2 days ago
WI
Workplace VDI Specialist
WSP in Canada
Toronto, ON
- Full-time
Help shape the end-user virtual desktop experience that enables WSP people to work effectively across Canada and around the world. As the regional technical authority for Workplace VDI, you…
Added 2 days ago
WI
Workplace VDI Specialist
WSP in Canada
Montreal, QC
- Full-time
Help shape the end-user virtual desktop experience that enables WSP people to work effectively across Canada and around the world. As the regional technical authority for Workplace VDI, you…
Added 2 days ago
WI
Workplace VDI Specialist
WSP in Canada
Calgary, AB
- Full-time
Help shape the end-user virtual desktop experience that enables WSP people to work effectively across Canada and around the world. As the regional technical authority for Workplace VDI, you…
Added 2 days ago
Managed Services - Service Desk Administrator 1
Convergence Networks
Ottawa, ON
…and a variety of backup solutions, routers, firewalls, and virtual/cloud-based…
Added 3 days ago
W
Workplace VDI Specialist
WSP
Montreal, QC
- Full-time
Help shape the end-user virtual desktop experience that enables WSP people to work effectively across Canada and around the world. As the regional technical authority for Workplace VDI, you…
Added 3 days ago
Events Specialist
Versaterm
Ottawa, ON
The Events Specialist plays a key role in planning and executing a variety of live and virtual events, including industry conferences, workshops, symposiums, and internal meetings. This…
Added 3 days ago
T
SENIOR IT SUPPORT ANALYST-2
TD
Toronto, ON
- Full-time
As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that…
Added 3 days ago
PI
Technology Specialist II, Support and Infrastructure Operations
Perimeter Institute
Waterloo, ON
- $66,200 to $71,000 CAD / year
- Full-time
Build the technology that powers discovery. Perimeter Institute is hiring a Technology Specialist II, Support and Infrastructure Operations to deliver secure, reliable, and innovative…
Added 3 days ago
SP
Senior IT Operations Specialist
Sifton Properties Limited
London, ON
- Full-time
The Senior IT Operations Specialist is responsible for the reliability, security, performance, and ongoing administration of the organization’s technology environment.
Added 3 days ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Project Management, provides program and project management services to support the delivery of infrastructure and environmental projects. The incumbent acts as a…
Added 3 days ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Project Management, provides project management services to support the delivery of routine to moderately complex infrastructure and environmental projects. The…
Added 3 days ago
M
Workday Platform Integration Specialist
McKesson
Mississauga, ON
- Full-time
We are seeking an experienced Workday Platform Integration Specialist to design, develop, maintain, and support integrations across the Workday ecosystem and connected enterprise…
Added 4 days ago
T
IT Ops Specialist – Kubernetes/GCP
TD
Toronto, ON
- Full-time
…Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS), etc. Other certifications related to GCP platform are beneficial, along with Certified Terraform…
Added 4 days ago
I
Secure System Platform Engineer
IBM
Ottawa, ON
- $129,200 to $167,200 CAD / year
- Full-time
Provision and operate the security infrastructure: networks and firewalls, identity, secrets and certificates, hardening and vulnerability management.

SENIOR IT SUPPORT ANALYST-2

Toronto, ON, Canada

$81,600 - $115,200 CAD · Full-time

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Job details

Pay: $81,600 - $115,200 CAD
Job type: Full-time
Apply by: Oct 28, 2026
Experience: 1) 5+ year experience in IP Telephony and Contact Center Support environments.
Posting language: English
Posted: Oct 22, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description

As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that requires in-depth knowledge of contact center technology and Amazon Connect specific features.

Department Overview

The Contact Center Infrastructure group (CCI) is the service department responsible for providing frontline support, monitoring and solutions to TD’s North American Contacts Centers. The multilevel specialized team is virtually centralized and supports all levels of incident management (7/24). The primary focus of the team is system performance, monitoring, migration, support, emerging technology assessment and solution design.

Main Responsibilities

The IT Analyst is an expert responsible for providing a senior (level 3) support role to TD Bank’s Contact Center environments for highly complex incident and problem management. The role requires expert knowledge of the Cisco UCCE and VOIP. He will collaborate closely with CCI’s Engineering and Delivery groups and also be the intake for all new operations and support request for the group.. The role asks for strong thought leadership and expert technical skills. The role serves as (level 3) operational support in troubleshooting and provisioning of solutions.

Qualifications

You should have excellent knowledge of the following various components, and be proficient with the Cisco development environments:

5+ year experience in IP Telephony and Contact Center Support environments.

§ Cisco Unified Communications Manager (Call Manager)

§ Cisco Unity Connection

§ Cisco Unified Intelligent Contact Management Enterprise (ICM)

§ Cisco Unified Customer Voice Portal (CVP)

§ Operation Manager (OM)

§ Provisioning Manager (PM)

§ NICE Resource Optimization – Total View

§ Verint – Ultra Call Recording tool

§ VIM – Reporting and Real time Display (Exony)

§ Script Editor

§ Call Studio

§ CUSP, CUBE, VXML gateways

Protocols

§ SIP (VoIP)

§ Q.931 (ISDN)

§ TCP/UDP

§ RTP

Third and last level of support to diagnose and resolve incidents/problems with hardware and software.
Support engineering/delivery teams with infrastructure changes/major updates, including quarterly maintenance windows or any changes to the infrastructure (Production).
Coding experience in Power Shell, Python, REST api
Define/Update Operations & Support Processes.
Onboard any new request/infrastructure to support.
Lead all tooling discussions and maintain tool platform.
Owns Support Escalation Processes to external vendors of
DRP Plan, Patching Process, etc…
Identification and escalation of situations requiring urgent attention.
Demonstration of sound reasoning and use of methodical processes in problem solving.
Application of creativity/initiative in the generation of alternative solutions to incidents.
Approachable and works productively and collaboratively with others.
Highly organized and able to multi task in a fast paced, dynamic environment.
Appropriately escalates issues and decisions to others when needed.
Strong communication skills, both verbal and written are essential in order to interact with support groups (French and English).
Strong team player and self-motivate.
Ability to work on call rotation.
undefined Job requirements§ Computer Science degree in an appropriate discipline (an asset)§ Minimum of five (5) years of relevant experience§ Technical solution integrator profile§ Cisco CCVP or CCIE certification preferred
Please review this opportunity with your Manager and submit the Internal Application Form along with your resume to Julie Couture, Team Leader. In addition to the internal posting a parallel search will be conducted in the external marketplace. This position qualifies for the Referral Bonus Program.See Referral Policy for more details and Cash in Now! At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential. TD is committed to providing accommodations. Please let us know if you require an accommodation – we will work with you to meet your needs.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.

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More about this job

Responsibilities

Provide expert-level (level 3) technical support for contact center environments, specifically focusing on Amazon Connect and Cisco UCCE. Collaborate with engineering and delivery teams to manage system performance, incident resolution, and infrastructure updates.

Requirements

Requires a minimum of five years of experience in IP Telephony and contact center support environments. Proficiency in Cisco technologies and scripting languages like Python or PowerShell is essential, with relevant certifications preferred.

Skills

Amazon Connect
Cisco UCCE
VoIP
IP Telephony
Cisco Unified Communications Manager
Cisco Unity Connection
Cisco Unified Customer Voice Portal
PowerShell
Python
REST API
Incident management
Problem management
System monitoring
Technical support
Infrastructure support

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Hiring contact

Julie Couture

Keywords

Amazon Connect
Cisco UCCE
VoIP
IP Telephony
Call Manager
Cisco Unity Connection
ICM
CVP
NICE Resource Optimization
Verint
Exony
SIP
TCP/UDP
RTP
PowerShell
Python
REST API
Incident Management
Problem Management
Infrastructure
CCVP
CCIE
Contact Center
Technical Support
System Monitoring
Provisioning
DRP
Patching
Banking
Financial Services

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