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Added 59 mins ago
FL
Assistant Gérant / Assistant Manager
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Quebec, QC
- Full-time
…commencer à mener l’équipe avec tous les aspects de l’expérience client, y compris : l’exploitation du magasin, la formation, la gestion des employés, le merchandising visuel, et la…
Added 59 mins ago
FL
Assistant Gérant / Assistant Manager
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- Full-time
…commencer à mener l’équipe avec tous les aspects de l’expérience client, y compris : l’exploitation du magasin, la formation, la gestion des employés, le merchandising visuel, et la…
Added 59 mins ago
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Senior Manager - ETAM - Technology Standards and Product Catalogue

Toronto, ON, Canada

$115,600 - $163,200 CAD · Full-time

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Job details

Pay: $115,600 - $163,200 CAD
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Technology Solutions

Pay Details

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

KEY ACCOUNTABILITIES

Build the capability

Establish TRM and TPM including taxonomy, technology categories, standards statuses (approved, contained, retiring, prohibited) and lifecycle data for software and hardware models
Implement the TRM Operating Model, aligning with Enterprise Architecture for New Technology Assessment and Introduction (NTA/NTI) processes and materiality.
Define data ownership, attestation cycles and quality rules for the product catalogue
Partner with platform owners on configuration, content feeds (SAM and HAM content, vendor lifecycle dates) and the capability roadmap

Governance and adherence

Own the technology standards governance forum and decision rights for introducing, containing and retiring technologies
Define and monitor adherence: non-standard usage, end-of-life and end-of-support exposure, exceptions and remediation plans
Run the exception and risk acceptance process, with clear escalation to executive governance forums
Ensure TRM and TPM controls align to the TALM Standard and support regulatory and audit expectations, including OSFI, OCC and Fed Reserve.

Alignment across ETAM

Align TRM/TPM and work with other ETAM Senior managers who own APM, the Application Book of Record, CMDB and CSDM, Hardware and Software and asset management, and the Asset Class Enablement function
Work with Architecture on standards and target-state direction, while CSDM design remains with the Application Book of Record function
Consume KPIs from the Tech Reference Data team and turn them into action with technology owners
Support TRM and TPM as an input to the enterprise AI inventory

Lead the team

Hire, develop and lead a team of analysts and specialists
Build procedures, RACI, training and communications that drive adoption across the enterprise

Required

EXPERIENCE & EDUCATION

10+ years in IT asset management, enterprise architecture or technology governance, with 5+ years leading teams
Hands-on depth in ServiceNow TPM, TRM and APM, and working knowledge of SAM Pro, HAM Pro, CMDB and CSDM
Proven record standing up a governance framework or new platform capability from scratch
Experience with technology lifecycle management, standards and exceptions in a regulated environment
Strong influence skills with senior technology leaders, and the ability to drive adherence without direct authority

Preferred

ServiceNow certifications (CIS-APM, CIS-SAM, CIS-HAM, CSA)
Financial services experience with OSFI, internal audit or second line of defense
Familiarity with ITIL, TOGAF or IT4IT

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet

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More about this job

Responsibilities

Establish and govern the technology standards and product catalogue capabilities, including lifecycle data, operating models, decision rights, adherence monitoring, and risk and exception processes. Lead a team and collaborate across enterprise technology functions to drive adoption, regulatory alignment, and actionable improvements to technology standards.

Requirements

Requires 10+ years of experience in IT asset management, enterprise architecture, or technology governance, including at least five years leading teams, with hands-on ServiceNow TPM, TRM, and APM experience. Candidates should have experience establishing governance frameworks and managing technology lifecycles in regulated environments; ServiceNow certifications and financial services experience are preferred.

Skills

Technology Reference Model (TRM)
Technology Product Model (TPM)
ServiceNow
Technology Governance
Enterprise Architecture
IT Asset Management
Software Asset Management
Hardware Asset Management
Common Service Data Model (CSDM)
Risk And Exception Management
Regulatory Compliance
Team Leadership
Stakeholder Management
Data Quality And Governance

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Technology Reference Model (TRM)
Technology Product Model (TPM)
ServiceNow
Hardware Asset Management (HAM Pro)
Common Service Data Model (CSDM)
Enterprise Architecture
Technology Standards
Technology Governance
New Technology Assessment And Introduction (NTA/NTI)
Technology Product Catalogue
Asset Management
Technology Risk Management
OSFI
OCC
Federal Reserve
ITIL
TOGAF
IT4IT
CIS-APM
CIS-SAM
CIS-HAM
ServiceNow Certified System Administrator (CSA)
Artificial Intelligence Inventory
Regulatory Compliance
Data Ownership
Risk Acceptance

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