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Manager, Enterprise Service Desk (Tier 1)
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- Full-time
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Senior Manager, KYC Technology and Capabilities Enablement (5579)

Toronto, ON, Canada

$115,600 - $163,200 CAD · Full-time

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Job details

Pay: $115,600 - $163,200 CAD
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Financial Crime Risk Management

Pay Details:

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD is seeking a strategic and execution-oriented leader to advance technology enablement across the KYC program within FCRM. The Senior Manager, KYC Technology Enablement will define and articulate a compelling future state vision for KYC, connect Canadian priorities with enterprise and global direction where applicable, and serve as the principal conduit between KYC stakeholders and technology partners.

This role will create structure around how technology needs are identified, defined, prioritized and delivered. The successful candidate will bring together policy, risk, operations, data, technology and business perspectives, translating complex regulatory and functional needs into an integrated roadmap and clear delivery requirements.

What you do

Future-state strategy and roadmap. Develop and maintain the KYC technology enablement vision and multi-year roadmap, linking business outcomes, regulatory obligations, process modernization, data needs and enterprise architecture direction.
Enterprise and global alignment. Represent Canadian KYC priorities in enterprise and global forums, identify common capabilities and local requirements, and help reduce duplication through reusable and scalable solutions.
Single front door for KYC technology demand. Establish a consistent intake and triage approach for technology-related ideas, issues and requirements across KYC, with transparent ownership, prioritization and status.
Requirements leadership. Lead discovery and requirements gathering across KYC. Translate business, regulatory and risk needs into clear problem statements, functional and non-functional requirements, user stories, process flows and acceptance criteria.
Portfolio prioritization. Maintain an integrated view of KYC technology demand, dependencies, constraints and delivery risks. Facilitate evidence-based prioritization aligned to regulatory commitments, risk reduction, customer experience and productivity.
End-to-end delivery partnership. Partner with Technology, Product, Data, Architecture, Cybersecurity, Privacy, Operations, Change Management and control functions through solution design, planning, testing, implementation and post-launch stabilization.
Governance and decision support. Prepare concise materials that frame options, trade-offs, decisions, risks and escalations for KYC leadership and governance forums.
Benefits and adoption. Define outcome measures and support realization of benefits, including improved risk coverage, control effectiveness, cycle time, data quality, productivity, colleague experience and customer experience.
Innovation with control. Assess practical opportunities to apply automation, advanced analytics and AI to KYC, ensuring appropriate engagement of governance, model risk, privacy, security and control partners.
Team and capability leadership. Build strong business analysis and technology enablement capability, coach team members, promote common standards and foster an accountable, collaborative delivery culture.

What you bring

Progressive experience leading complex technology enablement, business architecture, product, transformation or business analysis portfolios in financial services or another regulated environment.
Strong knowledge of KYC, AML, financial crime risk management, customer onboarding, due diligence, data and control environments.
Demonstrated ability to create a target-state vision and convert it into a pragmatic, sequenced roadmap.
Expertise in requirements elicitation, process mapping, user stories, acceptance criteria, backlog management, testing and implementation readiness.
Ability to influence across senior business, risk and technology stakeholders without relying on direct authority.
Executive communication skills, including the ability to simplify complexity, frame decisions and develop clear written and presentation materials.
Sound judgement in balancing regulatory, risk, customer, colleague, delivery and cost considerations.
Experience working across jurisdictions, global programs or federated operating models is an asset.
Experience with automation, AI, analytics, workflow platforms, KYC utilities or large-scale financial crime technology is an asset.
Post-secondary degree or equivalent practical experience. Relevant business analysis, product, agile, project, risk or technology credentials are assets.

Who you are as a leader

Enterprise-minded and able to connect strategy with execution.
Curious, structured and comfortable challenging the status quo constructively.
A translator who can bridge KYC, technology, data and operations.
Decisive and transparent about priorities, trade-offs and accountabilities.
Committed to developing talent, empowering others and creating clarity.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Senior Manager will define the future-state vision and multi-year roadmap for KYC technology enablement while serving as the primary liaison between business stakeholders and technology partners. They are responsible for establishing intake processes, prioritizing technology demand, and ensuring the successful delivery of integrated solutions across the organization.

Requirements

Candidates must possess progressive experience in technology enablement, business architecture, or transformation within a regulated financial services environment. Strong expertise in KYC, AML, and financial crime risk management, along with the ability to translate complex regulatory needs into actionable requirements, is essential.

Skills

KYC
AML
Financial crime risk management
Business architecture
Technology enablement
Requirements gathering
Process mapping
Backlog management
Stakeholder management
Strategic planning
Data analysis
Regulatory compliance
Risk management
Project management
Agile methodology
Automation

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

KYC
AML
Financial Crime Risk Management
Technology Enablement
Business Architecture
Roadmap
Regulatory Obligations
Data Quality
Process Modernization
Enterprise Architecture
Requirements Gathering
User Stories
Backlog Management
Stakeholder Management
Automation
Artificial Intelligence
Analytics
Workflow Platforms
Governance
Risk Reduction
Customer Experience
Productivity
Financial Services
Agile
Project Management
Control Environments
Due Diligence
Customer Onboarding
Strategic Leadership
Change Management

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