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Added 7 mins ago
C
Mobile Mortgage Advisor (Commission Only) - Regina and Rural Saskatchewan
CIBC
Regina, SK
- Full-time
…clients achieve their home ownership dreams. As a Mobile Mortgage Advisor, you’ll have the flexibility to meet with your clients where and when it’s convenient for them. You’ll make lasting…
Added 7 mins ago
AG
Account Manager, Client Engagement & Adoption
Altus Group
Toronto, ON
- Full-time
Ownership and influence. You will take ownership of a portfolio of established client relationships, becoming a trusted advisor who helps clients realize value, strengthen adoption, and…
Added 7 mins ago
YI
Account Manager (Client Success & Growth)
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client…
Added 7 mins ago
YI
Client Success Manager - Bilingual (French & English)
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
YuJa Inc. is looking for a proactive, results-driven Bilingual Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success,…
Added 7 mins ago
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Senior Account Manager
Worldhire
Toronto, ON · Greater Toronto Area, Canada
- $275,000 to $325,000 CAD / year
- Full-time
…combines safeguarding existing multi-million-dollar software and services engagements with driving aggressive wallet-share expansion through high-value platform upselling, cross-selling,…
Added 22 mins ago
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Part Time Client Advisor
RBC
Duncan, BC
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 37 mins ago
NB
Banking Advisor Mutual Fund Representative
National Bank of Canada
Longueuil, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 37 mins ago
NC
Client Executive, Personal Insurance
NFP Corp
Hamilton, ON · Kitchener, ON · Sudbury, ON · Timmins, ON · Windsor, ON
- Full-time
We’re growing our Personal Lines sales team in Ontario. We are looking for a Client Executive to leverage their industry knowledge and provide a best-in-class client experience through…
Added 37 mins ago
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Performance Engineering Lead
TD
Mississauga, ON · Toronto, ON
- Full-time
Promote and apply best practices for performance testing of scalable and reliable services across engineering
Added 52 mins ago
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Client Advisor
Royal Bank of Canada
Carlyle, SK
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 52 mins ago
RB
Part Time Client Advisor
Royal Bank of Canada
Cowichan 1, BC · DUNCAN, British Columbia
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 52 mins ago
RB
Insurance Advisor Life, Health & Wealth
Royal Bank of Canada
Winnipeg, MB
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 52 mins ago
RB
Insurance Advisor Life, Health & Wealth
Royal Bank of Canada
Barrie, ON · Markham, ON · Mississauga, ON · Oshawa, ON · Toronto, ON · Vaughan, ON · ON · BRAMPTON, Ontario
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 1 hour ago
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Delivery Lead
Soho Square Solutions
Toronto, ON
- Contract
Advisor technology, client onboarding, or portfolio management systems
Added 1 hour ago
NC
Principal Consultant
NMG Consulting
Toronto, ON
- Full-time
…leading role in identifying opportunities in NMG’s Canadian client network, developing those opportunities into strategic consulting engagements, and strengthening NMG’s position as a…
Added 1 hour ago
RU
ServiceNow Architect
RSM US LLP
Toronto, ON
- Full-time
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize…
Added 1 hour ago
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Product Owner - Product management
Desjardins
Montréal-Ouest, QC
- Full-time
As Product Owner - Product management, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of…
Added 1 hour ago
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Client Advisor
RBC
Carlyle, SK
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
R
Insurance Advisor Life, Health & Wealth
RBC
Saskatoon, SK
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 1 hour ago
R
Client Advisor
RBC
Kerrobert, SK
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
Senior Manager- Forensics- Assurance
EY
Toronto, ON
Deliver quality and value-added service on engagements, manage the delivery of services to clients (oversee client files from the planning to the closing stage) and ensure consistent high…
Added 1 hour ago
Manager- Forensics- Assurance
EY
Toronto, ON
Deliver quality and value-added service on engagements, manage the delivery of services to clients (oversee client files from the planning to the closing stage) and ensure consistent high…
Added 1 hour ago
MS
Client Success Manager, Associate (Canadian Public)
Morgan Stanley
Calgary, AB
- Full-time
Interface with client contacts, financial advisor team, service center, and internal operations
Added 2 hours ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The work involves gathering and analyzing information from various sources, including client and Advisor file documentation, account and transaction records, reports, audit procedures,…
Added 2 hours ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
Quebec, QC
- Full-time
The work involves gathering and analyzing information from various sources, including client and Advisor file documentation, account and transaction records, reports, audit procedures,…

Senior Manager, Operational Resiliency Advisor

Toronto, ON, Canada

$115,200 - $163,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance. · Full-time

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Job details

Pay: $115,200 - $163,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$115,200 - $163,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

Resilience Management is an enterprise-level team within the Protect Platform, Global Technology and Solutions (GTS) pillar for the TD Bank Group, providing first line of defense and protection coverage for TD customers, shareholders, and employees. The Resilience Management team leads TD Disaster Recovery, Availability, Operational Resilience and Business Continuity first line of defense requirements, governance and oversight.

Job Details - What You’ll Do:

Reporting directly to the Vice President, Resilience Management within Protect Platform, the Operational Resilience Advisor will act as the key voice of the resilience program while providing value-added support to effectively and efficiently support, measure, manage, and report on the state of resilience health for an assigned portfolio.

The ideal candidate will demonstrate an operational resilience depth of knowledge while being able to communicate quantitative/qualitative resilience information, program updates, and key insights in a clear and compelling way (verbal presentation, executive summaries, storyboarding with risk metrics) for diverse audiences from executive business leadership to governance and control teams.

The role collaborates with multiple stakeholders including aligned portfolio executives, partners, governance and control teams (1B) and enterprise risk and control functions (2LOD).

As a valued member of our Resilience Management, you will:

Interact on a weekly and monthly basis with your assigned portfolio, providing insights while providing quality, portfolio aligned assurance oversight and guidance to executive management, governance and control teams. This includes providing visibility into key and more granular performance metrics, program timelines, requirements, emerging trends within Business Continuity and Operational Resilience, and areas requiring management attention.
Lead required operational resiliency activities required under the program for the assigned portfolio, from operational resiliency testing to facilitating observation management resulting from a test with the assigned portfolio.

Where You'll Work:

After completing requisite onboarding, training and cross-training sessions, our current business model policy is "Office Focused", currently defined as "Real estate not ready (2 days in office per week)." Resilience Management currently has in-office real estate footprints in Toronto and Mount Laurel. Whether working in-office or remotely offsite (which will require a secure, private workspace with a stable internet connection), you will be expected to collaborate with team members and business partners or work independently to fulfill the job responsibilities as well as participate in team events and experiences. The hiring manager will provide more information about how this works for the team.

Job Requirements – What You Need to Succeed:

Required:

University/College education, with focus on Business Management, Finance, Commerce, Business, Statistics and Mathematics (having already obtained or working towards a professional designation/certification). 10+ years of experience operating in one of the business portfolios (Canadian Personal Bank, Canadian Commercial Bank, US Banking, TDS, Wealth Management) or in a Governance/Control/1B function/2LOD supporting/operating in the business portfolio.
Deep understanding of regulatory requirements related to resiliency (e.g., OSFI E-21), process and control methodologies, risk assessments and scenario testing.
Strong working knowledge of Microsoft 365 (i.e., Excel, PowerPoint, Word, Teams, Co-Pilot). Results-focused individual with an ability to influence decisions using data, leveraging business interpretation and analysis skills.
Strong analytically-anchored thinker – proven ability to understand and proactively identify key risks and issues, demonstrates strong critical reasoning, pro-actively recommends proposals and solutions, challenges whether status quo/calculated results are rational or require additional justification.
Skilled oral and written communicator, comfortable presenting with demonstrated ability to digest complex information and summarize it in a clear, concise fashion (for executive-level consumption).

Preferred:

Prior experience working in or supporting Resilience Management functions (BCM, Operational Resiliency, Crisis, 1B, 2LOD).
Energetic, enthusiastic, pro-active self-starter – willing to “roll up the sleeves” to deliver results in the short-term while building for the long-term; agile, adaptable, “can-do” attitude, high degree of responsiveness and initiative.
Robust organizational skills with the ability to work in a challenging environment and manage multiple deadlines and priorities, with a proven record of executing with excellence and making an impact.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Operational Resilience Advisor acts as the key voice for the resilience program, providing assurance oversight and guidance to assigned business portfolios. They are responsible for leading operational resiliency activities, including testing and observation management, while reporting performance metrics to executive leadership.

Requirements

Candidates must have 10+ years of experience in business portfolios or governance/control functions with a deep understanding of resiliency regulations like OSFI E-21. A university or college education in a relevant field is required, along with strong analytical, communication, and Microsoft 365 skills.

Skills

Operational resilience
Disaster recovery
Business continuity
Risk assessment
Scenario testing
Governance
Regulatory compliance
Data analysis
Executive communication
Stakeholder management
Microsoft 365
Strategic planning
Critical reasoning
Performance metrics
Process methodology

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Operational Resilience
Disaster Recovery
Business Continuity
OSFI E-21
Risk Management
Governance
Control Methodologies
Scenario Testing
Microsoft 365
Excel
PowerPoint
Data Analysis
Financial Services
Banking
Portfolio Management
Compliance
Executive Reporting
Strategic Planning
Performance Metrics
Stakeholder Engagement

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