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Added 13 mins ago
WS
Provider Relationship Manager (Contract Manager)
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Toronto, ON
- Full-time
Like WCG, you believe in the power of work to transform lives. As a Provider Relationship Manager, you’ll be responsible for building effective relationships and supporting your portfolio…
Added 13 mins ago
NA
ACCOUNT MANAGER
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- Full-time
Onyx-Fire Protection Services Inc. is the fastest growing full-service fire protection company. Currently, we are seeking an Account Manager to support our growing client base!
Added 13 mins ago
CO
Coordinator, Customer Experience
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Brampton, ON
- Full-time
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Added 28 mins ago
EF
Part-Time Retail Sales Representative for General Mills/Blue Buffalo - Mississauga
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- Part-time
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Added 59 mins ago
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Added 1 hour ago
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- Full-time
Job Status and Duration: Full Time (FT), Regular (R)
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Added 5 hours ago
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Added 5 hours ago
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Service existing accounts and ensure effective and continuous customer communication/ interaction

Senior Operations Analyst

Burlington, ON, Canada

81 600 $/$81,600 - 115 200 $/$115,200 CAD · Full-time

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Job details

Pay: 81 600 $/$81,600 - 115 200 $/$115,200 CAD
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 7+ year relevant experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Work Location:

Burlington, Ontario, Canada

Hours

35

Line Of Business

Personal & Commercial Banking

Pay Details

81 600 $/$81,600 - 115 200 $/$115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Job Description Summary

This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs. The role will execute on critical projects and strategic special initiatives within a defined functional area that support the TDEF Business and Operations. This may require broader cross-functional partnership with various stakeholders within TD Equipment Finance and the Business Bank. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting, to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

Customer

Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the function
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery, this would include Operations Manuals/ Playbooks and SOPs
Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives
Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies
Develop and execute on a QA strategy for all segments of TDEF business operations including funding & portfolio services.
Develop SME within TDEF business including TDEF book of record and process.

Shareholder

Prioritize and manage own workload to meet SLA requirements for service and productivity
Adhere to enterprise frameworks or methodologies that relate to activities for our business area
Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest
Provide thought leadership and/ or industry knowledge by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
Keep others informed and up-to-date about the status/progress of projects and / or all relevant or useful information related to day- to-day activities
Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for the function and the bank, both internally and/or externally

Breadth & Depth

Expert knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area and as applicable across the function
Executes on more complex and/or non-standard processes and requests of high complexity and risk/financial impact
Researches and investigates a range of operational/ reporting / process issues
Recommends and implements solutions within own area of responsibility
Represents the group as the lead or subject matter expert on project initiatives and/or at meetings across the organization
Provides training / guidance to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions or ad-hoc non-routine requests
Ability to support multiple functions within the broader businesses

Experience And/or Education

Undergraduate degree/ college diploma preferred and/or
7+ year relevant experience

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet

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More about this job

Responsibilities

Analyze and improve operational processes, policies, products, and services using analytics and reporting, while supporting strategic projects and cross-functional initiatives. Develop operational documentation and quality assurance strategies, coordinate stakeholders, manage risks and service levels, and provide subject matter expertise and guidance to colleagues.

Requirements

An undergraduate degree or college diploma is preferred, or at least seven years of relevant experience. The role calls for expert knowledge of operational processes and transaction lifecycles, strong analytical and process-improvement capabilities, and the ability to lead initiatives and work across multiple functions.

Skills

Operations Analysis
Process Analysis
Project Management
Data Analytics
Reporting
Quality Assurance
Process Improvement
Risk Management
Stakeholder Management
Policy Implementation
Operational Support
Subject Matter Expertise
Communication
Training And Guidance
Regulatory Compliance
Workflow Development

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

TD Equipment Finance
Personal And Commercial Banking
Operations
Process Analysis
Operational Processes
Transaction Lifecycle
Operations Manuals
Playbooks
Standard Operating Procedures
Analytics
Reporting
Quality Assurance
Funding
Portfolio Services
Business Process Improvement
Operational Efficiency
Project Initiatives
Cross-Functional Collaboration
Stakeholder Management
Service-Level Agreements
Risk Management
Regulatory Requirements
Policy Implementation
Workflow Development
Product Support
Continuous Improvement
Subject Matter Expertise
Training
Business Operations

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