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Added 17 mins ago
TC
Senior Vice President, Operating Model, Product & Client Solutions
The Citco Group Limited
Toronto, ON
- Full-time
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology…
Added 32 mins ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Remote, Canada
- Remote
Le ou la Gestionnaire senior·e de la réussite client agit à titre de conseiller·ère de confiance et de responsable commercial·e pour un portefeuille de comptes stratégiques chez Power…
Added 1 hour ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Montreal, QC
- Full-time
Le ou la Gestionnaire senior·e de la réussite client agit à titre de conseiller·ère de confiance et de responsable commercial·e pour un portefeuille de comptes stratégiques chez Power…
Added 1 hour ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
You are part of a team of 15 colleagues in the Client Data Valuation sector and report to the Senior Manager – Analytics. Our team stands out for its expertise in predictive modelling of…
Added 1 hour ago
NB
Senior Account Manager, Commercial Banking
National Bank of Canada
Coquitlam, BC
- Full-time
A career as a Senior Account Manager, Commercial Banking at National Bank means being responsible for growing the portfolio of business clients assigned to you. Your complex and varied…
Added 1 hour ago
NB
Administrative Receptionist
National Bank of Canada
Winnipeg, MB
- Part-time
This position reports to the Assistant Manager, Administration. You will work closely with Administration team members and interact regularly with employees across the organization,…
Added 2 hours ago
Senior Manager, Event Operations
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
In partnership with the Senior Manager, Events, this role helps advance the organization's client-centric event delivery approach, ensuring alignment between hospitality, operational…
Added 2 hours ago
Senior Manager, Event Operations
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
In partnership with the Senior Manager, Events, this role helps advance the organization's client-centric event delivery approach, ensuring alignment between hospitality, operational…
Added 2 hours ago
SM
Senior Account Manager - Client Growth
Setsail Marketing
Vancouver, BC
- Full-time
Setsail Marketing is a full-service digital marketing agency specializing in SEO, paid advertising, performance marketing, branding, and AI-driven strategy. We work with growing businesses…
Added 2 hours ago
OP
INTERMEDIATE / SENIOR CIVIL TECHNOLOGIST – VICTORIA OR NANAIMO, BC
On Point Project Engineers Ltd.
Nanaimo, BC
- Full-time
Core Values: Commitment to exceptional client service, professionalism, pride in results, confident contributions, and an entrepreneurial spirit.
Added 2 hours ago
Highway Manager, Senior
Hatch
Vancouver, BC
We are actively seeking to hire a motivated and experienced Senior Highway Manager based in Vancouver, BC responsible for providing technical leadership and managing a variety of small to…
Added 4 hours ago
IB
Branch Manager
Insurance Brokers Association of BC
Vancouver, BC
- Full-time
Collaborate with other auto insurance managers and the senior leadership team to develop processes and workflows that optimize client service, efficiency, productivity, and customer…
Added 4 hours ago
RT
Senior Data Architect
Ripotek Technologies Inc.
Calgary, AB
- Full-time
As a Senior Data Architect, you'll lead the design and implementation of modern data platforms for enterprise clients across Energy, Financial Services, and Public Sector. You'll work…
Added 4 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 5 hours ago
G
Operations/Construction Manager 1
Ganotec
Oakville, ON
- Full-time
The Operations/Construction Manager acts as a key leader accountable for the comprehensive oversight of major industrial construction initiatives. This role ensures that all projects are…
Added 6 hours ago
AU
Operations Manager – Pharma
Allied Universal
Toronto, ON · North York, ON
- $79,500 to $81,000 CAD / year
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 6 hours ago
T
Senior Personal Banker Trainee - Investing
TD
Calgary, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 6 hours ago
SE
Project Manager - Equipement
Schneider Electric
Milton, ON
- $64,000 to $96,000 CAD / year
- Full-time
Schneider Electric Sales Operation Team has an outstanding opportunity for a passionate/motivated individual to assume the role of Project Manager in our Milton location.
Added 7 hours ago
A
Senior Manager, Technology Transformation
Amyantek
Toronto, ON
- Contract
This role will lead the design and execution of our client transition from a project-centric Digital Technology organization to a product-based operating model. This role will own the…
Added 7 hours ago
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Senior Interpreting Project Manager
Acolad group
Montreal, QC
- Full-time
The Project Manager is responsible for overseeing the full lifecycle of translation and localization projects, ensuring seamless delivery that meets customer expectations for quality,…
Added 8 hours ago
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Design Engineer
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Engineer, BC
- Full-time
Prepare Site Investigation and Due Diligence Reports to include the review of ordinances, utility service research, outside agency regulations and site visits to establish comprehensive…
Added 8 hours ago
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Senior Project Manager
Acolad group
Montreal, QC
- Full-time
The Project Manager is responsible for overseeing the full lifecycle of translation and localization projects, ensuring seamless delivery that meets customer expectations for quality,…
Added 8 hours ago
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Senior Account Manager, Healthcare
Desjardins
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- Full-time
Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering. Negotiate applicable conditions with members and clients.
Added 8 hours ago
T
Senior Personal Banker Trainee – Home Borrowing
TD
Calgary, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 8 hours ago
DC
Project Manager – Community-Based Research & Engagement
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Surrey, BC
- Full-time
The Project Manager holds full accountability for portfolio performance, strategic direction, budget oversight, and the management of external research partners and contractors, ensuring…

Senior Operations Analyst

Burlington, ON, Canada

81 600 $/$81,600 - 115 200 $/$115,200 CAD · Full-time

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Job details

Pay: 81 600 $/$81,600 - 115 200 $/$115,200 CAD
Job type: Full-time
Apply by: Oct 16, 2026
Experience: · 7+ year relevant experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Work Location:

Burlington, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

81 600 $/$81,600 - 115 200 $/$115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description Summary

This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs. The role will execute on critical projects and strategic special initiatives within a defined functional area that support the TDEF Business and Operations. This may require broader cross-functional partnership with various stakeholders within TD Equipment Finance and the Business Bank. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting, to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

Customer:

· Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the function

· Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery, this would include Operations Manuals/ Playbooks and SOPs

· Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives

· Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met

· Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies

· Develop and execute on a QA strategy for all segments of TDEF business operations including funding & portfolio services.

· Develop SME within TDEF business including TDEF book of record and process.

Shareholder:

· Prioritize and manage own workload to meet SLA requirements for service and productivity

· Adhere to enterprise frameworks or methodologies that relate to activities for our business area

· Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities

· Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices

· Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist

· Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

· Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team:

· Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest

· Provide thought leadership and/ or industry knowledge by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function

· Keep others informed and up-to-date about the status/progress of projects and / or all relevant or useful information related to day- to-day activities

· Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships

· Contribute to a fair, positive and equitable environment that supports a diverse workforce

· Act as a brand ambassador for the function and the bank, both internally and/or externally

Breadth & Depth

· Expert knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area and as applicable across the function

· Executes on more complex and/or non-standard processes and requests of high complexity and risk/financial impact

· Researches and investigates a range of operational/ reporting / process issues

· Recommends and implements solutions within own area of responsibility

· Represents the group as the lead or subject matter expert on project initiatives and/or at meetings across the organization

· Provides training / guidance to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions or ad-hoc non-routine requests

· Ability to support multiple functions within the broader businesses

Experience and/or Education

· Undergraduate degree/ college diploma preferred and/or

· 7+ year relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Senior Operations Analyst will act as a cross-functional process analyst to support TDEF Operations by developing manuals, playbooks, and SOPs. They will also lead critical projects and strategic initiatives to enhance management decision-making and operational efficiency.

Requirements

Candidates should possess an undergraduate degree or college diploma and at least 7 years of relevant experience. Strong analytical skills and the ability to manage complex operational processes are essential for this role.

Skills

Operations analysis
Process improvement
Project management
Technical subject matter expertise
SOP development
Data analysis
Stakeholder management
Risk management
Quality assurance
Financial analysis
Regulatory compliance
Strategic planning
Workflow optimization
Reporting
Cross-functional collaboration

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Analyst
TDEF Operations
Banking
Process Analyst
SOP
Playbooks
Project Management
Strategic Initiatives
Data Analytics
Quality Assurance
Risk Management
Regulatory Requirements
Financial Services
Stakeholder Management
Workflow
Operational Efficiency
Transaction Lifecycle
Subject Matter Expert
Portfolio Services
Funding

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