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Senior Relationship Manager

Ottawa, ON, Canada

$115,600 - $163,200 CAD · Full-time

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Job details

Pay: $115,600 - $163,200 CAD
Job type: Full-time
Apply by: Nov 1, 2026
Experience: EXPERIENCE & EDUCATION: Undergraduate/Graduate degree and/or 10+years of relevant experience
Posting language: English
Posted: Oct 2, 2026

Original job description

Work Location:

Ottawa, Ontario, Canada

Hours

37.5

Line Of Business

Personal & Commercial Banking

Pay Details

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

The Senior Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for building new relationships and deepening existing customer relationships for both credit and non-credit products / services. The Senior Relationship Manager will develop a shadow portfolio of target businesses commensurate with the market and their existing portfolio Works closely with internal and external subject matter experts and/or lending advisory groups.

CUSTOMER: Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience

Lead all aspects of relationship management for an assigned portfolio
Act as a trusted advisor expected to meet the needs of customers by providing creative products/solutions Actively use sales platforms to build a robust understanding of our customers/target needs, industries, and markets
Understand customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customer
Possess and constantly build deep expert knowledge of the market, customers, and broader economic factors
Identify and respond to changes in the business environment and establishing action plans to address customer issues and priorities
Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
Enhance business networking events

SHAREHOLDER: Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customer

Build new relationships and deepen existing customer relationships by consistently following the commercial sales methodology
Promote and offer full suite of products, sales, services and banking capabilities
Meet or exceed business targets
Assess credit requests to determine risk and make appropriate recommendations for structuring credit deals
Contribute to credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation
Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits. Renew credits in a timely manner, meeting targets for expired credits.
Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
Ensure compliance with regulatory and operational risk requirements
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Develop a productive relationship with external partners as means to identify new business opportunities

EMPLOYEE / TEAM: Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues

Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Provide mentorship by sharing knowledge and experiences and leveraging best practices
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

Top level expert primarily accountable for origination of new customer business and relationship management for Commercial Large Business and Junior Corporate segments
Manages a portfolio in line with the business sales model characterized by high complexity and credit requirements
Interpret and analyze customer financial statements with deep level credit acumen
Identifies referral opportunities across business lines and segments
Anticipates emerging customer trends as a basis for recommending products and services and expanding the business
Solves most complex problems with broad impact on the business segment and financials
Possesses a highly sophisticated understanding of customer needs and competitor offerings that contribute to the direction of the business
Works autonomously as the 'lead' and coaches and guides members within area of expertise
Executes and may support others in complex account management processes structures sophisticated solutions and advice
Compiles and interprets market intelligence to assist senior management with strategic direction for the business unit
Communicates complex ideas, anticipates potential objections and persuades customers; negotiates significant terms
Generally reports to the Unit Leader

EXPERIENCE & EDUCATION: Undergraduate/Graduate degree and/or 10+years of relevant experience

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet

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More about this job

Responsibilities

Originate new commercial business and manage complex customer relationships by identifying client needs, recommending financing and banking solutions, and growing profitable business. Assess and structure credit, manage portfolio risk and compliance, and collaborate with internal and external partners to deliver customer value and support business strategy.

Requirements

An undergraduate or graduate degree and/or 10 or more years of relevant experience is required. The role calls for deep credit expertise, financial statement analysis, commercial relationship management, and the ability to manage complex portfolios and negotiate sophisticated solutions.

Skills

Relationship Management
Business Development
Commercial Banking
Credit Risk Assessment
Credit Structuring
Financial Statement Analysis
Portfolio Management
Sales Strategy
Customer Service
Cash Management
Risk Management
Regulatory Compliance
Market Intelligence
Negotiation
Mentoring

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Personal Banking
Large Business
Junior Corporate
Relationship Management
Business Development
Commercial Sales Methodology
Credit Assessment
Credit Applications
Credit Risk
Credit Structuring
Financial Statement Analysis
Due Diligence
Portfolio Management
Cash Management
Financing Solutions
Customer Experience
Sales Strategy
Referral Opportunities
Market Intelligence
Industry Analysis
Regulatory Compliance
Operational Risk
Risk Mitigation
Account Management
Negotiation
Stakeholder Management
Mentoring

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