Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Technology Solutions
Pay Details:
-
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Role Overview
The Software Engineer II provides hands-on technical support for business-critical applications and platforms serving a large retail branch network. The role is responsible for investigating and resolving production issues across desktop services, web applications, and mainframe-connected systems, maintaining reliable and secure technology services, supporting releases and operational activities, and partnering with engineering, infrastructure, business, and control teams to deliver effective solutions.
The supported environment spans both long-established and current technologies, and the role requires comfort working across the full stack rather than within a single layer.
Key Accountabilities
- Investigate, troubleshoot, and resolve medium to moderately complex production incidents, service requests, and user inquiries, acting as an escalation point for front-line support teams.
- Analyze application logs, system behaviour, alerts, and technical dependencies to identify root causes and restore service efficiently.
- Diagnose and resolve issues with Windows services and applications deployed across a large managed device fleet, including device configuration, registry, environment, and system-level conditions on remote endpoints.
- Investigate connectivity, session configuration, and access issues for mainframe systems reached through terminal emulation software.
- Monitor application and platform health, identify recurring issues, and recommend improvements to reliability, performance, scalability, and operational efficiency.
- Support application configuration, administration, maintenance, deployment, and release activities in accordance with enterprise standards, including software packaging and distribution to managed devices.
- Work closely with software engineering, infrastructure, release management, security, and business partners to diagnose issues and coordinate timely resolution.
- Participate in incident, problem, and change management processes, including documenting findings, remediation steps, and known errors.
- Validate changes and releases through appropriate testing and regression activities before production implementation, including validation on pilot devices ahead of broader rollout.
- Make reviewed code and configuration changes to supported applications where appropriate, rather than routing all defects to development queues.
- Create and maintain technical documentation, operational procedures, troubleshooting guides, and knowledge articles.
- Identify opportunities to automate recurring support activities and improve monitoring, diagnostics, and operational processes.
- Contribute to technology currency activities, including framework and dependency upgrades, and the testing and validation that accompanies them.
- Escalate significant risks, service impacts, and unresolved technical issues through appropriate channels.
- Contribute to knowledge sharing across the team and support the development of consistent engineering and support practices.
- Participate in a rotating on-call schedule and occasional out-of-hours release support.
- Maintain awareness of emerging technologies, engineering practices, security requirements, and enterprise standards relevant to the supported environment.
Qualifications and Skills
- Strong troubleshooting, analytical, and problem-solving skills across applications and supporting technology components.
- Experience supporting enterprise applications or platforms in a production environment.
- Ability to read and interpret application and system logs and use monitoring or diagnostic tools to investigate issues.
- Working knowledge of the software development lifecycle, release management, incident management, and change management practices.
- Working knowledge of scripting or programming languages and SQL; experience with automation is an asset.
- Understanding of application architecture, APIs, databases, infrastructure, and system integrations.
- Strong written and verbal communication skills, with the ability to explain technical issues clearly to technical and non-technical stakeholders.
- Ability to manage multiple priorities, work independently on moderately complex technical tasks, and collaborate effectively across teams.
- Demonstrated focus on service reliability, security, quality, and continuous improvement.
Education and Experience
- Undergraduate degree, postgraduate degree, or technical certificate in Computer Science, Software Engineering, Computer Engineering, or a related discipline, or equivalent practical experience.
- Approximately 5+ years of relevant technology, engineering, application support, or production support experience.
Preferred Experience
- Experience supporting a large managed endpoint or desktop fleet, including software distribution tooling.
- Familiarity with mainframe access and terminal emulation, including session configuration and keyboard mapping.
- Exposure to both established and current technology stacks, including legacy application frameworks alongside modern application architectures.
- Experience with modern front-end frameworks sufficient to diagnose user interface defects.
- Exposure to cloud platforms, CI/CD pipelines, automation, and modern application architectures.
- Prior financial services experience, particularly in retail banking operations.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
