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S
Software Developer
SOTI
Mississauga, ON
- Full-time
…user experience, and to build efficient, reliable, and secure systems, will be critical. As a Full Stack Developer, you will collaborate with engineering leaders to design and implement…
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Cloud Infrastructure/DevOps Developer
Fortinet
Ottawa, ON
- Full-time
Linux: Strong understanding of Linux systems, networking, processes, storage, troubleshooting, and system administration.
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PC
Site Safety & Training Coordinator
Paladin Canada
La Loche, SK
- Full-time
Proficiency with Microsoft 365 and health and safety or incident-management systems.
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Breakdown Detailer
State Window Corporation
Vaughan, ON
…line includes high-performance glass window walls, Uni-Wall systems, curtain walls, cladding, window inserts and balcony railing systems each tailored for high-rise condominium projects. We…
Added 1 hour ago
Breakdown Detailer
State Window Corporation
Vaughan, ON
…line includes high-performance glass window walls, Uni-Wall systems, curtain walls, cladding, window inserts and balcony railing systems each tailored for high-rise condominium projects. We…
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Administrative Associate
UNDP
Montreal, QC
- Full-time
Added 1 hour ago
General Manager
Optima Living
Wetaskiwin, AB
Works with regional operations and community leadership to implement effective community management systems and allocate resources efficiently to support optimized operations.
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Senior Production Scheduler
Lakeside Book Company
Toronto, ON
Proficiency in manufacturing systems and MS Office (Excel, Word, PowerPoint, Outlook).
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Supply Chain - Senior Production Scheduler
Lakeside Book Company
Toronto, ON
Proficiency in manufacturing systems and MS Office (Excel, Word, PowerPoint, Outlook).
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Director, Global Functions Financial Control
RBC
Toronto, ON
- Full-time
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Senior Business Intelligence Performance Analyst
Metrolinx
Toronto, ON
- Full-time
Experience with using and generating reports from Business Intelligence (BI) systems
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HVAC Apprentice Technician
Reliance Home Comfort
Kingston, ON
Must have Gas Technician ‘2’ (G2) license and 2 years of HVAC experience · Must have demonstrated a strong of technical, customer service skills and company metrics in current and previous roles
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Director, Healing and Wellness
Tungasuvvingat Inuit
Ottawa, ON
Reviews monthly financial reports and ensures all necessary financial policies, procedures, and systems are followed.
Added 1 hour ago
Breakdown Detailer
State Window Corporation
Vaughan, ON
…line includes high-performance glass window walls, Uni-Wall systems, curtain walls, cladding, window inserts and balcony railing systems each tailored for high-rise condominium projects. We…
Added 1 hour ago
Simulation Operations Lead
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Manage budgets, procurement activities, inventory systems, and equipment expenditures.
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ME
Regional Manager – Winnipeg Region
MANITOBA EMPLOYMENT ESSENTIALS AND TRAINING (MEET)
Winnipeg, MB
- Full-time
Added 1 hour ago
AC
Production Planning Manager
Autoliv Canada
Chatham-Kent, ON
- Full-time
Oversee production and scheduling practices, utilizing Kanban and Heijunka systems to stabilize production and align with plant goals.
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UO
Automation Analyst, Capital Projects
University of British Columbia
Vancouver, BC · UBCV | Campus & Community Planning (CCP)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
Application Development | Facilities Information and Inventory Systems | Customer Services & Informatics | Facilities
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Branch Manager I - Sussex
TD
Sussex, NB
- Full-time
A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership
Added 1 hour ago
T
Software Engineer III - IVR
TD
Toronto, ON
- Full-time
As a member of the C&CA team, Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goal of the business and program. This role is part of a large…
Added 1 hour ago
M
Senior Software Developer
Moneris
Toronto, ON
- Full-time
…(AI) capabilities across internal, external, and third-party systems. The work spans event-driven pipelines, streaming with Apache Kafka, secure authentication and authorization flows, and…
Added 1 hour ago
AF
Outside Sales Representative
Action Furnace
Edmonton, AB
- Full-time
Perform thorough assessments of existing HVAC systems and home environments.
Added 1 hour ago
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Directeur(trice), Stratégie de formation et optimisation des processus/ Director, Training Strategy & Process Enablement
Moderna
Laval, QC
- Full-time
Added 1 hour ago
SE
Electrical Engineer
Suncor Energy
Calgary, AB
- Full-time
…reliable operation of Suncor’s generation and transmission systems. Working under the guidance of experienced engineers and compliance professionals, you will assist in assessing how…
Added 1 hour ago
JT
Program Assistant, Job ID #5053
JVS Toronto
Toronto, ON
- Full-time
Ability to learn systems used by the agency (i.e. Salesforce, CAMS-EOIS and Caseflo)

Software Engineer III - IVR

Toronto, ON, Canada

$125,500 - $154,000 CADThe pay details posted reflect a temporary market premium specific to this role that is reassessed annually. · Full-time

Apply on td.wd3.myworkdayjobs.com About employer

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Job details

Pay: $125,500 - $154,000 CADThe pay details posted reflect a temporary market premium specific to this role that is reassessed annually.
Job type: Full-time
Apply by: Nov 18, 2026
Experience: 6+ years of experience in DTMF IVR application development in CVP (Contact Center)
Posting language: English
Posted: Nov 13, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$125,500 - $154,000 CADThe pay details posted reflect a temporary market premium specific to this role that is reassessed annually.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description

As a member of the C&CA team, Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goal of the business and program. This role is part of a large transformational program team that will enable many lines of business in the enterprise. It is central for enabling meaningful and personalized customer experience in the assisted service channels (IVR) and will lead the organization in adopting increasingly advanced capabilities.

This role covers both Development and Support.
Build / Develop / Support DTMF and Conversational IVRs (Integrated Voice Response) BOTs and perform unit / component test aligned to business needs and in accordance with technology architecture standards
In conjunction with the Solution Architect, assist the Application Owner, Development Manager and Technical Delivery Lead by providing effort estimates for new projects and initiatives
Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues)
Collaborate and interact directly with design, business and technology partners. Covers technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance
Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding
Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends/developments and grow knowledge of the business, applications, infrastructure, analytical tools and techniques
Performs complex to difficult technical tasks independently and resolves highly complex and multifaceted development related problems
Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind

Requirements

Undergraduate Degree or Technical Certificate (Graduate degree preferred)
6+ years of experience in DTMF IVR application development in CVP (Contact Center)
Relevant technologies include but are not limited to:
Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.
Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server)
Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
Experience in Voice BOT development (Google Dialogflow, Microsoft etc) is nice to have
Experience in Analysis of speech, speech repair and fine tuning of NLU is a plus
Understanding of AWS, Google Cloud and Microsoft Azure is a plus.
High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems
Familiarity with tools like JIRA, Cyara and Confluence
Strength in identifying root causes and implementing targeted and controlled remediation plans
Strong verbal and written communication skills are essential
Self-motivated team player with high energy and ability to work independently as well as within a team
Hands-on experience with various SDLC including waterfall, specially agile
Experience working within a large-scale Financial Enterprise environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Apply on td.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Sr. IVR Developer will build, develop, and support DTMF and Conversational IVR BOTs to enhance customer experience within assisted service channels. This role involves technical planning, systems analysis, integration, and maintaining quality code while collaborating with design and business partners.

Requirements

Candidates must have an undergraduate degree and at least 6 years of experience in DTMF IVR application development using Cisco CVP. Strong proficiency in Java, backend integrations, and familiarity with UCCE/ICM and voice BOT development is required.

Skills

IVR Development
DTMF
Voice BOTs
Java
Cisco CVP
Call Studio
VXML Server
HTTP REST APIs
oAuth2
XML Web Services
MS SQL Server
UCCE
ICM
Google Dialogflow
JIRA
Agile

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Software Engineer
IVR
DTMF
Voice BOT
Cisco CVP
Call Studio
VXML
Java
REST APIs
oAuth2
XML Web Services
MS SQL Server
UCCE
ICM
Google Dialogflow
AWS
Google Cloud
Microsoft Azure
JIRA
Cyara
Confluence
SDLC
Waterfall
Agile
Financial Enterprise
Systems Analysis
Technical Delivery
NLU
Speech Analysis
Unit Testing

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Jobs in Canada