Jobs in Canada

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Added 9 mins ago
PL
Senior Financial Accountant, Financial Reporting (10-month contract)
Pacific Life
Toronto, ON
- Full-time
The Senior Financial Accountant, Financial Reporting role sits within the Pacific Life Re (PL Re) Financial Reporting and Tax (FRT) team and reports to the Manager, Financial Reporting.
Added 9 mins ago
TD
CMF Designer
Technicon Design
Quebec, QC
- Contract
Participating and leading as necessary work packages during tenders, delivery projects and Research and Development activities.
Added 9 mins ago
P&
Chef d'Équipe, Dédouanement des Moteurs / Team Lead, Engine Clearance
Pratt & Whitney
Longueuil, QC · Saint-Hubert, QC
- Full-time
Added 9 mins ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Victoria, BC
- Full-time
…Columbia Building Technology team, you'll lead the design and delivery of secure, connected, future-ready buildings. Based in our Victoria office and reporting to the Manager, Technology,…
Added 9 mins ago
NH
REGISTERED NURSE (RN), LONG-TERM CARE
Northern Health - BC
Terrace, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position provides clinical nursing care within a recovery model of care. This position works…
Added 10 mins ago
OH
Team Assistant, Regular Full-Time, Short Stay, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
What you must have
Added 10 mins ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Nanaimo, BC
- Full-time
…Columbia Building Technology team, you'll lead the design and delivery of secure, connected, future-ready buildings. Based in our Victoria office and reporting to the Manager, Technology,…
Added 10 mins ago
DO
Senior Manager, Community Services
District of Peachland
Peachland, BC
- Temporary
Reporting to the Chief Administrative Officer, the Senior Manager, Community Services provides strategic and operational leadership for recreation, culture, aquatics, community events,…
Added 10 mins ago
NN
Logistics Project Manager - Montreal
Nordex North America
Montreal, QC
- Full-time
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 10 mins ago
UO
Instructional Designer
University of Niagara Falls Canada
Niagara Falls, ON
- Full-time
…Excellence (CTE).As an instructional designer you will report to the Manager: Instructional Design and work closely with the developing CTE team, including the Senior Instructional…
Added 10 mins ago
E
Senior Manager, Market Intelligence & Strategic Insights (Supply Chain)
Equinix
Toronto, ON
- Full-time
The Senior Manager, Market Intelligence & Strategic Insights (Supply Chain) is a hands-on leader within Procurement and MCE who supports MCE-led supply chain, market intelligence, and…
Added 10 mins ago
R
Solution Architect – ERP Portfolio
Raise
Calgary, AB
- Full-time
…Resource Planning (ERP) portfolio. Reporting into enterprise delivery and architecture stakeholders, you will design and govern end-to-end technology solutions across key initiatives -…
Added 10 mins ago
WL
Comptable senior - responsable de dossiers / Senior Accountant - File Preparer
Whitrod Leduc CPA Inc.
Pointe-Claire, QC
- Full-time
× Télétravail possible jusqu’à 2 jours par semaine · × Teleworking possible up to 2 days per week
Added 10 mins ago
Case Manager, Housing Support
Tungasuvvingat Inuit
Ottawa, ON
…successful experience in crafting the design, development, and delivery of a wide range of effective, client-centered services. By incorporating the principles of Inuit Qaujimajatuqangit…
Added 10 mins ago
General Manager
Optima Living
Wetaskiwin, AB
Reporting to the Senior Director of Operations, the General Manager provides overall leadership and management of the community, ensuring high-quality care and services while maintaining…
Added 10 mins ago
IC
Business Development Manager
ICC Compliance Center Inc
New Westminster, BC · Delta, British Columbia
- Full-time
Coordinate with customer service on orders, delivery updates, and service issues. Stay involved when an issue puts a customer relationship at risk.
Added 10 mins ago
M
Senior Business Intelligence Performance Analyst
Metrolinx
Toronto, ON
- Full-time
…client Transit Agencies. This position reports into the Sr. Manager, Business…
Added 10 mins ago
PC
Senior Construction Superintendent
Parsons Corporation
Faro, YT
- Full-time
…Superintendent to support our role as the Main Construction Manager (MCM) for remediation and construction activities at the Faro Mine Complex. In this role, you will provide senior field…
Added 10 mins ago
ME
Regional Manager – Winnipeg Region
MANITOBA EMPLOYMENT ESSENTIALS AND TRAINING (MEET)
Winnipeg, MB
- Full-time
Workplace Education Manitoba is looking for a Regional Manager – Winnipeg Region who will report to the Executive Director of Operations and be responsible for leading and managing MEET’s…
Added 10 mins ago
UO
Automation Analyst, Capital Projects
University of British Columbia
Vancouver, BC · UBCV | Campus & Community Planning (CCP)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
Reports to the Manager, Application Development. Works independently and jointly with departments across the VPFO portfolio. Collaborates with management and staff from other administrative…
Added 10 mins ago
T
Software Engineer III - IVR
TD
Toronto, ON
- Full-time
In conjunction with the Solution Architect, assist the Application Owner, Development Manager and Technical Delivery Lead by providing effort estimates for new projects and initiatives
Added 10 mins ago
M
Senior Software Developer
Moneris
Toronto, ON
- Full-time
Reporting Relationship: You will report to the Senior Manager, Software Development and Architecture.
Added 10 mins ago
M
Gestionnaire principal(e) de portefeuille / Principal Portfolio Manager
McKesson
Montreal, QC
- Full-time
Added 10 mins ago
OA
Lot Associate - Mercedes-Benz Surrey
OpenRoad Auto Group
Surrey, BC
- Full-time
To be aware of and report to the department manager any area of concern as far as supplies, equipment, or other problem areas concerning the care of and delivery of a quality product.
Added 26 mins ago
ON
Aftercare Worker
Ontario Native Women's Association
Thunder Bay, ON
- Full-time
Reporting to the Branch Manager, the Aftercare Worker provides wholistic services that meet the needs of Indigenous women and their families through a range of supports focused on mental,…

Software Engineer III - IVR

Toronto, ON, Canada

$125,500 - $154,000 CADThe pay details posted reflect a temporary market premium specific to this role that is reassessed annually. · Full-time

Apply on td.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $125,500 - $154,000 CADThe pay details posted reflect a temporary market premium specific to this role that is reassessed annually.
Job type: Full-time
Apply by: Nov 18, 2026
Experience: 6+ years of experience in DTMF IVR application development in CVP (Contact Center)
Posting language: English
Posted: Nov 13, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$125,500 - $154,000 CADThe pay details posted reflect a temporary market premium specific to this role that is reassessed annually.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description

As a member of the C&CA team, Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goal of the business and program. This role is part of a large transformational program team that will enable many lines of business in the enterprise. It is central for enabling meaningful and personalized customer experience in the assisted service channels (IVR) and will lead the organization in adopting increasingly advanced capabilities.

This role covers both Development and Support.
Build / Develop / Support DTMF and Conversational IVRs (Integrated Voice Response) BOTs and perform unit / component test aligned to business needs and in accordance with technology architecture standards
In conjunction with the Solution Architect, assist the Application Owner, Development Manager and Technical Delivery Lead by providing effort estimates for new projects and initiatives
Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues)
Collaborate and interact directly with design, business and technology partners. Covers technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance
Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding
Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends/developments and grow knowledge of the business, applications, infrastructure, analytical tools and techniques
Performs complex to difficult technical tasks independently and resolves highly complex and multifaceted development related problems
Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind

Requirements

Undergraduate Degree or Technical Certificate (Graduate degree preferred)
6+ years of experience in DTMF IVR application development in CVP (Contact Center)
Relevant technologies include but are not limited to:
Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.
Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server)
Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
Experience in Voice BOT development (Google Dialogflow, Microsoft etc) is nice to have
Experience in Analysis of speech, speech repair and fine tuning of NLU is a plus
Understanding of AWS, Google Cloud and Microsoft Azure is a plus.
High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems
Familiarity with tools like JIRA, Cyara and Confluence
Strength in identifying root causes and implementing targeted and controlled remediation plans
Strong verbal and written communication skills are essential
Self-motivated team player with high energy and ability to work independently as well as within a team
Hands-on experience with various SDLC including waterfall, specially agile
Experience working within a large-scale Financial Enterprise environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Apply on td.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Sr. IVR Developer will build, develop, and support DTMF and Conversational IVR BOTs to enhance customer experience within assisted service channels. This role involves technical planning, systems analysis, integration, and maintaining quality code while collaborating with design and business partners.

Requirements

Candidates must have an undergraduate degree and at least 6 years of experience in DTMF IVR application development using Cisco CVP. Strong proficiency in Java, backend integrations, and familiarity with UCCE/ICM and voice BOT development is required.

Skills

IVR Development
DTMF
Voice BOTs
Java
Cisco CVP
Call Studio
VXML Server
HTTP REST APIs
oAuth2
XML Web Services
MS SQL Server
UCCE
ICM
Google Dialogflow
JIRA
Agile

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Software Engineer
IVR
DTMF
Voice BOT
Cisco CVP
Call Studio
VXML
Java
REST APIs
oAuth2
XML Web Services
MS SQL Server
UCCE
ICM
Google Dialogflow
AWS
Google Cloud
Microsoft Azure
JIRA
Cyara
Confluence
SDLC
Waterfall
Agile
Financial Enterprise
Systems Analysis
Technical Delivery
NLU
Speech Analysis
Unit Testing

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Work requirements

Jobs in Canada