Jobs in Canada

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Added 12 mins ago
TZ
Supervisor, Marketing and Communications (TZWC)
Toronto Zoo
Toronto, ON
- $79,056 to $89,000 CAD / year
- Full-time
…internal and external stakeholders, the Supervisor helps drive organizational growth, supports the implementation of the Toronto Zoo Strategic Plan, and advances the Toronto Zoo Wildlife…
Added 12 mins ago
R|
Research Associate
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Assist with the design, construction, and evaluation of data collection instruments.
Added 12 mins ago
R|
Postdoctoral Fellow - Surgical and Interventional Sciences
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The individual must have recently been awarded (within 2 years) a PhD or equivalent
Added 12 mins ago
P&
Chef d'Équipe, Dédouanement des Moteurs / Team Lead, Engine Clearance
Pratt & Whitney
Longueuil, QC · Saint-Hubert, QC
- Full-time
Added 12 mins ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Victoria, BC
- Full-time
As a Senior Information Technology Consultant with our British Columbia Building Technology team, you'll lead the design and delivery of secure, connected, future-ready buildings. Based in…
Added 12 mins ago
WI
Senior Security Consultant, Buildings
WSP in Canada
Victoria, BC
- Full-time
Lead and mentor security consulting teams, guiding the design and delivery of integrated security systems including video surveillance, access control, intrusion detection, duress,…
Added 12 mins ago
OI
Manager, Business Information and Analytics
Ottawa International Airport Authority YOW / Administration de l'aéroport international d'Ottawa YOW
Ottawa, ON
- Full-time
…strategic information to support evidence-based decision-making, organizational performance monitoring and corporate strategy execution. This person provides leadership in the development,…
Added 12 mins ago
TO
Graphic Design & Video Production Intern
Township of King
King City, ON
- Contract
Reporting to the Supervisor, Communications & Graphic Design, the Graphic Design and Video Production Intern is responsible for the following:
Added 12 mins ago
WI
Senior Security Consultant, Buildings
WSP in Canada
Nanaimo, BC
- Full-time
Lead and mentor security consulting teams, guiding the design and delivery of integrated security systems including video surveillance, access control, intrusion detection, duress,…
Added 12 mins ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Nanaimo, BC
- Full-time
As a Senior Information Technology Consultant with our British Columbia Building Technology team, you'll lead the design and delivery of secure, connected, future-ready buildings. Based in…
Added 12 mins ago
UM
Prompt Specialist
Ubisoft Montréal
Montreal, QC
- Full-time
As an artificial intelligence (AI) prompt specialist at Ubisoft Montréal, you will contribute to the design of AI features for our games. You’ll support teams in using this technology and…
Added 12 mins ago
UO
Instructional Designer
University of Niagara Falls Canada
Niagara Falls, ON
- Full-time
…instructional designer you will report to the Manager: Instructional Design and work closely with the developing CTE team, including the Senior Instructional Designer, and other academic…
Added 12 mins ago
E
Senior Manager, Market Intelligence & Strategic Insights (Supply Chain)
Equinix
Toronto, ON
- Full-time
…with GDC, to identify procurement-related mismatches among design requirements, vendor submittals, and delivered equipment; and documentation of supply and equipment risks that may affect…
Added 12 mins ago
GC
Quality Inspector
Garland Commercial Ranges
Mississauga, ON
- $22.69 CAD / hour
- Full-time
We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow…
Added 12 mins ago
S
HR Manager
Sidetrade
Calgary, AB
- Full-time
Four days per week on-site at our Calgary office
Added 13 mins ago
D
Senior Designer (6 month FTC)
DEPT®
Toronto, ON · Vancouver, BC
- $60,000 to $70,000 CAD / year
…across our partner ecosystems. You will have the opportunity to design experiences for a large-scale eCommerce platform that will set the standards for others to follow. You will do this…
Added 13 mins ago
D
Production Designer (6m FTC)
DEPT®
Toronto, ON · Vancouver, BC
- $60,000 to $70,000 CAD / year
In this role, you will have the opportunity to support both the design development and delivery of web experiences for a large-scale eCommerce platform that will set the standards for…
Added 13 mins ago
D
Designer (6 month FTC)
DEPT®
Toronto, ON · Vancouver, BC
- $50,000 to $60,000 CAD / year
…products with customers across our partner ecosystems. You will design experiences for a large-scale eCommerce platform that will set the standards for others to follow. This includes…
Added 13 mins ago
D
Designer (6 month FTC)
DEPT®
Toronto, ON · Vancouver, BC
- $50,000 to $60,000 CAD / year
You will design experiences for a large-scale eCommerce platform that will set the standards for others to follow. This includes bringing as much enthusiasm for production, repurposing,…
Added 13 mins ago
WG
Automation Engineer (CAN)
Wing Group
Burnaby, BC
- Full-time
…marine safety, law enforcement, and industrial sectors, we design and manufacture mission-critical inflatable, flotation, and survival solutions that professionals trust to perform when it…
Added 13 mins ago
Case Manager, Housing Support
Tungasuvvingat Inuit
Ottawa, ON
…over 30 years of highly successful experience in crafting the design, development, and delivery of a wide range of effective, client-centered services. By incorporating the principles of…
Added 13 mins ago
Director, Healing and Wellness
Tungasuvvingat Inuit
Ottawa, ON
…over 30 years of highly successful experience in crafting the design, development, and delivery of a wide range of effective, client-centered services. By incorporating the principles of…
Added 13 mins ago
UO
Automation Analyst, Capital Projects
University of British Columbia
Vancouver, BC · UBCV | Campus & Community Planning (CCP)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…application support, requirements definition, functional application design, configuration, implementation, testing, data validation, new application updates/releases, training,…
Added 13 mins ago
T
Software Engineer III - IVR
TD
Toronto, ON
- Full-time
…knowledge, geographic location, and other specific business and organizational…
Added 13 mins ago
M
Directeur(trice), Stratégie de formation et optimisation des processus/ Director, Training Strategy & Process Enablement
Moderna
Laval, QC
- Full-time

Software Engineer III - IVR

Toronto, ON, Canada

$125,500 - $154,000 CADThe pay details posted reflect a temporary market premium specific to this role that is reassessed annually. · Full-time

Apply on td.wd3.myworkdayjobs.com About employer

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Job details

Pay: $125,500 - $154,000 CADThe pay details posted reflect a temporary market premium specific to this role that is reassessed annually.
Job type: Full-time
Apply by: Nov 18, 2026
Experience: 6+ years of experience in DTMF IVR application development in CVP (Contact Center)
Posting language: English
Posted: Nov 13, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$125,500 - $154,000 CADThe pay details posted reflect a temporary market premium specific to this role that is reassessed annually.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description

As a member of the C&CA team, Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goal of the business and program. This role is part of a large transformational program team that will enable many lines of business in the enterprise. It is central for enabling meaningful and personalized customer experience in the assisted service channels (IVR) and will lead the organization in adopting increasingly advanced capabilities.

This role covers both Development and Support.
Build / Develop / Support DTMF and Conversational IVRs (Integrated Voice Response) BOTs and perform unit / component test aligned to business needs and in accordance with technology architecture standards
In conjunction with the Solution Architect, assist the Application Owner, Development Manager and Technical Delivery Lead by providing effort estimates for new projects and initiatives
Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues)
Collaborate and interact directly with design, business and technology partners. Covers technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance
Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding
Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends/developments and grow knowledge of the business, applications, infrastructure, analytical tools and techniques
Performs complex to difficult technical tasks independently and resolves highly complex and multifaceted development related problems
Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind

Requirements

Undergraduate Degree or Technical Certificate (Graduate degree preferred)
6+ years of experience in DTMF IVR application development in CVP (Contact Center)
Relevant technologies include but are not limited to:
Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.
Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server)
Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
Experience in Voice BOT development (Google Dialogflow, Microsoft etc) is nice to have
Experience in Analysis of speech, speech repair and fine tuning of NLU is a plus
Understanding of AWS, Google Cloud and Microsoft Azure is a plus.
High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems
Familiarity with tools like JIRA, Cyara and Confluence
Strength in identifying root causes and implementing targeted and controlled remediation plans
Strong verbal and written communication skills are essential
Self-motivated team player with high energy and ability to work independently as well as within a team
Hands-on experience with various SDLC including waterfall, specially agile
Experience working within a large-scale Financial Enterprise environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Apply on td.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Sr. IVR Developer will build, develop, and support DTMF and Conversational IVR BOTs to enhance customer experience within assisted service channels. This role involves technical planning, systems analysis, integration, and maintaining quality code while collaborating with design and business partners.

Requirements

Candidates must have an undergraduate degree and at least 6 years of experience in DTMF IVR application development using Cisco CVP. Strong proficiency in Java, backend integrations, and familiarity with UCCE/ICM and voice BOT development is required.

Skills

IVR Development
DTMF
Voice BOTs
Java
Cisco CVP
Call Studio
VXML Server
HTTP REST APIs
oAuth2
XML Web Services
MS SQL Server
UCCE
ICM
Google Dialogflow
JIRA
Agile

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Software Engineer
IVR
DTMF
Voice BOT
Cisco CVP
Call Studio
VXML
Java
REST APIs
oAuth2
XML Web Services
MS SQL Server
UCCE
ICM
Google Dialogflow
AWS
Google Cloud
Microsoft Azure
JIRA
Cyara
Confluence
SDLC
Waterfall
Agile
Financial Enterprise
Systems Analysis
Technical Delivery
NLU
Speech Analysis
Unit Testing

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Work requirements

Jobs in Canada