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Added 51 mins ago
T
Customer Experience Associate - Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 51 mins ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 1 hour ago
CF
Inside Sales Representative
Canoe Financial
Calgary, AB
- Full-time
An Inside Sales Representative (internal title: Regional Sales Manager) supports business development by proactively engaging advisors, executing marketing and sales initiatives, and…
Added 1 hour ago
T
Sr. Manager IT Operations - Network Operations, Performance & Capacity, and Automation
TD
Mississauga, ON
- Full-time
The Senior Manager leads a complex, geographically distributed operational organization and sets direction across multiple disciplines. The incumbent is accountable for translating…
Added 1 hour ago
T
Manager, Business Systems Analysis, TD Securities
TD
Toronto, ON
- Full-time
The Corporate & Investment Banking Technology team is seeking a Manager Business Systems Analyst to support the Technology Operations & Risk (TOR) function.
Added 2 hours ago
T
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
In this role, you will partner with technology leaders, business stakeholders, risk and compliance teams, and audit partners to support risk management, governance, audit remediation,…
Added 2 hours ago
T
Personal Banker Trainee
TD
Vancouver, BC
- Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 2 hours ago
T
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
Added 3 hours ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
…objectives at all existing customer sites within a geographic…
Added 3 hours ago
VC
Regional Trainer, Canada
Van Cleef & Arpels
Toronto, ON
- Full-time
The Regional Trainer – Van Cleef & Arpels Canada is responsible for execution of company training programs for specified territory to communicate the Maison message and to effectively help…
Added 3 hours ago
A
Représentant(e) des ventes en relations bancaires/Banking Relationship Sales Representative
ADP
Montreal, QC
- Full-time
ADP Canada exerce des activités au Canada et sur plusieurs marchés internationaux.
Added 3 hours ago
RU
Senior Field Representative, Technology Service
Ricoh USA, Inc.
London, ON
- Full-time
Manages territory, inventory and customer relationships;
Added 3 hours ago
R
Regional Trainer, Canada
Richemont
Toronto, ON
- Full-time
The Regional Trainer – Van Cleef & Arpels Canada is responsible for execution of company training programs for specified territory to communicate the Maison message and to effectively help…
Added 3 hours ago
T
Personal Banking Associate Trainee
TD
Ottawa, ON
- Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 3 hours ago
T
Personal Banking Associate Trainee
TD
Ottawa, ON
- Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 3 hours ago
T
Claims Specialist - Claims Bodily Injury
TD
Burlington, ON · Markham, ON
- Full-time
TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products…
Added 3 hours ago
T
Associate – Front Office Quant Engineer
TD
Toronto, ON
- Full-time
Partner directly with traders, salespeople, and quants to understand business challenges and rapidly deliver solutions.
Added 3 hours ago
T
Customer Experience Associate
TD
AB
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 3 hours ago
T
Personal Banker Trainee
TD
Ottawa, ON
- Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 3 hours ago
LF
Creative Production Project Manager
Lush Fresh Handmade Cosmetics North America
Vancouver, BC
- Full-time
Partner with the Creative Operations Manager to oversee the execution of creative production, including but not limited to: new product launches, digital and retail initiatives, product…
Added 3 hours ago
Creative Production Project Manager
Lush Handmade Cosmetics
Vancouver, BC
Partner with the Creative Operations Manager to oversee the execution of creative production, including but not limited to: new product launches, digital and retail initiatives, product…
Added 3 hours ago
T
Sr. Manager IT Operations
TD
Mississauga, ON
- Full-time
Identify vendors/ TD areas able to provide IT related services and partner with clients in developing business cases, RFI / RFP, etc. consistent with business requirements and guidelines
Added 3 hours ago
T
Personal Banking Associate
TD
Ottawa, ON
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 5 hours ago
T
Personal Banking Associate- Mandarin and/or Cantonese Language Skills are Considered an Asset
TD
Calgary, AB
- Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 5 hours ago
T
Personal Banking Associate- Mandarin and/or Cantonese Language Skills are Considered an Asset
TD
Calgary, AB
- Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…

Sr. Manager IT Operations

Mississauga, ON, Canada

$115,600 - $163,200 CAD · Full-time

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Job details

Pay: $115,600 - $163,200 CAD
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 10+ years relevant experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Work Location:

Mississauga, Ontario, Canada

Hours

37.5

Line Of Business

Technology Solutions

Pay Details

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

Manage the operations/ support/management of products/systems/applications/services for a range of clients to support them inmeeting business objectives/ goals.
Drive incident, problem, and change management and productionreadiness for new environments and strategically drivesimplification, automation, and end-to-end capacity and performance management
Oversee the production of detailed operational and key serviceoriented availability metrics
Ensure timely and effective resolution of problems relating user/client processing
Manage crisis situations and oversee the coordination of problem escalation and recovery processes
Coordinate post-incident reviews and service quality review sessions
Support/ participate/lead in developing the strategic direction of own area
Work with clients to prepare comprehensive IT solutions that meet/ exceed client objectives for new and existing systems / applications
Manage the integration of all systems, projects and technical interfaces to ensure a high level of service and support to the client and efficient system operation
Lead effort to develop and configure the environment from conceptualization through stabilization using various platforms; lead environment implementation by analyzing the current system environment and infrastructure, using technical tools and utilities
Lead effort to test, debug, and performance analyze and document environment components
Develop and maintain a database of environments for a portfolio of applications
Research and innovate – may make / contribute to decisions to build/ buy / reuse system components to meet client expectations and project deliverables
May conduct/oversee IT planning with internal clients, prioritizeactivities and allocate resources consistent with business strategy and objectives
Negotiate and document project deliverables, timelines, project charters / costing, roles, responsibilities and critical milestones
In partnership with other team members, ensure a close relationship is maintained with clients, in order to keep informed of their business needs and direction
Measure the level of service to customers/clients, analyze trends, and determine appropriate actions where applicable
Identify vendors/ TD areas able to provide IT related services and partner with clients in developing business cases, RFI / RFP, etc. consistent with business requirements and guidelines
Manage day-to-day vendor relationships; ensure timely/accurate communication and resolution of issues
Act as an integrator of solutions, provide flexibility, and ensure a good understanding of technology choices by offering and negotiating options with the clients
Communicate project status and provide timely escalation of issues to ensure project objectives are met
May act as an expert consultant / resource in system strategy, architecture and design
Provide insight, information and recommendations on industry trends and
Promote/develop IT awareness and technical understanding of business partners / clients
Provide deployment support and troubleshooting for PAT to LOB

SHAREHOLDER

Set the standards for operations and manageability across the entire Technology organization ensuring services are built from the ground up
Measure and monitor the level of service, analyze trends, agree on service target levels, and determine appropriate actions
May monitor and coordinate operating schedules / priorities for all infrastructure and incidents on a 7/24 basis to ensure operations are effectively and efficiently supported and maintained.
Ensure operational, reputational, and proprietary risks are minimized and focus on process improvement
Follow process management discipline for change management of all systems managed
Maintain effective dialogue with regulatory bodies and standards organizations
Ensure compliance with well-defined enterprise technology delivery practices and standards and project management disciplines
Support / develop sound business cases with an on-going focus on reusability, scalability, innovation, and enterprise-wide solutions
Establish project teams and ensure agreed deliverables are communicated and delivered within time, budget and quality parameters
Ensure all testing, quality assurance and post-implementation reviews are conducted against critical success factors, per the project plan and objectives
Continuously improve timeliness of delivery while balancing quality and price of solutions / services offered
May manage appropriate recovery of costs to ensure effective cost management within own area and may develop / manage budgets for IT related activities
Ensure compliance with IT Disaster Recovery Plan (DRP) and the department’s Business Recovery Plan (BRP)
Continuously enhance knowledge/expertise in own area and keep current with industry and/or business trends

EMPLOYEE / TEAM

Responsible for management of the overall team providing both leadership and technical guidance; set targets and objectives for the team, and deliver results
Grow team expertise to align with enterprise demand and the Bank's business / technology direction; assess team skills and capabilities and continually look for ways to provide and enhance the valuedelivered
Foster an environment / culture that encourages productivity,innovation, process improvement, teamwork and a high level ofprofessionalism
Provide coaching, development, succession, recruitment, resourcemanagement and overall team leadership for team members andprovide regular input into team members’ assessment of performance and development plansIdentify opportunities and implement solutions to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
Establish effective relationships across multiple business and technology partners, program and project managers

BREADTH & DEPTH

Responsible for managing multiple, broad and highly complex teams and/or projects which are diverse in scope
Sets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals
Directs/manages large-scale applications/systems / projects across multiple product lines/businesses, involving significant scope and complexity
Directs/manages a large group (e.g., up to 50) of IT professionals
Understands strategic direction (including financials) and champions alliances to benefit the Bank, advocates for operational improvements to enhance value to the organization
Directs the development of resolutions, plans and strategies for operational advancement
Key contact internally and externally
Generally reports to an Executive

Experience & Education

Undergraduate degree or Technical Certificate
Graduate degree, preferred
10+ years relevant experience

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet

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More about this job

Responsibilities

Lead IT operations and service management across complex systems, overseeing incidents, changes, availability, performance, recovery, and continuous improvement. Direct large teams and projects, manage client and vendor relationships, and ensure solutions meet business objectives, delivery standards, and risk requirements.

Requirements

Requires an undergraduate degree or technical certificate and 10 or more years of relevant experience; a graduate degree is preferred. The role calls for extensive IT operations leadership, technical guidance, project and service management, and the ability to manage large, complex teams and systems.

Skills

IT Operations Management
Incident Management
Problem Management
Change Management
Production Readiness
Capacity And Performance Management
Service Availability Monitoring
Crisis Management
Systems Integration
Environment Implementation
Testing And Debugging
Vendor Relationship Management
Project Management
Disaster Recovery Planning
Business Recovery Planning
Team Leadership

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Technology Solutions
Incident Management
Problem Management
Change Management
Production Readiness
Automation
Capacity Management
Performance Management
Service Availability
Crisis Management
Systems Integration
Environment Implementation
Testing
Debugging
Project Management
Vendor Management
Business Cases
RFI
RFP
Operational Risk
Process Improvement
Disaster Recovery Plan
Business Recovery Plan
Quality Assurance
Service Metrics
Resource Management
Team Leadership
Banking

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