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Added 16 mins ago
GF
Spanish Speaking Key Account Manager (SaaS)
Global Fleet Management
Burnaby, BC
- Full-time
The Key Account Manager is the primary owner of the customer relationship for assigned enterprise accounts. The role focuses on proactive account management, issue resolution, and ensuring…
Added 31 mins ago
B
Mortgage Specialist
BMO
Victoria, BC
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 1 hour ago
FO
Senior Manager, Client and Funding Services - Net Zero Acceleration
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
…that ultimate impact the client funding journey. The Senior Manager also ensures that there is capturing and reporting on critical client feedback, looking for trends and patterns that may…
Added 1 hour ago
Sr Product Manager
Rogers Communications
Toronto, ON
We are on the lookout for a seasoned Senior Product Manager to spearhead our self-serve digital platforms. In this role, you will be the product owner for both Mobile App and Web…
Added 2 hours ago
S
Franchise Performance Manager
Shawarmaz
Montreal, QC · Greater Montreal, QC
- Full-time
Shawarmaz is growing and is seeking an experienced Franchise Performance Manager to support its franchise network, improve restaurant performance and ensure the consistent execution of…
Added 4 hours ago
BG
Sales Operations - Placement Year
BMW Group
Goodwood, ON
- Internship
…sales performance. We play an essential role in steering the delivery of our Rolls-Royce sales objectives on a monthly and annual basis, something you will be a key and valued member of…
Added 5 hours ago
Technical Lead
Scotiabank
Ottawa, ON
Reporting to the Senior Manager of Development, the Technical Lead is accountable for the technical direction and delivery of web application solutions in a Microsoft-based development…
Added 7 hours ago
NP
Quality Management System (QMS) Lead
NWI Precision
Toronto, ON · North York, ON
- $85,000 to $110,000 CAD / year
- Full-time
…while improving productivity, process efficiency, safety, and delivery…
Added 9 hours ago
Assistant Manager, Education & Adventure Programs
Northland Properties
North Vancouver, BC
The Assistant Manager provides support with hiring, reporting, planning and on-hill assistance and set-up for the delivery of Adventure and Education programs. The role is critical to…
Added 10 hours ago
TM
Property Manager
Tribe Management inc
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
The DMS Group, Division of Tribe Management Inc., is currently seeking a Property Manager to join our team. The Property Manager works under the Director of Commercial and…
Added 10 hours ago
AP
Senior Strategic Account Manager, Fulfillment
AMZ Prep®
Mississauga, ON
- Full-time
Our biggest customers are some of the fastest-growing brands on Amazon. They trust us with their inventory, their delivery promises and, more and more, their margins. We're hiring a…
Added 12 hours ago
L
Product Manager
Linedata
Toronto, ON
- Full-time
Product Manager – Capitalstream | Lending & Leasing
Added 13 hours ago
A
Team Lead, Dayforce Support
AccorCorpo
Toronto, ON
- Full-time
…escalation point for complex issues and acts as the interim manager in the absence of the Manager, Dayforce…
Added 13 hours ago
J
Manager, Corporate Strategic Project Delivery
Jobbe
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…successful planning, execution, management, change control and delivery of technology-enabled corporate strategic projects. The position works closely with business stakeholders, IT teams,…
Added 14 hours ago
E
Project Manager
EnerFORGE
Oshawa, ON
- Full-time
Role Description This is a full-time Project Manager role based in Oshawa, ON, with a hybrid work arrangement that allows for a combination of on-site and work-from-home days. The Project…
Added 15 hours ago
B
Facility Operations Manager
BGIS
Toronto, ON · Etobicoke, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 16 hours ago
T
Senior Project Manager
Tadpool
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Director, the Project Manager leads project planning, execution, and oversight for construction and investment initiatives across the portfolio. The role manages internal…
Added 19 hours ago
NB
Senior ESG Data Engineering Developer
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Developer in ESG Data Engineering on the IT-Finance Delivery team – Regulatory Reporting and Internal Audit at National Bank means directly contributing to the…
Added 22 hours ago
DC
Senior Manager, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 23 hours ago
KM
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions (Canada) Ltd.
Dartmouth, NS
- Full-time
As a Branch Service Manager, you will play a key role in:
Added 23 hours ago
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Senior Manager, Transaction Services
KPMG
Vancouver, BC
- Full-time
We are looking for a Senior Manager to join our growing Transaction Services team in Vancouver.
Added 23 hours ago
AW
Senior Project Manager
Agilus Work Solutions
Toronto, ON
- $100 to $105 CAD / hour
- Contract
We are looking for an experienced Senior Project Manager to lead large, complex, and high-impact initiatives across digital transformation, software implementation, integration, and data…
Added 23 hours ago
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Principal Product Manager, AI Solutions
RBC
Vancouver, BC
- Full-time
Lead the end-to-end product development process, from ideation to launch, ensuring timely and successful delivery of high-quality products;
Added 23 hours ago
SB
Open for Account Executives
Sterling Brokers
Canada
- Full-time
Collaborate with internal teams to ensure seamless implementation and delivery of solutions to clients.
Added 1 day ago
T
Senior IT Developer
TD
London, ON · Toronto, ON · Mississauga, ON
- Full-time
As a key member of the ATM Support and Delivery teams, the successful candidate will be required to work with a highly interactive team and will be responsible for the development and…

Closed listing

TDS Operations Analyst II

Toronto, ON, Canada

$59,500 - $84,000 CAD · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Closing date: Oct 4, 2026
Experience: 3+ year relevant experience
Posting language: English
Posted: Oct 2, 2026

Similar jobs hiring now

Added 1 day ago
TDS Operations Analyst II
TD · Toronto, ON, Canada
Added 2 days ago
TDS Operations Analyst II
TD Securities · Toronto, ON, Canada
Added 5 days ago
TDS Operations Analyst II
TD · Toronto, ON, Canada
Added 5 days ago
TDS Operations Analyst II
TD Securities · Toronto, ON, Canada

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Securities

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Customer

Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
Contribute to the production of consolidated or aggregated reporting as appropriate
Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner

Shareholder

Support the timely and accurate completion of business processes and procedures according to SLA requirements
Contribute to business objectives for operational excellence -- identify, suggest and actively participate in improving standards, policies, procedures, and solutions
Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
Contribute to the development/delivery of presentations/ communications to management or broader audiences
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
Support the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
Provide training, coaching and/or guidance to others on the team
Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to- day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

Breadth & Depth

Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
Sound level knowledge with some form of related training and/or related experience or skills
Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high- risk/financial impact
Identifies key operational/ reporting/process issues for own area
Provides thorough analysis and/or specialized reporting or operational/process support
Requires general understanding of the overall function and/or businesses supported
Some complexity in operational/reporting/ process and/or analysis function generally requiring a short-term focus
May lead small scale initiatives or work stream packages for assigned area
Completes work within specifically defined parameters with guidance/ direction from management as necessary
May provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
Generally reports to a Group Manager

Experience and/or Education

Undergraduate degree/ college diploma
3+ year relevant experience

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

About employer

More about this job

Responsibilities

Execute complex transactions and overrides while adhering to service level agreements and internal policies. Identify process improvements, conduct operational analysis, and provide support to partners and customers to ensure service quality.

Requirements

Requires an undergraduate degree or college diploma and at least 3 years of relevant experience. Candidates must possess sound knowledge of operating environments, business processes, and transaction lifecycles.

Skills

Transaction processing
Operational analysis
Service level agreements
Risk management
Process improvement
Reporting
Project management
Data analysis
Regulatory compliance
Customer service
Stakeholder management
Coaching
Training
Anti-money laundering
Business continuity management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

TDS Operations
Capital markets
Transaction lifecycle
SLA
Risk appetite
Anti-Money Laundering
Business Continuity Management
Operational excellence
Reporting
Audit reviews
Project management
Stakeholder management
Financial services
Banking
Compliance
Data analysis
Process improvement
Training
Coaching
Regulatory trends

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