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Added 13 hours ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
…relationships with local, regional and national bargaining agent representatives within the framework of collective agreements and applicable…
Added 1 day ago
P
Enterprise Engineering Services Sales, Director
PwC
Toronto, ON
- Full-time
…to expand our presence. This role is designed to bring new client and alliance relationships, strategic sales leadership, and market coverage to accelerate growth - helping to open doors in…
Added 1 day ago
NB
Collections Agent
National Bank of Canada
Winnipeg, MB
- Full-time
…of experience in administration, customer service, banking, financial services, credit, collections, or a related…
Added 1 day ago
P
Bilingual Senior Associate-Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
Experience in financial services and client-facing consulting or advisory work is considered an asset
Added 1 day ago
H
Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Previous experience supporting financial services professionals or advisor networks.
Added 1 day ago
T
Senior Information Security Specialist - AI BISO
TD
Ottawa, ON · Toronto, ON
- Full-time
Commitment to continuous learning and staying current with industry trends, frameworks, and best practices in AI and financial services.
Added 1 day ago
IF
Project Manager - Business Operations
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services…
Added 1 day ago
U
Bilingual 1st party Collection Agent
UPLevel
Toronto, ON · Etobicoke, ON
- Full-time
We are UPLevel, a supporting business provider that delivers services of customer care, member care, financial care, collateral management, and growth care which provides outbound support,…
Added 1 day ago
Project Manager / Strategy Lead
Roboyo
ON
Lead strategy and advisory engagements for Financial Services clients - framing the business problem, shaping the AI and automation roadmap, and building the business case that secures…
Added 1 day ago
T
Team Manager II, Operations
TD
Markham, ON
- Full-time
Actively engage internal partners to develop and maintain working relationships, build understanding of client needs and deliver optimal customer service and solutions
Added 1 day ago
D
Advisory Agent, Member and Client Experience
Desjardins
Roberval, QC · Saint-Félicien, QC · Saint-Prime, QC
- Full-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 1 day ago
T
Operations Manager (Civil/FTTH Construction)
Telecon
Saskatoon, SK
- Full-time
…contract management, field activities, sub-contractors and client relationships according to Telecon’s…
Added 1 day ago
IG
Artificial Intelligence Engineer
Insight Global
Toronto, ON
- $60 to $80 CAD / hour
- Contract
Previous experience within banking or financial services environments
Added 1 day ago
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U.S. Tax, Manager
PwC
Vancouver, BC · Montreal, QC
- Full-time
At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax…
Added 1 day ago
AG
Senior Data Scientist (PhD) - Montreal (2027 Start Date) | Scientifique des données senior (diplôme de doctorat) - Montréal - (Date de début 2027)
Analysis Group
Montreal, QC
- Full-time
Acting as a resource and participating in client engagements and research as part of the project team.
Added 1 day ago
IS
1st Party Collection Agent - UPL
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Toronto, ON · Quebec, QC
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Global Mobility Tax - Manager - Montreal
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Montreal, QC
As a Manager within our Mobility – Expatriate Tax team, you will lead the delivery of cross‑border tax services for globally mobile employees, executives, and their employers. You will…
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Advisory Agent, Member and Client Experience
Desjardins
Beloeil, QC · Caisse Desjardins de Beloeil-Mont-Saint-Hilaire
- Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 1 day ago
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Advisory Agent, Member and Client Experience
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Victoria, BC
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As a member and client experience advisory agent at Desjardins Ontario Credit Union, you help give members and clients a better experience, and ensure that they are satisfied. This includes…
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EY
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Global Mobility Tax - Senior Manager - Montreal
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Montreal, QC
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Added 2 days ago
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Financial Instruments Valuation and Market Risk Manager
PwC
Toronto, ON · Montreal, QC
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This role also offers valuable exposure to a diverse range of client industries, including mining, financial services, energy, and manufacturing, allowing you to broaden your expertise and…
Added 2 days ago
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Client Financial Services Agent
Desjardins
Mascouche, QC · Caisse Desjardins Le Manoir
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As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 2 days ago
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Client Financial Services Agent
Desjardins
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- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 2 days ago
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Business Advisor - Bilingual
CIBC
AB · BC · ON · Ontario VIRTUAL
- Full-time
You can demonstrate experience in a professional, fast-paced sales and service environment preferably in a financial services industry or Client Contact Centre.

Team Manager II, Operations

Markham, ON, Canada

$69,700 - $98,400 CAD · Full-time

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Job details

Pay: $69,700 - $98,400 CAD
Job type: Full-time
Apply by: Oct 27, 2026
Experience: 5+ year relevant experience
Posting language: English
Posted: Oct 23, 2026

Original job description

Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$69,700 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Customer:

Lead a team to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and business lifecycle processing consistent with objectives
Monitor service delivery against standards and implements actions to ensure service deliverables are achieved consistently
Represent the team as the first point of escalation for customers/business partners / external partners
Apply knowledge of systems, processes and regulations in resolving escalated customer issues and ensure communication with key stakeholders
Identify and guide remediation of reportable incidents/issues based on strong understanding of risk management framework of the Bank
Actively engage internal partners to develop and maintain working relationships, build understanding of client needs and deliver optimal customer service and solutions
Identify continuous improvement opportunities to strengthen client service
Ensure all required processing / activities are complete and accurate to meet objectives for own area
Coach team to ensure operations issues are handled appropriately and participate in the negotiation and resolution (including escalation) of significant internal and/or external partner issues

Shareholder:

Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal/external requirements and the achievement of service level standards and productivity targets
May lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis and performance/production issues where applicable
Protect the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high risk transactions/activities as needed
Ensure adherence to compliance operating standards, processes, and controls; perform quality checks and validation of team members work
Continuously review and/or update processes/procedures ensuring all functions and systems are well documented and in compliance with applicable internal and external requirements; recommend, implement and monitor the achievement of process enhancements
Apply knowledge of systems, products/services, practices and procedures and external requirements/trends in achieving efficiency and productivity objectives for the group; assess performance based on team and function analytics
Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct
Ensure that employees are aware of the impact of their work on the activities of others outside of their function/unit
Analyze service delivery issues, conduct internal/external research projects and/or contribute to audit reviews; run testing and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Participate in developing change plans and contributing to change management projects or programs that impact the business, functions or processes; act as a key change agent for a defined area
Participate in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments

Employee/Team:

Lead, coach and support employees to drive a high performing team
Contribute to the process of setting performance objectives for the team, track, monitor and effectively address and/or reward performance in a timely manner
Provide ongoing feedback and performance reviews; ensure performance management activities are undertaken and completed for all employees
Support strategic, future-focused recruitment and provide input to talent plans
Create a dynamic work environment in line with TD's Employee Value Proposition; challenge the status quo
Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues
Encourage good working relationships with other functions and teams
Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
Facilitate change through positive reinforcement of milestones and successes as well as encouraging open discussion
Operate with a One Team mindset
Support an environment where the team freely escalates performance and production challenges

Breadth & Depth

Provide people management leadership by recruiting top talent, setting goals, developing colleagues, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Oversees complex or diverse operations or functional area - impacts a significant part of the organization and entails leading teams in completing multiple step transactions / processes / activities that may involve numerous systems and/or jurisdictions, and range in complexity from medium to high
Requires strong process management knowledge and understanding of the business unit and operational functions for the business area supported
Plans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium term
Leads a team focused on diverse, large- scale and/or complex processes / activities
Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution
Generally reports to a Group Manager

Experience and/or Education

Undergraduate degree/ college diploma preferred and/or
5+ year relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Lead a team to achieve operational objectives while ensuring quality service delivery and adherence to business lifecycle processes. Manage day-to-day activities, mitigate risks, and drive continuous improvement to support the bank's performance and customer experience goals.

Requirements

Requires an undergraduate degree or college diploma and at least 5 years of relevant experience. Candidates must possess strong process management knowledge and the ability to lead complex operations within a financial institution.

Skills

Team leadership
Operations management
Risk management
Performance management
Process improvement
Stakeholder management
Customer service
Change management
Compliance
Data analysis
Coaching
Recruitment
Financial services
Banking regulations
Conflict resolution
Strategic planning

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Operations
Banking
Team Management
Risk Management
Compliance
Performance Management
Process Improvement
Stakeholder Engagement
Financial Services
Change Management
Customer Experience
Operational Efficiency
Quality Assurance
Leadership
Talent Development
Business Objectives
Service Level Standards
Root Cause Analysis
Anti-Money Laundering
Business Continuity Management
Recruitment
Performance Reviews
Strategic Planning
Reporting
Data Analysis
Conflict Resolution
Operational Support
Regulatory Compliance
Team Coaching
Process Documentation

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