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Added 11 mins ago
NA
Client Manager, In-Person Service, Personal Lines
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Stay up to date with insurer partner products, offerings, and market intelligence
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Tooling SME, Product Delivery & Transformation

Toronto, ON, Canada

$96,900 - $136,800 CAD · Full-time

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Job details

Pay: $96,900 - $136,800 CAD
Job type: Full-time
Apply by: Oct 20, 2026
Experience: 7–10+ years of progressive experience in a tooling, delivery enablement, business analysis, or process improvement role
Posting language: English
Posted: Oct 6, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Analytics, Insights, & Artificial Intelligence

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Ready to be the Change at TD Securities?

We are innovators and leaders in the change management space. Our legendary customer & colleague experience continues to guide us as we deliver enhanced technologies, processes, and capabilities to support our business & stakeholder needs. Strategic change management is a valued and evolving discipline, ready to take the organization and your career to new heights.

Job Description

Team Overview

The Product Delivery & Transformation team within TDS Data, Delivery & Integration (DDI) is responsible for advancing delivery excellence across TD Securities by establishing modern delivery practices, enabling organizational agility, and driving enterprise transformation initiatives. The team partners across Business, Technology, Risk, and Control function to strengthen delivery capability, improve execution maturity, and deliver strategic outcomes through scalable delivery frameworks and continuous improvement.

About The Role

We are seeking a Tooling & Delivery Enablement specialist as a subject matter expert with a strong bias toward efficiency, automation, and continuous improvement. This role will partner across functions as we undergo product-led transformation to evaluate, implement, and optimize the tools and workflows that enable effective delivery.

The successful candidate will bring 7-10+ years of hands-on experience across delivery tooling, workflow design, data and analytics, and process reengineering, with deep working knowledge of Jira, Confluence, and workflow automation platforms. They will be equally comfortable configuring tools and advising on tooling strategy, translating the needs of a product-led organization into practical, scalable solutions. Experience in financial services or similarly complex regulated environments is an asset.

Key Accountabilities

Serve as the department’s subject matter expert for delivery and product tooling, including evaluation, selection, configuration, and optimization
Assess tooling needs at the initiative level and recommend fit-for-purpose solutions in partnership with technology teams and vendors
Configure and maintain tools across the delivery ecosystem, including Jira, Confluence, and workflow automation platforms
Design and implement workflows that support agile, product-led, and hybrid delivery models
Partner with Business Architects, Scrum Masters, Project Managers, Product Managers, and Release Train Engineers to understand tooling pain points and deliver practical solutions
Work with technology partners to evaluate new tools, manage integrations, and ensure tooling decisions align with enterprise standards
Build and maintain reporting dashboards and analytics using Microsoft Suite and other data tools to support delivery visibility, capacity planning, and decision making
Apply process reengineering principles to identify workflow inefficiencies and redesign processes for improved delivery performance
Develop process flows, workflow documentation, and tooling guides that are clear, reusable, and accessible to diverse teams
Progressively establish department-wide tooling standards, governance, and a rationalized tooling landscape across Capital Markets
Define and track metrics that measure adoption of tooling, workflow effectiveness, and delivery enablement outcomes
Stay current on emerging tools and practice in product-led delivery environments and bring relevant recommendations forward
Support onboarding of new teams and individuals onto delivery tools and workflows

Technical Skills

BI & Analytics: Experience developing dashboards, reports, and data-driven insights using Power BI or similar tools.
Automation Platforms: Experience or deep understanding of Power Platform, Alteryx, or similar workflow automation tools.
Solution Development: Ability to design and implement scalable, maintainable technical solutions.
Business Requirements Translation: Ability to translate business needs into technical solutions and actionable outcomes.
Python & SQL: Proficiency in data analysis, automation, and database querying.
Backend Automation: Experience building or supporting end-to-end automations that streamline business processes.
Continuous Improvement: Demonstrated ability to identify automation opportunities and drive process optimization.

Experience & Education

Undergraduate degree in Business, Information Systems, Computer Science, Engineering, or a related discipline, or an equivalent combination of education and experience.
7–10+ years of progressive experience in a tooling, delivery enablement, business analysis, or process improvement role
Demonstrated hands-on experience configuring and administering Jira and Confluence at scale, including workflow customization, permission schemes, and reporting
Experience working within or directly supporting agile, product-led, or SAFe delivery environments, with familiarity with the roles of Scrum Masters, Product Managers, and Release Train Engineers
Experience evaluating and implementing workflow and collaboration tools in complex organizations
Strong background in data, analytics, or reporting; able to design and maintain dashboards to translate delivery data into actionable insights for diverse stakeholders
Experience applying process reengineering or continuous improvement methodologies to identify inefficiencies and redesign workflows for improved delivery performance
Proficiency in Microsoft Excel, PowerPoint, and Power BI or equivalent reporting tools, with the ability to produce clear, executive-ready outputs
Hands-on experience with workflow automation tool such as Power Automate or equivalent platforms, and visual collaboration tools such as Miro
Strong communication and stakeholder engagement skills, with the ability to work across functions and translate technical tooling concepts for non-technical audiences
Familiarity with LeanIX, Ardoq, or similar architecture and capability management tool is an asset
Experience working within financial services or another highly regulated industry is an asset

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The specialist will serve as a subject matter expert for delivery and product tooling, responsible for evaluating, configuring, and optimizing workflows to support agile and product-led transformation. They will partner with cross-functional teams to implement scalable solutions, manage integrations, and develop analytics to drive delivery excellence.

Requirements

Candidates must possess 7-10+ years of experience in tooling, delivery enablement, or process improvement, with deep hands-on expertise in Jira, Confluence, and workflow automation. An undergraduate degree in a relevant field is required, along with strong data analysis skills and experience working in complex, regulated environments.

Skills

Jira
Confluence
Workflow automation
Process reengineering
Data analytics
Power BI
SQL
Python
Agile
SAFe
Product-led transformation
Dashboard development
Stakeholder engagement
Continuous improvement
Power Platform

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Tooling
Product Delivery
Transformation
Jira
Confluence
Workflow Automation
Power BI
SQL
Python
Agile
SAFe
Process Reengineering
Data Analytics
Capital Markets
Financial Services
LeanIX
Ardoq
Power Platform
Alteryx
Miro
Business Architecture
Scrum Master
Product Management
Release Train Engineer
Continuous Improvement
Governance
Capacity Planning
Dashboarding
Automation
Delivery Enablement

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