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Added 1 day ago
D
Accident Benefit Claims Advisor
Desjardins
Mississauga, ON · Burlington, ON · Aurora, ON
- Full-time
If you are passionate about helping people, we provide the technical training and insurance expertise to move your career forward. As an Accident Benefits Claims Advisor for Ontario, you…
Added 1 day ago
D
Manager, Fraud Management & Special Investigations Unit (SIU)
Desjardins
Mississauga, ON · Aurora, ON · Montreal, QC · Levis, QC · Complexe Desjardins Montréal
- Full-time
…responsible for strengthening fraud prevention, detection, investigation, and risk mitigation capabilities while ensuring compliance with legal and regulatory requirements. Through…
Added 1 day ago
T
Auto Claims Advisor – TD Insurance Auto Centre (North York On-site)
TD
Toronto, ON
- Full-time
TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a…
Added 1 day ago
CD
Building Consultant - Property Condition Assessments
Carson Dunlop Weldon & Associates Ltd
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
We are part of The Co-operators Group Limited, a leading Canadian insurance and financial services organization. We benefit from the strength, stability, and values of a nationally…
Added 1 day ago
MP
Component and Product Safety Engineer
Murata Power Solutions, Inc.
Markham, ON
- $90,000 to $100,000 CAD / year
…opportunity to work with talented engineers and a leadership group committed to growth, innovation, and partnership with many of the world’s leading…
Added 2 days ago
T
Auto Claims Advisor – TD Insurance Auto Centre (Oakville On-site)
TD
Oakville, ON
- Full-time
TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a…
Added 2 days ago
T
Auto Claims Advisor – TD Insurance Auto Centre (Richmond Hill On-site)
TD
Richmond Hill, ON
- Full-time
TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a…
Added 3 days ago
T
Auto Claims Advisor – TD Insurance Auto Centre (Edmonton On-site)
TD
AB
- Full-time
TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a…
Added 3 days ago
T
Auto Claims Advisor – TD Insurance Auto Centre (Calgary On-site)
TD
Calgary, AB
- Full-time
TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a…
Added 3 days ago
LV
HEALTH & SAFETY ADVISOR-EN
La Vie En Rose
Montreal, QC
- Full-time
The Health & Safety Advisor supports the implementation and continuous improvement of the company’s health and safety program across Canada. This role contributes to accident prevention,…
Added 3 days ago
T
TD Insurance, Claims Advisor III, Condominium and Liability
TD
Montreal, QC
- Full-time
TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of…
Added 3 days ago
D
Advisor, Member/client sales and service
Desjardins
Montreal, QC
- Full-time
As a member/client service advisor – sales, you help maintain business relationships with members and clients. You investigate fraud cases of a special, unusual and risky nature for the…
Added 3 days ago
NB
Senior Advisor Compliance Investigations Wealth Management
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor, Compliance Investigations, Wealth Management, at National Bank, means acting as a specialist in the identification and analysis of potential breaches of rules,…
Added 4 days ago
Health & Safety Advisor
Groupe AGF / AGF Group
Kitchener, ON
Reporting to the Health and Safety Manager, the Health and Safety Advisor is responsible for planning, organizing and coordination of the health and safety activities for the Kitchener…
Added 4 days ago
T
Total Loss Auto Claims Advisor (Calgary On-site)
TD
Calgary, AB
- Full-time
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in…
Added 4 days ago
T
Auto Complex Claims Advisor II (On-site)
TD
Calgary, AB · AB · Saint John, NB · Halifax, NS · Markham, ON · Ottawa, ON
- Full-time
TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a…
Added 7 days ago
T
Alternative Dispute Resolution (ADR) Consultants
TD
Calgary, AB · AB · Burlington, ON · Markham, ON
- Full-time
TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. We help protect clients from the “accidents of life” with products including life, health, home, auto,…
Added 8 days ago
T
Auto Claims Advisor – TD Insurance Auto Centre (Ajax On-site)
TD
Ajax, ON
- Full-time
TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a…
Added 8 days ago
AC
Inside Adjuster Consultant II
Allstate Canada
Canada
- Full-time
Our team is growing, and we are actively looking to hire a Claim Advisor ADR, Accident Benefits to join our Ontario team! Reporting to the Manager Casualty Claims Complex AB, you will be…
Added 10 days ago
T
Auto Claims Advisor – TD Insurance (Etobicoke On-site)
TD
Toronto, ON
- Full-time
TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a…
Added 11 days ago
NB
Senior Advisor, Quality Control
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor in quality control for Capital Markets client due diligence reviews at National Bank of Canada means acting as a subject matter expert in quality control and…
Added 13 days ago
LE
Environmental safety advisor
Laforge Environnement
Lévis, QC
- From $35 CAD / hour
- Full-time
Added 13 days ago
SE
Technical Expert L3 - Customer Care
Schneider Electric
Richmond, BC
- $75,200 to $112,800 CAD / year
- Full-time
Join our Technical Customer Care team as a trusted technical advisor, helping turn complex customer challenges into practical solutions. When an issue goes beyond the scope of Level 1 or…
Added 14 days ago
B
Production Operations Manager
BMO
Toronto, ON · SCC
- Full-time
Provides strategic input into business decisions as a trusted advisor.
Added 14 days ago
S
Senior Insurance Advisor
SASCU
Salmon Arm, BC
- Full-time
As a Senior Insurance Advisor, you will supporting a capable, accountable team that delivers trusted advice, protects clients, and creates consistently strong service experiences. Through…

Total Loss Auto Claims Advisor (Calgary On-site)

Calgary, AB, Canada

$58,800 - $83,000 CAD · Full-time

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Job details

Pay: $58,800 - $83,000 CAD
Job type: Full-time
Experience: 1-3 years of experience in customer service, insurance, claims, banking, financial services, hospitality, automotive, or a related field.
Posting language: English
Posted: Oct 19, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

Line of Business:

TD Insurance

Pay Details:

$58,800 - $83,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

About the Role

As an Auto Property Damage Advisor, you will help customers navigate the claims process after their vehicle has been damaged in an accident.

You will manage claims from start to finish by gathering information, assessing damages, coordinating repairs, and helping customers understand their coverage and next steps. You'll work with customers, repair facilities, vendors, and business partners to resolve claims fairly and efficiently.

This role requires strong communication skills, problem-solving abilities, negotiation, and the ability to manage multiple priorities in a fast-paced environment. You will play an important role in helping customers through a difficult time while delivering fair outcomes and exceptional service.

Key Responsibilities

Customer Experience

Support customers through the claims process with empathy, professionalism, and clear communication.
Keep customers informed by providing updates and setting clear expectations.
Answer questions and help customers understand claim decisions and available options.
Resolve customer concerns and escalations professionally and effectively.
Look for opportunities to improve the customer experience and remove obstacles that may delay claim resolution.

Claim Management

Manage auto damage claims from initial set-up through final settlement.
Review information, photos, estimates, and supporting documents to determine appropriate next steps.
Coordinate repairs and claim activities with repair facilities, appraisers, rental providers, and other business partners.
Negotiate total loss vehicle valuations.
Maintain accurate records and detailed file notes.
Manage a workload of claims while meeting service and quality expectations.
Take ownership of assigned files and move claims toward resolution in a timely manner.

Analysis & Decision Making

Gather information from customers, vendors, and supporting documentation to make informed claim decisions.
Investigate accident causes and build your case to argue liability with another advisor.
Review policy information and claim details to determine appropriate coverage and claim outcomes.
Identify potential issues, risks, or situations that require additional investigation.
Use sound judgment to make decisions that are fair to both the customer and the business.
Balance customer needs with company policies and business requirements.

Managing Results

Make timely decisions to help claims move forward efficiently.
Monitor claims for delays and take action to keep them on track.
Help control claim-related expenses by making fair and informed decisions.
Ensure claims are handled in accordance with company guidelines and regulatory requirements.
Maintain a high level of quality and accuracy in all claim activities.

Collaboration & Teamwork

Work closely with repair facilities, appraisers, vendors, and internal partners to resolve claims.
Collaborate with teammates and leaders on complex situations.
Share knowledge, best practices, and lessons learned with others.
Contribute to a positive, supportive, and customer-focused team environment.

Learning & Development

Continue building knowledge of insurance, claims handling, and negotiation techniques.
Participate in coaching, training, and development opportunities.
Apply feedback to continuously improve performance.
Support process improvements that enhance efficiency and customer experience.

What You Bring

1-3 years of experience in customer service, insurance, claims, banking, financial services, hospitality, automotive, or a related field.
Excellent communication and relationship-building skills.
Strong problem-solving and decision-making abilities.
Ability to stay organized and manage multiple priorities.
Confidence working in a fast-paced environment.
Strong attention to detail and follow-through.
Ability to work independently while contributing to a team.
Previous claims or insurance experience is an asset.
CIP designation or progress toward obtaining a CIP designation is considered an asset.

What Success Looks Like

Delivering a legendary customer experience.
Taking ownership of claims and following them through to resolution.
Making accurate and timely decisions.
Maintaining high-quality documentation and communication.
Building strong relationships with customers and business partners.
Contributing positively to team culture and continuous improvement.
Consistently meeting service, quality, and performance expectations.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Manage auto damage claims from initial set-up through final settlement by gathering information, assessing damages, and coordinating repairs. Provide empathetic support to customers while ensuring fair outcomes and maintaining accurate documentation.

Requirements

Requires 1-3 years of experience in customer service, insurance, or a related field with strong communication and problem-solving skills. A CIP designation or progress toward one is considered an asset.

Skills

Claims management
Customer service
Communication
Problem-solving
Negotiation
Decision-making
Attention to detail
Organization
Relationship-building
Insurance knowledge
Conflict resolution
Time management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Auto Claims
Property Damage
Insurance
Claims Handling
Total Loss
Liability
Customer Experience
Appraisal
Repair Coordination
Documentation
CIP Designation
Financial Services
Banking
Risk Management
Policy Review
Regulatory Compliance
Vendor Management
Negotiation Techniques

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