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Added 7 mins ago
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Manager, AI Platforms (Permanent)
CoreFactor
Toronto, ON
- Full-time
Lead the design, development, deployment and operation of enterprise capabilities supporting generative AI, machine learning, enterprise search, conversational AI, AI agents and AI-enabled…
Added 7 mins ago
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Technical Lead - AI Delivery
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- Contract
Lead the technical design and delivery of AI-enabled solutions across Oracle ERP, HCM, SCM, and Procurement platforms.
Added 7 mins ago
R&
Senior Delivery Manager
Robots & Pencils
Canada
- Full-time
Lead end-to-end delivery of complex, multi-phase engagements, ensuring alignment across scope, budget, timeline, and quality to meet delivery commitments and achieve successful outcomes
Added 7 mins ago
LC
Supervisor, Production
Loblaw Companies Limited
Mississauga, ON
- Full-time
…day-to-day workflow process of their team within Operations and to ensure optimal customer service delivery and the needs of the staff and the organization are met. The Supervisor will lead…
Added 7 mins ago
ML
Sourcing Buyer
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
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Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
Added 7 mins ago
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Associate Director, Software Engineering
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- Full-time
A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.
Added 7 mins ago
IF
Director - Governance & Client Account Management
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- Full-time
…a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with…
Added 7 mins ago
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Senior Strategic Sourcing Specialist- Packaging
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Toronto, ON · Etobicoke, ON
- Full-time
Support/lead the development of local /regional sourcing strategies for the Category managed, using detailed analysis of historical & current spend data, combined with sourcing and research…
Added 7 mins ago
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Manager, Growth Engineering
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Calgary, AB
- Full-time
…Growth team on a full-time basis. Reporting to the Director, Development, you will establish and lead an integrated Growth Engineering function responsible for providing the technical…
Added 8 mins ago
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Technical Services and Support Manager
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- Full-time
We have an exciting opportunity for a Technical Services and Support Manager to lead our Specialists and Trainers and drive the successful implementation of technology across our service…
Added 8 mins ago
Project Manager
Government of Alberta
AB
…needs of Alberta’s population that support key social programs and services and economic…
Added 8 mins ago
CI
Manager, AI Platforms (Permanent)
CoreFactor Inc.
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Full-time
Lead the design, development, deployment and operation of enterprise capabilities supporting generative AI, machine learning, enterprise search, conversational AI, AI agents and AI-enabled…
Added 22 mins ago
UO
Director Co-op & Career Development, UC Clermont College
University of Cincinnati
Clermont, QC
- Full-time
Collaborate with the Assistant Dean of Student & Graduate Pathways, faculty, staff, employers, university partners, and community organizations to advance career readiness, experiential…
Added 22 mins ago
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Software Engineer
Rates.ca
Toronto, ON
- Contract
…financial decisions through product comparisons, original content, and user-friendly financial tools. We partner with leading insurers, banks, credit unions, and brokers to give consumers…
Added 22 mins ago
LG
Accounting Manager
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Halifax, NS
- Full-time
Ours is a collaborative team that focuses on quality of work and community vibe, where professionalism meets passion. We pride ourselves on being a family firm that operates exclusively in…
Added 23 mins ago
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- $41.42 to $55.91 CAD / hour
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Added 38 mins ago
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Lead, Performance, Accountability & Funding Allocation
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- Full-time
Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
Added 38 mins ago
CB
National Account Manager
Canadian Bar Association
Ottawa, ON
- Full-time
Working closely with Membership, Marketing, and Business Development teams and CBA Branches, the National Account Manager plays a critical role in retaining and expanding national accounts,…
Added 38 mins ago
RS
Computer Science Teacher
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- Full-time
Rundle College Society (“Rundle”) was founded in 1985 and provides an outstanding educational experience for approximately 1,250 students in kindergarten through grade 12. In addition to…
Added 38 mins ago
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- Full-time
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Added 38 mins ago
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- Full-time
People are at the heart of the best technology companies. We’ve brought together some of the industry’s top experts and brightest minds in data orchestration, analytics, software…
Added 38 mins ago
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Assistant Deputy Minister, Physician and Provider Services
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- $201,927 to $254,396 CAD / year
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lead and execute strategic direction, policy development, and operational oversight of Ontario's physician and provider services portfolio
Added 38 mins ago
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Lead, Capacity, Access and Flow
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- Full-time
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Added 38 mins ago
AF
Client Service Representative - La Crete (7-month Term)
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Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 38 mins ago
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VP, Advanced Client Analytics
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…

VP, Advanced Client Analytics

Toronto, ON, Canada

$185,000 - $245,000 CAD · Full-time

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Job details

Pay: $185,000 - $245,000 CAD
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Marketing

Pay Details:

$185,000 - $245,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Vice President, Advanced Client Analytics

Department Overview:
TD has a bold ambition to become the undisputed leader in Client Experience. The Client Experience team serves as the enterprise steward of client experience across TD, accountable for shaping, measuring, and improving end-to-end client experiences partnering with businesses, channels, products, and journeys. Reporting to the SVP, Client Experience, the team provides an integrated enterprise view of client experience performance benchmarks, client needs, and associated business impact, bringing together client feedback, complaints, advanced client experience analytics, research, and market benchmarks to identify opportunities for improvement. The team establishes and governs enterprise client experience standards, drives consistency across all client touchpoints, and partners with business and functional leaders to resolve top client pain points, elevate critical moments that matter, and strengthen client relationships. Through thought leadership, influence, measurement, and adoption of client standards across the bank, the team champions a client-centric culture, fosters accountability, and helps ensure TD delivers simple, personalized, and differentiated experiences that create value for clients.

Job Summary

The Vice President, Advanced Client Analytics will be accountable to build, manage and operationalize an AI and Agent enabled Client insights factory to connect client feedback, operational signals, and financial outcomes to prioritize the right actions to improve Client Experience. Client Insights Factory will integrate client feedback, operational and behavioral indicators, Open Banking information and financial data, using advanced analytics and AI to identify drivers of client advocacy, predict client friction, link client experience to financial outcomes and prioritize action.

The role is accountable for building the vision, executing on building an industry leading client intelligence function to inform all client level decisions, as the single source of truth for TD clients.

Accountabilities

Integrate Voice of Customer (VOC) signals, including surveys, complaints, escalations, social, and frontline feedback.
Conduct analytics to understand client experience drivers, segmentation, root causes, and financial impact.
Develop predictive insights related to attrition, complaints, service failure, and promoter growth.
Build and maintain the enterprise VOC platform, issue taxonomy, and root-cause hierarchy.
Real time monitoring of key client experiences and irritants through AI / Agentic solutions
Enable Natural Language Processing capabilities to mine Client experience data to democratize advanced client insights at TD.
Build CX economics, linking key experiences to revenue, attrition, cost-to-serve, and lifetime value.
Lead value realization activities, including ROI tracking, prioritization, and challenge of assumptions.
Monitor key irritants and must-win client moments through dynamic dashboards
Establish data-driven linkage between CX priorities and impact on the Bank's strategic pillars.

Portfolio Scope

The role is accountable for:

VOC, Operational and Financial information for a single source of client truth
Customer analytics and predictive modelling
CX economics and experience to financial linkage
Value realization office and prioritization
Command centre monitoring and irritant tracking

Key Interactions

CX Measurement & Research
Data / AI / Analytics teams
Technology partners
Finance
Lines of Business / Channels
Complaint and frontline feedback sources

Success Measures

Success in this role is demonstrated through:

An integrated view of client issues and drivers.
Predictive capability to identify issues early.
Clear linkage between CX and financial outcomes.
Data-driven prioritization of CX investments.
AI and Agentic enablement

Educational Requirement

Undergraduate degree required in a relevant discipline.
MBA considered an asset

TD Story

Founded in 1855, TD has grown from a single branch serving grain millers and merchants into one of the largest and most respected financial institutions in North America. As we continue to develop a more global, integrated approach to our businesses, it is important that every employee, regardless of location, is aware of TD's history and impressive growth story. Over 150 years of service. Read more about TD's rich history.

Our Strategy

There's never been a more exciting time for TD. We are a strong, competitive bank with clear advantages and we're leveraging our unique strengths to enhance the client experience, drive performance, and create long-term shareholder value.

With exceptional talent across our organization, and millions of loyal clients who depend on us for their financial success, we are poised to accelerate growth and deliver peer-leading performance.

Our strategy is detailed across three pillars:

We're driving Deeper Relationships with our clients, to help them meet all of their financial needs, and accelerate growth across all our businesses.

We're building a Simpler & Faster Bank, stripping out complexity and harnessing the power of AI and digital capabilities to outpace the market and meet our clients' evolving needs.

We're bringing Disciplined Execution, sharpening our focus, driving outcomes, and holding ourselves and each other accountable to deliver.

The TD Way: Our Purpose, Promise & Culture

Our Purpose

Reimagine what banking can be for our clients, colleagues and communities.

Our purpose defines why we exist. It’s our bold ambition to shape the future of banking, not just adapt to it. We’re building a simpler, faster bank for our clients, our colleagues and our communities.

Our Promise

Remarkably human. Refreshingly simple.

Our promise is how we deliver on our purpose. It's what people feel when they interact with TD: how we show up, deliver value and bring our brand to life through every experience.

Being Remarkably Human means maintaining a personal connection and deepening trust in everything we do. It’s how we design experiences that feel genuinely helpful, compassionate and meaningful.

Being Refreshingly Simple means taking the complexity out of banking – speeding up decisions, simplifying processes and creating clarity for our clients and colleagues alike.

Our Culture

TD’s culture is a reflection of our shared beliefs, attitudes, and behaviours. When aligned with strategy, it’s a game-changing accelerator. To advance our strategic progress, we're focused on strengthening aspects of our culture – who we are and how we lead – that will help us succeed.

Together, we call this The TD Way. It’s how we activate the strengths and capabilities of our colleagues and leaders to realize the opportunities ahead, ensuring that our culture, strategy and brand are deeply connected and brought to life in every experience we create.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Vice President will build and operationalize an AI-enabled client insights factory to integrate feedback, operational signals, and financial outcomes. They are responsible for establishing a single source of truth for client data to drive strategic decision-making and improve client experience.

Requirements

Candidates are required to hold an undergraduate degree in a relevant discipline. An MBA is considered an asset for this senior leadership role.

Skills

Advanced analytics
Artificial intelligence
Client experience strategy
Predictive modeling
Data visualization
Natural language processing
Voice of customer
Financial modeling
Strategic planning
Leadership
Stakeholder management
Customer segmentation
Root cause analysis
Business intelligence
Data governance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development programs
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Advanced Analytics
Artificial Intelligence
Client Experience
Voice of Customer
Predictive Modeling
Natural Language Processing
Data Strategy
Financial Services
Customer Insights
Business Intelligence
Dashboarding
ROI Tracking
Customer Advocacy
Data Governance
Strategic Leadership
Customer Segmentation
Root Cause Analysis
Open Banking
Customer Journey
Performance Benchmarking

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