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Added 16 mins ago
FO
IT Business Systems Administrator
Focus on the Family Canada
Langley (District), BC · Langley, BC
- Internship
Experience coordinating or supporting integration or data migration projects across ERP, HRIS, CRM, e-commerce, or marketing platforms is a strong asset.
Added 31 mins ago
A
Assistant Manager, Merchandise Planning
adidas
Woodbridge, ON
- Full-time
Assistant Manager, Merchandise Planning provides financial guidance to Canada retail buying teams to meet or exceed sales and target KPIs. Assist with the development of seasonal plans,…
Added 31 mins ago
TN
Senior Account Manager
TCL North America
Toronto, ON
- $100,000 to $140,000 CAD / year
- Full-time
Under the general direction of the VP of Sales, TCL is looking for a high-performing Account Manager to help us grow our cross-category business within all Walmart Stores. This person will…
Added 31 mins ago
SA
Campaign Marketing Manager, Customer Lifecycle
STAN AI
Toronto, ON · North York, ON
- $80,000 to $100,000 CAD / month
- Full-time
We're hiring a Campaign Marketing Manager to own every email and campaign our existing customers receive. You'll build the triggered, in-product and lifecycle communications that get new…
Added 1 hour ago
SS
Experienced Agency Account Manager
Social Star
Collingwood, ON
- Full-time
Role Description The Experienced Agency Account Manager is a full-time role responsible for managing and growing a portfolio of small business clients, ensuring their marketing strategies…
Added 1 hour ago
GC
Digital Marketing Specialist – Paid Media (Google & Meta Ads)
Gestalt Communications
Oakville, ON
- Full-time
We are seeking a Digital Ad Specialist who masters Ad Managers, Google Tag Manager (GTM), GA4, and Microsoft Clarity. You will drive performance across Meta and Google ecosystems by…
Added 1 hour ago
TP
Senior Representative, CX Strategy Activation
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Manager, Customer Experience and Insights, you will activate Toronto Pearson’s customer experience strategy by embedding customer-centric practices, programs and governance…
Added 1 hour ago
BG
Senior Service Retention Specialist
BMW Group
Richmond Hill, ON
- Full-time
Develop and assess key analytics to guide planning and focus for service initiatives. Working with Marketing Intelligence Solutions (MIS) tool, teleservice, other service-related analytic…
Added 1 hour ago
J
Senior Manager, Integrated Marketing
Jobgether
Canada
- $105,000 to $134,700 CAD / year
- Full-time
The Senior Manager, Integrated Marketing will shape and execute strategic marketing initiatives that support business growth, generate qualified demand, and strengthen the sales pipeline.…
Added 1 hour ago
WC
(CAN) Manager, Product Development (IC) Contract
Walmart Canada
Mississauga, ON
- Contract
Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Added 1 hour ago
F
Marketing Coordinator
Fitzrovia
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Fitzrovia is seeking a Marketing Coordinator to support property and corporate marketing initiatives from pre-construction through ongoing stabilization. The Marketing Coordinator plays a…
Added 1 hour ago
CM
Manager, Search
Cossette Media
Toronto, ON
- Full-time
The ideal talent has significant experience managing paid search campaigns as well as expertise in paid advertising strategies, performance optimization and data analysis.
Added 1 hour ago
LA
Sr. Manager, Media Strategy - 12 Month Contract
Loblaw Agency
Montreal, QC
- Full-time
Utilize media performance data, attribution models, incrementality testing, customer analytics, and marketing mix modelling to inform recommendations and optimization strategies.
Added 1 hour ago
KH
Senior Development Officer, Signature Events & Partnerships
Kids Help Phone
Toronto, ON
- $74,700 to $83,000 CAD / year
- Full-time
Reporting to the Manager, Signature Events & Partnerships, the Senior Development Officer helps grow fundraising revenue and engagement for Kids Help Phone Foundation’s signature events,…
Added 1 hour ago
ID
Marketing Manager
ICON Digital Productions Inc.
Markham, ON
- $70,000 to $80,000 CAD / year
- Full-time
Use analytics and performance data to continuously improve marketing activities and return on investment.
Added 1 hour ago
SP
Technical Product Marketing Manager
Salesforce Partner Canada
Toronto, ON
- Full-time
Uses data and analytics to drive decisions, with a proven track record of setting and delivering against measurable marketing goals
Added 1 hour ago
HT
Marketing Manager – Strategy & Team Leadership
Hudson Talent Solutions
Canada
- Full-time
We are looking for a Marketing Manager to lead an established marketing team and take ownership of the company's marketing direction, operational effectiveness, and commercial results. This…
Added 1 hour ago
IP
Senior Marketing Manager
Insight Psychological Inc.
AB · Edmonton, AB
- Full-time
Strong digital marketing and analytical skills, including SEO/SEM, Google Analytics, Google Ads, and attribution and ROI measurement, with working knowledge of, or active learning in,…
Added 1 hour ago
BS
E-Commerce Strategist
Bushbalm Skincare
Ottawa, ON
- Full-time
Are data-minded and comfortable in Shopify Analytics, GA4 and spreadsheets; you make decisions based on analytics, not guesses.
Added 1 hour ago
SC
Programmatic Specialist
Starcom Canada
Toronto, ON
- Full-time
…we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around…
Added 1 hour ago
SC
Manager, Programmatic
Starcom Canada
Toronto, ON
- Full-time
The Programmatic Account Manager is a hard-working, analytical and dynamic digital media professional with client focus in mind. You are part of the next generation of data-driven…
Added 1 hour ago
ML
Sr. Manager, HR - Commercial
Maple Leaf Foods Inc.
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Full-time
Maintain data accuracy in HR systems and leverage analytics to provide insights into key HR metrics and trends.
Added 1 hour ago
ML
Manager, Talent Acquisition
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
As the Manager, Talent Acquisition, you will lead a team of Recruiters supporting Maple Leaf Foods across Manufacturing, Commercial, and Corporate functions. Reporting to the Director,…
Added 1 hour ago
G
Client Solutions Manager
Gallagher
Calgary, AB
- Temporary
…you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just…
Added 2 hours ago
RJ
Senior Manager, Marketing Intelligence and Effectiveness
Raymond James Ltd.
Toronto, ON
- Full-time
We are seeking a dynamic individual with an entrepreneurial mindset to join our marketing team as the Senior Manager, Marketing Intelligence Insights and Analytics. You will play a leading…

VP, Advanced Client Analytics

Toronto, ON, Canada

$185,000 - $245,000 CAD · Full-time

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Job details

Pay: $185,000 - $245,000 CAD
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Marketing

Pay Details:

$185,000 - $245,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Vice President, Advanced Client Analytics

Department Overview:
TD has a bold ambition to become the undisputed leader in Client Experience. The Client Experience team serves as the enterprise steward of client experience across TD, accountable for shaping, measuring, and improving end-to-end client experiences partnering with businesses, channels, products, and journeys. Reporting to the SVP, Client Experience, the team provides an integrated enterprise view of client experience performance benchmarks, client needs, and associated business impact, bringing together client feedback, complaints, advanced client experience analytics, research, and market benchmarks to identify opportunities for improvement. The team establishes and governs enterprise client experience standards, drives consistency across all client touchpoints, and partners with business and functional leaders to resolve top client pain points, elevate critical moments that matter, and strengthen client relationships. Through thought leadership, influence, measurement, and adoption of client standards across the bank, the team champions a client-centric culture, fosters accountability, and helps ensure TD delivers simple, personalized, and differentiated experiences that create value for clients.

Job Summary

The Vice President, Advanced Client Analytics will be accountable to build, manage and operationalize an AI and Agent enabled Client insights factory to connect client feedback, operational signals, and financial outcomes to prioritize the right actions to improve Client Experience. Client Insights Factory will integrate client feedback, operational and behavioral indicators, Open Banking information and financial data, using advanced analytics and AI to identify drivers of client advocacy, predict client friction, link client experience to financial outcomes and prioritize action.

The role is accountable for building the vision, executing on building an industry leading client intelligence function to inform all client level decisions, as the single source of truth for TD clients.

Accountabilities

Integrate Voice of Customer (VOC) signals, including surveys, complaints, escalations, social, and frontline feedback.
Conduct analytics to understand client experience drivers, segmentation, root causes, and financial impact.
Develop predictive insights related to attrition, complaints, service failure, and promoter growth.
Build and maintain the enterprise VOC platform, issue taxonomy, and root-cause hierarchy.
Real time monitoring of key client experiences and irritants through AI / Agentic solutions
Enable Natural Language Processing capabilities to mine Client experience data to democratize advanced client insights at TD.
Build CX economics, linking key experiences to revenue, attrition, cost-to-serve, and lifetime value.
Lead value realization activities, including ROI tracking, prioritization, and challenge of assumptions.
Monitor key irritants and must-win client moments through dynamic dashboards
Establish data-driven linkage between CX priorities and impact on the Bank's strategic pillars.

Portfolio Scope

The role is accountable for:

VOC, Operational and Financial information for a single source of client truth
Customer analytics and predictive modelling
CX economics and experience to financial linkage
Value realization office and prioritization
Command centre monitoring and irritant tracking

Key Interactions

CX Measurement & Research
Data / AI / Analytics teams
Technology partners
Finance
Lines of Business / Channels
Complaint and frontline feedback sources

Success Measures

Success in this role is demonstrated through:

An integrated view of client issues and drivers.
Predictive capability to identify issues early.
Clear linkage between CX and financial outcomes.
Data-driven prioritization of CX investments.
AI and Agentic enablement

Educational Requirement

Undergraduate degree required in a relevant discipline.
MBA considered an asset

TD Story

Founded in 1855, TD has grown from a single branch serving grain millers and merchants into one of the largest and most respected financial institutions in North America. As we continue to develop a more global, integrated approach to our businesses, it is important that every employee, regardless of location, is aware of TD's history and impressive growth story. Over 150 years of service. Read more about TD's rich history.

Our Strategy

There's never been a more exciting time for TD. We are a strong, competitive bank with clear advantages and we're leveraging our unique strengths to enhance the client experience, drive performance, and create long-term shareholder value.

With exceptional talent across our organization, and millions of loyal clients who depend on us for their financial success, we are poised to accelerate growth and deliver peer-leading performance.

Our strategy is detailed across three pillars:

We're driving Deeper Relationships with our clients, to help them meet all of their financial needs, and accelerate growth across all our businesses.

We're building a Simpler & Faster Bank, stripping out complexity and harnessing the power of AI and digital capabilities to outpace the market and meet our clients' evolving needs.

We're bringing Disciplined Execution, sharpening our focus, driving outcomes, and holding ourselves and each other accountable to deliver.

The TD Way: Our Purpose, Promise & Culture

Our Purpose

Reimagine what banking can be for our clients, colleagues and communities.

Our purpose defines why we exist. It’s our bold ambition to shape the future of banking, not just adapt to it. We’re building a simpler, faster bank for our clients, our colleagues and our communities.

Our Promise

Remarkably human. Refreshingly simple.

Our promise is how we deliver on our purpose. It's what people feel when they interact with TD: how we show up, deliver value and bring our brand to life through every experience.

Being Remarkably Human means maintaining a personal connection and deepening trust in everything we do. It’s how we design experiences that feel genuinely helpful, compassionate and meaningful.

Being Refreshingly Simple means taking the complexity out of banking – speeding up decisions, simplifying processes and creating clarity for our clients and colleagues alike.

Our Culture

TD’s culture is a reflection of our shared beliefs, attitudes, and behaviours. When aligned with strategy, it’s a game-changing accelerator. To advance our strategic progress, we're focused on strengthening aspects of our culture – who we are and how we lead – that will help us succeed.

Together, we call this The TD Way. It’s how we activate the strengths and capabilities of our colleagues and leaders to realize the opportunities ahead, ensuring that our culture, strategy and brand are deeply connected and brought to life in every experience we create.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Vice President will build and operationalize an AI-enabled client insights factory to integrate feedback, operational signals, and financial outcomes. They are responsible for establishing a single source of truth for client data to drive strategic decision-making and improve client experience.

Requirements

Candidates are required to hold an undergraduate degree in a relevant discipline. An MBA is considered an asset for this senior leadership role.

Skills

Advanced analytics
Artificial intelligence
Client experience strategy
Predictive modeling
Data visualization
Natural language processing
Voice of customer
Financial modeling
Strategic planning
Leadership
Stakeholder management
Customer segmentation
Root cause analysis
Business intelligence
Data governance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development programs
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Advanced Analytics
Artificial Intelligence
Client Experience
Voice of Customer
Predictive Modeling
Natural Language Processing
Data Strategy
Financial Services
Customer Insights
Business Intelligence
Dashboarding
ROI Tracking
Customer Advocacy
Data Governance
Strategic Leadership
Customer Segmentation
Root Cause Analysis
Open Banking
Customer Journey
Performance Benchmarking

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