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Added 1 hour ago
AG
Responsable planification de production
ACCENT-FAIRCHILD GROUP
Montreal, QC
- Full-time
Travailler en étroite collaboration avec le vice-président production afin d’établir les priorités de production;
Added 1 hour ago
ES
Vice-président(e) exécutif(ve), Développement des affaires - Montréal | Executive Vice President, Business Development - Montrel
Equans Services Canada & US
Montreal, QC
- Full-time
Equans is looking for a Executive Vice President, Business Development in Montreal!
Added 1 hour ago
ES
Vice-président(e) exécutif(ve) Opérations Québec et Transition Énergétique - Executive Vice President Operations, Quebec & Energy Transition
Equans Services Canada & US
Montreal, QC
- Full-time
Equans is looking for an Executive Vice President Operations, Quebec & Energy Transition in Montréal!
Added 1 hour ago
SC
Director – East Harbor
SYSTRA Canada
Toronto, ON
- Full-time
Reporting to the Stations Vice President, the Owners Representative Director - Stations will provide project management and leadership to the two Alliance delivered new stations on the GO…
Added 1 hour ago
ML
Director, Taxation
Maple Leaf Foods Inc.
Mississauga, ON
- Full-time
Reporting to the Vice President, Taxation, this position is an integral part of the finance team providing leadership, technical expertise, and executing on our tax strategies. This role…
Added 1 hour ago
ML
Manager, Talent Acquisition
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
This is a hands-on leadership role with an enterprise scope. You will personally lead Director and Vice President searches, deepen SmartRecruiters adoption and optimization, elevate…
Added 1 hour ago
ML
Director, Talent Development & DEI
Maple Leaf Foods Inc.
Mississauga, ON
- Full-time
…that will carry Maple Leaf Foods forward. Reporting to the Vice President, Talent, you'll set the enterprise vision for learning, leadership development and diversity, equity and inclusion…
Added 2 hours ago
RJ
Senior Manager, Marketing Intelligence and Effectiveness
Raymond James Ltd.
Toronto, ON
- Full-time
…advisors and their clients. This role reports to the Senior Vice President of Marketing and…
Added 2 hours ago
VN
Vice President Operations
Victoria Newitt Recruitment Inc.
Vancouver, BC
- $200,000 to $250,000 CAD / year
- Full-time
Victoria Newitt Recruitment Inc has been retained by Purdys Chocolatier to search for a Vice President of Operations.
Added 2 hours ago
T
SAP Supply Chain Domain Architect
Talan
Toronto, ON · Montreal, Québec
- $170,000 to $200,000 CAD / year
- Full-time
Reporting to the Vice President, Delivery, the SAP Supply Chain Domain Architect is Talan’s functional authority for supply chain planning and execution processes across multiple clients…
Added 3 hours ago
PC
Client Service Associate
PBY Capital
Toronto, ON
- Full-time
This role will report to the Vice-President and provides exposure across client service, business development, marketing, and operations, helping the successful candidate develop a broad…
Added 3 hours ago
MW
Business Development Associate
Manulife Wealth & Asset Management
Montreal, QC
- Full-time
As part of Manulife Investments, you’ll join a high-performing wholesaling team alongside a District Vice President and a Business Development Manager. Your mission? Help drive sales growth…
Added 3 hours ago
T
VP, Advanced Client Analytics
TD
Toronto, ON
- Full-time
The Vice President, Advanced Client Analytics will be accountable to build, manage and operationalize an AI and Agent enabled Client insights factory to connect client feedback, operational…
Added 3 hours ago
LK
Interim Director Quality
LHH Knightsbridge
Windsor, ON
- Contract
The Director of Quality will provide strategic and hands-on leadership for all quality assurance, quality systems, customer quality, supplier quality, and continuous improvement activities…
Added 3 hours ago
AC
Assistant Vice President, Account Executive - Private Client (Fixed term: 18 month- Contract)
Aon Corporation
Calgary, AB
- Full-time
Highly organized and efficient, with strong attention to detail to ensure accurate policies, documentation, and follow-up that support the sales process
Added 4 hours ago
Director - Global Sales and Business Development
L3Harris Technologies
ON · Waterdown, ON
…Business Development Sector Leader and partners closely with the Vice President and General Manager of WESCAM. The ideal candidate has a successful track record of selling into the…
Added 5 hours ago
T
VP, Advanced Client Analytics
TD
Toronto, ON
- Full-time
The Vice President, Advanced Client Analytics will be accountable to build, manage and operationalize an AI and Agent enabled Client insights factory to connect client feedback, operational…
Added 6 hours ago
SB
Service Coordinator- Supply Chain (contract)
Scandinavian Building Services
Toronto, ON · GTA, ON
- Contract
You will be reporting into the Vice President of Procurement.
Added 6 hours ago
Director Infrastructure & Cybersecurity
FortisAlberta
Calgary, AB
Reporting to the Vice President, Customer and Information Services, the Director, IT Infrastructure and Cybersecurity provides enterprise leadership for the strategy, delivery, security,…
Added 7 hours ago
SB
Service Coordinator- Supply Chain (contract)
Scandinavian Building Services
AB · Edmonton, AB
- Contract
You will be reporting into the Vice President of Procurement.
Added 8 hours ago
RJ
Senior Manager, Marketing Intelligence and Effectiveness
Raymond James
Toronto, ON
- Full-time
…advisors and their clients. This role reports to the Senior Vice President of Marketing and…
Added 8 hours ago
CD
Vice-président(e), Marketing & Billetterie – Spectacles internationaux et Amériques | Vice President Marketing & Ticketing – International & Americas Shows
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Vice-président(e), Marketing & billetterie – Spectacles internationaux et Amériques (tournées et résidences)
Added 10 hours ago
MP
Corporate Controller (12-month contract)
Mother Parkers Tea & Coffee
Mississauga, ON
- Contract
Reporting to the CFO and Vice President, Shared Services, the Corporate Controller plays a key role in preparing financial statements and managing the month-end reporting and close…
Added 10 hours ago
BC
Vice President, ETF Algo Engineer
BMO Capital Markets
Toronto, ON
- Full-time
We are seeking an ETF Algo Engineer to design and support low-latency electronic trading algorithms for our ETF Market Making team, using AI-assisted development to improve engineering…
Added 10 hours ago
Senior Manager, Real Estate Strategy & Planning
Hydro One Networks Inc
Markham, ON
Provide a consultative role to the F&RE Director and the Vice President Shared Services, in the development of an effective F&RE strategy that aligns with the overall corporate objectives.

VP, Advanced Client Analytics

Toronto, ON, Canada

$185,000 - $245,000 CAD · Full-time

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Job details

Pay: $185,000 - $245,000 CAD
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Marketing

Pay Details:

$185,000 - $245,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Vice President, Advanced Client Analytics

Department Overview:
TD has a bold ambition to become the undisputed leader in Client Experience. The Client Experience team serves as the enterprise steward of client experience across TD, accountable for shaping, measuring, and improving end-to-end client experiences partnering with businesses, channels, products, and journeys. Reporting to the SVP, Client Experience, the team provides an integrated enterprise view of client experience performance benchmarks, client needs, and associated business impact, bringing together client feedback, complaints, advanced client experience analytics, research, and market benchmarks to identify opportunities for improvement. The team establishes and governs enterprise client experience standards, drives consistency across all client touchpoints, and partners with business and functional leaders to resolve top client pain points, elevate critical moments that matter, and strengthen client relationships. Through thought leadership, influence, measurement, and adoption of client standards across the bank, the team champions a client-centric culture, fosters accountability, and helps ensure TD delivers simple, personalized, and differentiated experiences that create value for clients.

Job Summary

The Vice President, Advanced Client Analytics will be accountable to build, manage and operationalize an AI and Agent enabled Client insights factory to connect client feedback, operational signals, and financial outcomes to prioritize the right actions to improve Client Experience. Client Insights Factory will integrate client feedback, operational and behavioral indicators, Open Banking information and financial data, using advanced analytics and AI to identify drivers of client advocacy, predict client friction, link client experience to financial outcomes and prioritize action.

The role is accountable for building the vision, executing on building an industry leading client intelligence function to inform all client level decisions, as the single source of truth for TD clients.

Accountabilities

Integrate Voice of Customer (VOC) signals, including surveys, complaints, escalations, social, and frontline feedback.
Conduct analytics to understand client experience drivers, segmentation, root causes, and financial impact.
Develop predictive insights related to attrition, complaints, service failure, and promoter growth.
Build and maintain the enterprise VOC platform, issue taxonomy, and root-cause hierarchy.
Real time monitoring of key client experiences and irritants through AI / Agentic solutions
Enable Natural Language Processing capabilities to mine Client experience data to democratize advanced client insights at TD.
Build CX economics, linking key experiences to revenue, attrition, cost-to-serve, and lifetime value.
Lead value realization activities, including ROI tracking, prioritization, and challenge of assumptions.
Monitor key irritants and must-win client moments through dynamic dashboards
Establish data-driven linkage between CX priorities and impact on the Bank's strategic pillars.

Portfolio Scope

The role is accountable for:

VOC, Operational and Financial information for a single source of client truth
Customer analytics and predictive modelling
CX economics and experience to financial linkage
Value realization office and prioritization
Command centre monitoring and irritant tracking

Key Interactions

CX Measurement & Research
Data / AI / Analytics teams
Technology partners
Finance
Lines of Business / Channels
Complaint and frontline feedback sources

Success Measures

Success in this role is demonstrated through:

An integrated view of client issues and drivers.
Predictive capability to identify issues early.
Clear linkage between CX and financial outcomes.
Data-driven prioritization of CX investments.
AI and Agentic enablement

Educational Requirement

Undergraduate degree required in a relevant discipline.
MBA considered an asset

TD Story

Founded in 1855, TD has grown from a single branch serving grain millers and merchants into one of the largest and most respected financial institutions in North America. As we continue to develop a more global, integrated approach to our businesses, it is important that every employee, regardless of location, is aware of TD's history and impressive growth story. Over 150 years of service. Read more about TD's rich history.

Our Strategy

There's never been a more exciting time for TD. We are a strong, competitive bank with clear advantages and we're leveraging our unique strengths to enhance the client experience, drive performance, and create long-term shareholder value.

With exceptional talent across our organization, and millions of loyal clients who depend on us for their financial success, we are poised to accelerate growth and deliver peer-leading performance.

Our strategy is detailed across three pillars:

We're driving Deeper Relationships with our clients, to help them meet all of their financial needs, and accelerate growth across all our businesses.

We're building a Simpler & Faster Bank, stripping out complexity and harnessing the power of AI and digital capabilities to outpace the market and meet our clients' evolving needs.

We're bringing Disciplined Execution, sharpening our focus, driving outcomes, and holding ourselves and each other accountable to deliver.

The TD Way: Our Purpose, Promise & Culture

Our Purpose

Reimagine what banking can be for our clients, colleagues and communities.

Our purpose defines why we exist. It’s our bold ambition to shape the future of banking, not just adapt to it. We’re building a simpler, faster bank for our clients, our colleagues and our communities.

Our Promise

Remarkably human. Refreshingly simple.

Our promise is how we deliver on our purpose. It's what people feel when they interact with TD: how we show up, deliver value and bring our brand to life through every experience.

Being Remarkably Human means maintaining a personal connection and deepening trust in everything we do. It’s how we design experiences that feel genuinely helpful, compassionate and meaningful.

Being Refreshingly Simple means taking the complexity out of banking – speeding up decisions, simplifying processes and creating clarity for our clients and colleagues alike.

Our Culture

TD’s culture is a reflection of our shared beliefs, attitudes, and behaviours. When aligned with strategy, it’s a game-changing accelerator. To advance our strategic progress, we're focused on strengthening aspects of our culture – who we are and how we lead – that will help us succeed.

Together, we call this The TD Way. It’s how we activate the strengths and capabilities of our colleagues and leaders to realize the opportunities ahead, ensuring that our culture, strategy and brand are deeply connected and brought to life in every experience we create.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Vice President will build and operationalize an AI-enabled client insights factory to integrate feedback, operational signals, and financial outcomes. They are responsible for establishing a single source of truth for client data to drive strategic decision-making and improve client experience.

Requirements

Candidates are required to hold an undergraduate degree in a relevant discipline. An MBA is considered an asset for this senior leadership role.

Skills

Advanced analytics
Artificial intelligence
Client experience strategy
Predictive modeling
Data visualization
Natural language processing
Voice of customer
Financial modeling
Strategic planning
Leadership
Stakeholder management
Customer segmentation
Root cause analysis
Business intelligence
Data governance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development programs
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Advanced Analytics
Artificial Intelligence
Client Experience
Voice of Customer
Predictive Modeling
Natural Language Processing
Data Strategy
Financial Services
Customer Insights
Business Intelligence
Dashboarding
ROI Tracking
Customer Advocacy
Data Governance
Strategic Leadership
Customer Segmentation
Root Cause Analysis
Open Banking
Customer Journey
Performance Benchmarking

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