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Added 5 mins ago
TC
M365 (Microsoft) – Tech Lead
Tata Consultancy Services
Vancouver, BC
- Full-time
Lead end-to-end technical delivery and support for SharePoint Online, Microsoft 365 collaboration, Power Platform and Copilot Studio based solutions.
Added 5 mins ago
C
Expert System Architecture
CN
Toronto, ON
- Full-time
…requirements into scalable and maintainable solutions aligned with enterprise standards and solution architecture direction. The incumbent collaborates with Solution Architects, Principal…
Added 5 mins ago
KS
Change Management Specialist
Kelly Services (Canada), Ltd.
Toronto, ON
- Contract
HR Specialist III – Enterprise Change Management Lead
Added 5 mins ago
LM
Senior Software Engineer - Product Lead - ISS Team
Lockheed Martin
Ottawa, ON
- $102,750 to $134,750 USD / year
- Full-time
…Intermediate Software Engineers. The Senior Software Engineer will lead agile software development teams, translating business goals and objectives into actionable technical strategies and…
Added 6 mins ago
TH
Senior Manager, Finance
Teladoc Health Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of…
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Telephony and Mobility Administrator
Amphenol Communications Solutions
Markham, ON
- Full-time
…services. This includes the global Microsoft Teams Phone (VoIP) platform, remaining on-premises PBX and analog systems, and the company's corporate cell phone program. As the primary…
Added 6 mins ago
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Manager, Advanced Analytic, Insurance Model Validations (Quants)
TD
Toronto, ON
- Full-time
The Model Validation (MV) group in Enterprise Risk, Risk Management is responsible for the independent validation and approval of all analytical models used for TD.
Added 6 mins ago
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Senior Software Developer
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
Experience with Palantir Foundry or another enterprise data/application platform.
Added 6 mins ago
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Staff FullStack Engineer, Secures AI
Okta
Toronto, ON
- $160,000 to $220,000 CAD / year
- Full-time
You will lead the technical implementation of our four-pillar maturity model - Discover, Onboard, Protect, and Govern - to provide enterprise-grade visibility and governance for both human…
Added 6 mins ago
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Staff FullStack Engineer, Secures AI
Okta
Waterloo, ON
- $160,000 to $220,000 CAD / year
- Full-time
You will lead the technical implementation of our four-pillar maturity model - Discover, Onboard, Protect, and Govern - to provide enterprise-grade visibility and governance for both human…
Added 6 mins ago
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Staff FullStack Engineer, Secures AI
Okta
Kitchener, ON
- $160,000 to $220,000 CAD / year
- Full-time
You will lead the technical implementation of our four-pillar maturity model - Discover, Onboard, Protect, and Govern - to provide enterprise-grade visibility and governance for both human…
Added 6 mins ago
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AVP, Lead Software AI Engineer
Encore Technical Solutions Inc.
Toronto, ON
- Full-time
Our client, a large and well-established enterprise organization, is looking for a Senior Engineering Lead to oversee the continued development of its internal generative AI platform. The…
Added 6 mins ago
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Machine Learning Scientist III - Customer Service AI
Wayfair
Toronto, ON
- $211,914 to $225,158.5 CAD / year
- Full-time
Enterprise-Scale Production & LLMOps: Partner with Engineering and Core Platform teams to drive end-to-end ML lifecycle standards - including robust CI/CD, scalable inference optimization…
Added 6 mins ago
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Senior Software Engineer - Product Lead
Lockheed Martin
Ottawa, ON
- Full-time
…Intermediate Software Engineers. The Senior Software Engineer will lead agile software development teams, translating business goals and objectives into actionable technical strategies and…
Added 6 mins ago
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Sr. Health & Safety Manager
Maple Leaf Foods Inc.
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Full-time
…compliance with federal and provincial regulations. Develop and lead the rollout of a new safety management platform and modernize standard operating procedures to embed consistent,…
Added 21 mins ago
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Technical Lead AI Delivery
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Brampton, ON
- Contract
…Cloud Applications, AI architecture, GenAI technologies, and enterprise integration patterns. This individual will work closely with business stakeholders, solution architects, vendors,…
Added 51 mins ago
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Manager, AI Platforms (Permanent)
CoreFactor
Toronto, ON
- Full-time
Develop, execute and maintain a comprehensive enterprise AI platform strategy and capabilities to support the secure, scalable and responsible adoption of artificial intelligence across the…
Added 51 mins ago
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AI Architect + Azure Databricks
Zoho
Toronto, ON
- Contract
We are seeking a highly experienced AI Architect to lead the design and implementation of an enterprise-scale AI-powered Bordereaux (BDX) Processing Framework for the Insurance MGA and…
Added 51 mins ago
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Technical Lead - AI Delivery
Yochana
Brampton, ON
- Contract
…Cloud Applications, AI architecture, GenAI technologies, and enterprise integration patterns. This individual will work closely with business stakeholders, solution architects, vendors,…
Added 51 mins ago
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Senior Delivery Manager
Robots & Pencils
Canada
- Full-time
…architecture. We design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for our clients. We're all in on AWS, combining deep UX capability…
Added 51 mins ago
CI
Manager, AI Platforms (Permanent)
CoreFactor Inc.
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Full-time
Develop, execute and maintain a comprehensive enterprise AI platform strategy and capabilities to support the secure, scalable and responsible adoption of artificial intelligence across the…
Added 1 hour ago
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Staff Software Engineer, Identity and Access Management
Kong
Toronto, ON
- Full-time
As a Staff Software Engineer on the Konnect team at Kong, you’ll architect Kong Identity's multi-tenant identity platform supporting complex organizational hierarchies, cross-tenant…
Added 1 hour ago
T
VP, Advanced Client Analytics
TD
Toronto, ON
- Full-time
Build and maintain the enterprise VOC platform, issue taxonomy, and root-cause hierarchy.
Added 1 hour ago
O
Manager, Software Development
OpenText
Richmond Hill, ON
- Full-time
The Manager, Software Development leads the newly formed engineering team delivering the Image & Fax Aviator Platform. This first-line manager will recruit, onboard, coach, and directly…
Added 2 hours ago
MP
Director, AI Governance and Enablement
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $125,000 to $145,000 CAD / year
- Full-time
Lead and enhance the enterprise AI governance framework, policies, and guardrails.

VP, Advanced Client Analytics

Toronto, ON, Canada

$185,000 - $245,000 CAD · Full-time

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Job details

Pay: $185,000 - $245,000 CAD
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Marketing

Pay Details

$185,000 - $245,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Vice President, Advanced Client Analytics

Department Overview

TD has a bold ambition to become the undisputed leader in Client Experience. The Client Experience team serves as the enterprise steward of client experience across TD, accountable for shaping, measuring, and improving end-to-end client experiences partnering with businesses, channels, products, and journeys. Reporting to the SVP, Client Experience, the team provides an integrated enterprise view of client experience performance benchmarks, client needs, and associated business impact, bringing together client feedback, complaints, advanced client experience analytics, research, and market benchmarks to identify opportunities for improvement. The team establishes and governs enterprise client experience standards, drives consistency across all client touchpoints, and partners with business and functional leaders to resolve top client pain points, elevate critical moments that matter, and strengthen client relationships. Through thought leadership, influence, measurement, and adoption of client standards across the bank, the team champions a client-centric culture, fosters accountability, and helps ensure TD delivers simple, personalized, and differentiated experiences that create value for clients.

Job Summary

The Vice President, Advanced Client Analytics will be accountable to build, manage and operationalize an AI and Agent enabled Client insights factory to connect client feedback, operational signals, and financial outcomes to prioritize the right actions to improve Client Experience. Client Insights Factory will integrate client feedback, operational and behavioral indicators, Open Banking information and financial data, using advanced analytics and AI to identify drivers of client advocacy, predict client friction, link client experience to financial outcomes and prioritize action.

The role is accountable for building the vision, executing on building an industry leading client intelligence function to inform all client level decisions, as the single source of truth for TD clients.

Accountabilities

Integrate Voice of Customer (VOC) signals, including surveys, complaints, escalations, social, and frontline feedback.
Conduct analytics to understand client experience drivers, segmentation, root causes, and financial impact.
Develop predictive insights related to attrition, complaints, service failure, and promoter growth.
Build and maintain the enterprise VOC platform, issue taxonomy, and root-cause hierarchy.
Real time monitoring of key client experiences and irritants through AI / Agentic solutions
Enable Natural Language Processing capabilities to mine Client experience data to democratize advanced client insights at TD.
Build CX economics, linking key experiences to revenue, attrition, cost-to-serve, and lifetime value.
Lead value realization activities, including ROI tracking, prioritization, and challenge of assumptions.
Monitor key irritants and must-win client moments through dynamic dashboards
Establish data-driven linkage between CX priorities and impact on the Bank's strategic pillars.

Portfolio Scope

The Role Is Accountable For

VOC, Operational and Financial information for a single source of client truth
Customer analytics and predictive modelling
CX economics and experience to financial linkage
Value realization office and prioritization
Command centre monitoring and irritant tracking

Key Interactions

CX Measurement & Research
Data / AI / Analytics teams
Technology partners
Finance
Lines of Business / Channels
Complaint and frontline feedback sources

Success Measures

Success In This Role Is Demonstrated Through

An integrated view of client issues and drivers.
Predictive capability to identify issues early.
Clear linkage between CX and financial outcomes.
Data-driven prioritization of CX investments.
AI and Agentic enablement

Educational Requirement

Undergraduate degree required in a relevant discipline.
MBA considered an asset

TD Story

Founded in 1855, TD has grown from a single branch serving grain millers and merchants into one of the largest and most respected financial institutions in North America. As we continue to develop a more global, integrated approach to our businesses, it is important that every employee, regardless of location, is aware of TD's history and impressive growth story. Over 150 years of service. Read more about TD's rich history.

Our Strategy

There's never been a more exciting time for TD. We are a strong, competitive bank with clear advantages and we're leveraging our unique strengths to enhance the client experience, drive performance, and create long-term shareholder value.

With exceptional talent across our organization, and millions of loyal clients who depend on us for their financial success, we are poised to accelerate growth and deliver peer-leading performance.

Our Strategy Is Detailed Across Three Pillars

We're driving Deeper Relationships with our clients, to help them meet all of their financial needs, and accelerate growth across all our businesses.

We're building a Simpler & Faster Bank, stripping out complexity and harnessing the power of AI and digital capabilities to outpace the market and meet our clients' evolving needs.

We're bringing Disciplined Execution, sharpening our focus, driving outcomes, and holding ourselves and each other accountable to deliver.

The TD Way: Our Purpose, Promise & Culture

Our Purpose

Reimagine what banking can be for our clients, colleagues and communities.

Our purpose defines why we exist. It’s our bold ambition to shape the future of banking, not just adapt to it. We’re building a simpler, faster bank for our clients, our colleagues and our communities.

Our Promise

Remarkably human. Refreshingly simple.

Our promise is how we deliver on our purpose. It's what people feel when they interact with TD: how we show up, deliver value and bring our brand to life through every experience.

Being Remarkably Human means maintaining a personal connection and deepening trust in everything we do. It’s how we design experiences that feel genuinely helpful, compassionate and meaningful.

Being Refreshingly Simple means taking the complexity out of banking – speeding up decisions, simplifying processes and creating clarity for our clients and colleagues alike.

Our Culture

TD’s culture is a reflection of our shared beliefs, attitudes, and behaviours. When aligned with strategy, it’s a game-changing accelerator. To advance our strategic progress, we're focused on strengthening aspects of our culture – who we are and how we lead – that will help us succeed.

Together, we call this The TD Way. It’s how we activate the strengths and capabilities of our colleagues and leaders to realize the opportunities ahead, ensuring that our culture, strategy and brand are deeply connected and brought to life in every experience we create.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet

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More about this job

Responsibilities

Build and lead an AI- and agent-enabled client insights function that integrates client feedback, operational and behavioral signals, and financial data to identify experience drivers, predict issues, and guide action. Establish enterprise voice-of-customer platforms and analytics, connect client experience to financial outcomes, and prioritize and monitor initiatives based on their value to the bank.

Requirements

An undergraduate degree in a relevant discipline is required, and an MBA is considered an asset. The role calls for senior leadership capability in advanced client analytics, predictive insights, AI-enabled monitoring, and linking client experience priorities to measurable financial outcomes.

Skills

Client Experience Analytics
Voice Of Customer Analytics
Predictive Modeling
Artificial Intelligence
Agentic AI Solutions
Natural Language Processing
Customer Segmentation
Root-Cause Analysis
Financial Impact Analysis
Customer Attrition Prediction
Customer Experience Economics
Value Realization
ROI Tracking
Data-Driven Prioritization
Dashboard Monitoring
Enterprise Analytics Leadership

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Voice Of Customer
Client Experience
Client Insights Factory
Artificial Intelligence
Agentic AI
Natural Language Processing
Predictive Modeling
Customer Analytics
Customer Segmentation
Root-Cause Hierarchy
Issue Taxonomy
Client Feedback
Operational Signals
Behavioral Indicators
Open Banking
Financial Data
Customer Advocacy
Attrition Prediction
Complaint Analytics
Service Failure Prediction
Customer Experience Economics
Revenue Impact
Cost-To-Serve
Customer Lifetime Value
ROI Tracking
Value Realization
Dynamic Dashboards
Real-Time Monitoring
Client Irritant Tracking
Financial Outcomes

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