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· Follow equipment/tool maintenance schedules and report repair needs promptly

Workplace Ambassador

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Work Location:

Ottawa, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

45,700 - 61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Enterprise Real Estate Workplace Ambassador is the heartbeat of our office experience – a visible, mobile individual who makes every floor feel welcoming, engaging and human. This isn't a desk job; it's a moving, people-focused role that enhances the office experience. You'll spend your day in motion: keeping shared spaces polished, helping colleagues find what they need and sparking little moments of colleague engagement.

What You’ll Do

Elevate Shared Spaces

Bring our spaces to life by keeping cafés, coffee stops, inclusive spaces, and meeting rooms guest-ready throughout the day
Own café and coffee operations – managing inventory, restocking supplies, and ensuring everything runs seamlessly behind the scenes
Maintain a polished, welcoming environment by keeping spaces clean, organized, and consistently stocked
Ensure meeting rooms are always ready to go with timely setups, resets, and proactive floor walkthroughs
Spot and solve issues before they’re noticed – conducting regular floor checks and coordinating cleaning, maintenance, or repairs as needed

Support the Workplace Experience

Be a go-to, on-the-floor resource for colleagues - offering real-time support, guidance, and problem-solving
Help colleagues navigate the space with ease, from finding workstations to understanding seating zones and hubs
Partner with teams across the business to support day-to-day workplace needs
Create a welcoming, approachable presence that makes colleagues feel supported and taken care of

Drive Colleague Engagement

Help bring workplace moments to life - supporting in-office programming, enterprise events, and surprise-and-delight experiences
Assist with event execution, including setup, catering coordination, and on-the-day support
Ensure spaces are thoughtfully prepared before, during, and after events to deliver a seamless experience
Act as a porter, moving flexible furniture in shared spaces and setting up rooms to layout specifications.

Keep Operations Running Smoothly

Welcome visitors and provide friendly wayfinding and support
Submit, coordinate and track facility and technology service requests
Optional: step into additional roles such as Fire Warden or First Aid Representative (training provided)

Job Requirements:

What the Role Requires

Stay active and visible across multiple floors – this is a hands-on, on-the-ground role
Comfort being on your feet for extended periods throughout the day
Ability to lift and move supplies (up to 50 lbs) as needed

What You Bring

Post-secondary education or equivalent experience in office administration, hospitality, workplace services, or similar
Strong organizational skills with the ability to juggle priorities in a fast-paced environment
A hospitality mindset – you’re proactive, adaptable, and service-driven
Excellent communication and people skills; you’re confident engaging with a wide range of colleagues
Comfort working in a high-visibility, dynamic corporate setting
Tech savvy, with proficiency in Microsoft Office (Word, Excel, PowerPoint)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Workplace Ambassador maintains office spaces, manages café operations, and ensures meeting rooms are guest-ready. They also act as a primary point of contact for colleagues, providing wayfinding support and assisting with event execution.

Requirements

Candidates should have post-secondary education or equivalent experience in office administration or hospitality. The role requires the physical ability to lift up to 50 lbs and the capacity to remain active and mobile throughout the workday.

Skills

Office administration
Hospitality
Workplace services
Organizational skills
Communication
People skills
Microsoft Office
Word
Excel
PowerPoint
Facility management
Event execution
Wayfinding
Problem-solving

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Workplace Ambassador
Office Administration
Hospitality
Workplace Services
Facility Management
Event Coordination
Inventory Management
Microsoft Office
Word
Excel
PowerPoint
Customer Service
Wayfinding
Corporate Environment
Professional Development
Real Estate
Operations Support

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