Operations Manager

Our client, an investment management firm requires an Operations Manager to join their team. The Operations Manager is responsible for the effective operation and ongoing improvement of the firm’s investment operations, reporting and operational systems. The role combines day-to-day execution with strategic problem solving, including Portfolio Management System administration and reconciliation, client reporting, account onboarding, operational troubleshooting, and support for client service and external advisors. The Operations Manager is expected to identify opportunities to improve the firm’s operational infrastructure, propose and execute solutions, coordinate with external vendors, and own processes from end to end.

Responsibilities :

Portfolio Management System & Reconciliations

• Review daily Portfolio Management System reconciliation and system integrity reports and resolve exceptions, broken mappings and account setup issues.
• Monitor transaction feeds and investigate unusual or unmatched activity.
• Maintain account mappings, feed groups, reporting structures and system access.
• Support Portfolio Management System enhancements, testing and configuration changes.

Client Reporting

• Prepare and validate monthly, quarterly, annual and ad hoc client reports.
• Produce specialized reporting, including fee analyses, transaction histories and consolidated summaries.
• Review NAV and transaction data to confirm accuracy before reports are distributed.
• Coordinate quarterly statement production and ensure reporting is complete and accurate.

Client & Advisor Support

• Answer operational and reporting questions from the client service team, clients and external advisors.
• Provide support on account activity, transaction explanations, statement reconciliations, payment instructions and account administration.
• Act as an escalation point for complex operational or reporting questions and help transfer knowledge to the client service team.
• Onboarding & Account Administration
• Set up new client accounts in the Portfolio Management System after custodian accounts are opened.
• Configure RBC IS accounts, reporting mappings, feed mappings and related account structures.
• Support Canadian and Cayman client onboarding and account maintenance.
• Maintain and improve client offboarding procedures and checklists.

Cayman Operations

• Review Cayman account information, reconciliations and operational records.
• Oversee Cayman reporting and account setup requirements, including series accounting where applicable.
• Process Improvement, Business Architecture & Operational Projects
• Identify operational, data and reporting issues across systems, determine root causes and coordinate solutions through to completion.
• Propose and execute improvements to operational workflows, reporting processes, system configurations and back-end infrastructure to better support clients and the business.
• Own key operational processes end to end, connecting requirements across client service, investment operations, custodians, technology and reporting systems.
• Work with external vendors and service providers to evaluate issues, define requirements, implement enhancements and ensure solutions meet the firm’s operational needs.
• Apply strong business judgment and an understanding of how systems, data and processes fit together to design scalable and practical operating solutions.
• Support statement filing, client portal administration, tax document delivery and compliance data requests as required.

Qualifications:

• 3-5 years portfolio and/or investment management experience including experience working with back-office custodians.
• Strong attention to detail and comfort working with reconciliations, transactions and client reporting.
• Experience with portfolio management, reporting or investment operations systems. Experience with Harmony preferred.
• Advance Excel skills.
• Strong problem-solving skills, business acumen and the ability to translate operational needs into practical process or system improvements.
• Ability to work across operations, client service, technology and external providers, and to take ownership of issues from identification through resolution.
• Strong organizational, communication and follow-through skills.
• Comfort balancing recurring operational responsibilities with strategic projects, process enhancements and ad hoc requests.

TDS Personnel is an equal opportunity employer committed to fostering an inclusive and accessible workplace in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates participating in all stages of the recruitment and selection process.