Junior Support Engineer
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Name: Polyzor IT Services Inc.
Industry: Information and cultural industries
Location: 505 Queensway East, Mississauga
Employment Details Summary of Duties
- Provide Helpdesk support to end-users
- Monitor customers’ IT environments using RMM and other Consoles. Respond quickly and effectively to requests received through Alerts and Ticketing system.
- Record all support activities, progress, actions, and status tasks within Ticketing system. Provide clear and detailed closure comments for customer review. Document resolution activities for future reference.
- Install, test and configure new workstations, peripheral equipment, and software
- Configure and maintain Microsoft (Office) 365 Tenant operations, including Email, SharePoint, OneDrive, Teams, Intune.
- Install, configure and support network and local printers, MFPs and scanners.
- Configure and support Android and iPhone-based smartphones.
- Engage with hardware and software vendors to troubleshoot specific issues.
- Knowledge of Windows 11 OS – installation, setup in AD and AAD environments, troubleshooting of storage, performance, printing and other issues.
- Knowledge of Microsoft Office 365 technologies - Email, SharePoint, OneDrive, Teams, Intune.
- Understanding of all basic networking concepts
- CompTIA A+, Network +, Security+, similar certification or experience.
- Microsoft MCP, Fortinet (or other key vendors/manufacturer specific technical certifications).
- Ability to work independently and as part of a team environment.
- Excellent customer service skills, including end-user support experience with verbal and written communication skills.
- Motivation to acquire new knowledge through learning and experience with new technologies.
More about this job
Responsibilities
Provide end-user helpdesk support, monitor customer IT environments, respond to alerts and tickets, and document support activities and resolutions. Install and configure workstations, software, printers, and mobile devices, and maintain Microsoft 365 tenant services while coordinating with vendors to resolve technical issues.
Requirements
The role requires knowledge of Windows 11 troubleshooting, Microsoft 365 technologies, and basic networking, with relevant certifications or equivalent experience such as CompTIA or vendor-specific credentials. Candidates should have strong customer service and communication skills, work effectively independently and in a team, and be motivated to learn new technologies.
Skills
- Helpdesk Support
- Windows 11
- Active Directory
- Azure Active Directory
- Microsoft 365
- Email Administration
- SharePoint
- OneDrive
- Microsoft Teams
- Microsoft Intune
- Networking
- Remote Monitoring and Management
- Ticketing Systems
- Workstation Configuration
- Printer Support
- Mobile Device Support
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Helpdesk
- End-User Support
- Windows 11
- Active Directory
- Azure Active Directory
- Microsoft 365
- SharePoint
- OneDrive
- Microsoft Teams
- Microsoft Intune
- Remote Monitoring and Management
- RMM Consoles
- Ticketing Systems
- Networking
- Workstations
- Peripheral Equipment
- Printers
- Multifunction Printers
- Scanners
- Android
- iPhone
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft MCP
- Fortinet
- Vendor Troubleshooting