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Added 2 hours ago
MN
Retail Sales Representative
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- Part-time
Added 3 hours ago
RI
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- Full-time
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OW
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X
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IP
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Added 15 hours ago
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TDSB Community Services

Junior Support Engineer

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Company Details

Company Name: Polyzor IT Services Inc.

Industry: Information and cultural industries

Location: 505 Queensway East, Mississauga

Employment Details Summary of Duties

Provide Helpdesk support to end-users
Monitor customers’ IT environments using RMM and other Consoles. Respond quickly and effectively to requests received through Alerts and Ticketing system.
Record all support activities, progress, actions, and status tasks within Ticketing system. Provide clear and detailed closure comments for customer review. Document resolution activities for future reference.
Install, test and configure new workstations, peripheral equipment, and software
Configure and maintain Microsoft (Office) 365 Tenant operations, including Email, SharePoint, OneDrive, Teams, Intune.
Install, configure and support network and local printers, MFPs and scanners.
Configure and support Android and iPhone-based smartphones.
Engage with hardware and software vendors to troubleshoot specific issues.

Qualifications

Knowledge of Windows 11 OS – installation, setup in AD and AAD environments, troubleshooting of storage, performance, printing and other issues.
Knowledge of Microsoft Office 365 technologies - Email, SharePoint, OneDrive, Teams, Intune.
Understanding of all basic networking concepts
CompTIA A+, Network +, Security+, similar certification or experience.
Microsoft MCP, Fortinet (or other key vendors/manufacturer specific technical certifications).
Ability to work independently and as part of a team environment.
Excellent customer service skills, including end-user support experience with verbal and written communication skills.
Motivation to acquire new knowledge through learning and experience with new technologies.

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More about this job

Responsibilities

Provide end-user helpdesk support, monitor customer IT environments, respond to alerts and tickets, and document support activities and resolutions. Install and configure workstations, software, printers, and mobile devices, and maintain Microsoft 365 tenant services while coordinating with vendors to resolve technical issues.

Requirements

The role requires knowledge of Windows 11 troubleshooting, Microsoft 365 technologies, and basic networking, with relevant certifications or equivalent experience such as CompTIA or vendor-specific credentials. Candidates should have strong customer service and communication skills, work effectively independently and in a team, and be motivated to learn new technologies.

Skills

Helpdesk Support
Windows 11
Active Directory
Azure Active Directory
Microsoft 365
Email Administration
SharePoint
OneDrive
Microsoft Teams
Microsoft Intune
Networking
Remote Monitoring and Management
Ticketing Systems
Workstation Configuration
Printer Support
Mobile Device Support

Visa sponsorship

Not detected in the job text

Keywords

Helpdesk
End-User Support
Windows 11
Active Directory
Azure Active Directory
Microsoft 365
Email
SharePoint
OneDrive
Microsoft Teams
Microsoft Intune
Remote Monitoring and Management
RMM Consoles
Ticketing Systems
Networking
Workstations
Peripheral Equipment
Printers
Multifunction Printers
Scanners
Android
iPhone
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft MCP
Fortinet
Vendor Troubleshooting

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