Customer Service Headquarters Shipper

About Us

Founded in 1982, TEAM Group is a privately-owned Canadian company providing a wide range of manufacturing and production support services across North America. Specializing in industrial cleaning, facilities maintenance, trades, and shutdown services, we are recognized for our expertise in cleanroom-controlled environments. With a strong focus on quality, safety, and teamwork, we foster lasting relationships with both our employees and clients, ensuring efficient and reliable solutions tailored to meet diverse industry needs.

Our commitment to operational excellence, innovation, and employee development has recently earned TEAM Group recognition as a 2026 winner of Canada's Best Managed Companies!

We are a people-business with a strong focus on safety. Teamwork guides us to engage and sustain long-term relationships with our employees and customers. We are currently seeking a qualified Customer Service Headquarters Shipper for our Oshawa, ON location based at the General Motors site.

The Customer Service Headquarters Shipper will be responsible for providing mail, courier, transportation, and general operational support to ensure the efficient day-to-day operation of the facility. This role involves coordinating incoming and outgoing shipments, managing mail distribution, supporting conference room and audiovisual needs, maintaining inventory, and assisting with transportation and material handling activities.

*** Please note this is a 12-Month Contract position.

Schedule: Day Shift, Monday to Friday (8-hour shifts)

Salary: $52,000/year

Key Responsibilities

• Log incoming couriers and contact recipients to arrange pickup or delivery.
• Sort incoming Canada Post mail and scan and email mail to the appropriate recipients or departments.
• Perform transportation runs to various General Motors locations to deliver and pick up mail, couriers, and other items, including bank runs.
• Provide conference room and audiovisual (AV) support for the building.
• Manage stationery inventory and assist with inventory control.
• Process outgoing mail using the postage machine.
• Process outgoing courier shipments through the FedEx system.
• Load and unload transport trucks using a forklift.
• Coordinate and process parts orders as required.
• Provide backfill support for other team members when required.
• Maintain accurate logs, records, and reporting documentation, ensuring attention to detail.
• Maintain the highest levels of customer service while demonstrating a friendly, cooperative, and professional attitude.
• Demonstrate flexibility in responding to changing customer needs and operational priorities.
• Follow all established safety procedures and workplace requirements.
• Take direction from the supervisor or manager and perform other duties as assigned.

Qualifications and Skills

• Strong computer skills, including good keyboarding abilities and knowledge of Microsoft Excel.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills.
• A team player with a positive, solution-oriented attitude.
• Valid and clean driver's licence is mandatory; a driver's abstract will be required.
• Transportation of Dangerous Goods (TDG) and International Air Transport Association (IATA) certification will be required.
• Valid forklift certification will be required.
• Strong time-management skills and a sense of urgency when prioritizing tasks.
• Ability to work independently with minimal or no on-site supervision.
• Ability to lift up to 50 lbs.
• Flexibility to assist with various duties and provide coverage for team members as needed.

We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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