Onsite IT Support Engineer – End User Support & Smart Hands
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2+ years of onsite/desktop/field IT support experience.
- Posting language
- English
- Posted
Original job description
Onsite IT Support Engineer – End User Support & Smart Hands
We are looking for an experienced Onsite IT Support Engineer to provide end-user support and smart hands/eyes services.
Locations: Vancouver, BC
Contract: October 5, 2026 – April 1, 2027
Schedule: Monday–Friday, 11:00 AM–8:00 PM local time; occasional Saturday, 8:00 AM–5:00 PM
Key Responsibilities:
- Provide onsite desktop/end-user technical support.
- Troubleshoot hardware, software, network, and connectivity issues.
- Perform smart hands/eyes activities, including equipment installation, replacement, cabling, and basic troubleshooting.
- Support IT equipment and peripherals such as laptops, desktops, printers, monitors, and network devices.
- Document incidents, service requests, and activities in the ticketing system.
- Coordinate with remote IT teams for issue resolution.
Requirements:
- 2+ years of onsite/desktop/field IT support experience.
- Strong troubleshooting and communication skills.
- Hands-on experience with hardware, Windows, peripherals, and basic networking.
- Ability to work independently at a client site.
- Relevant IT certifications are a plus.
More about this job
Responsibilities
Provide onsite desktop and end-user technical support, troubleshooting hardware, software, network, and connectivity issues. Perform smart hands/eyes tasks such as installing, replacing, cabling, and troubleshooting equipment, while documenting work and coordinating with remote IT teams.
Requirements
Requires at least two years of onsite, desktop, or field IT support experience, along with strong troubleshooting and communication skills. Candidates need hands-on experience with hardware, Windows, peripherals, and basic networking, and must be able to work independently at a client site; relevant IT certifications are a plus.
Skills
- Onsite IT Support
- Desktop Support
- End-User Support
- Hardware Troubleshooting
- Software Troubleshooting
- Network Troubleshooting
- Connectivity Troubleshooting
- Smart Hands/Eyes Support
- Equipment Installation
- Equipment Replacement
- Cabling
- Windows
- Peripheral Support
- Basic Networking
- Ticketing Systems
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Onsite IT Support
- End-User Support
- Desktop Support
- Field IT Support
- Smart Hands/Eyes
- Hardware
- Software
- Windows
- Networking
- Connectivity
- Laptops
- Desktops
- Printers
- Monitors
- Network Devices
- Peripherals
- Equipment Installation
- Equipment Replacement
- Cabling
- Troubleshooting
- Ticketing System
- Incident Documentation
- Service Requests
- Remote IT Teams
- IT Certifications