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Added 1 min ago
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TECEZE

Information Technology Specialist

Vancouver, BC, Canada

Job type: Contract
Apply by: Oct 31, 2026
Experience: 2–5+ years of experience in End User Support, Desktop Support, Field IT Support, or Smart Hands.
Posting language: English
Posted: Oct 1, 2026

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Applications open in a new tab.

Original job description

Role: EUC Support Engineer

Duration: 6Months contract

Location: Vancouver, British Columbia, Canada.

End User Support & Smart Hands / Eyes Engineer

Job Overview

We are looking for an experienced End User Support Engineer / Smart Hands & Eyes Technician to provide onsite IT support to end users and deliver hands-on assistance to remote infrastructure, network, server, and application teams.

The engineer will act as the local technical presence onsite, handling user support, hardware troubleshooting, device installations, basic network checks, data center activities, and physical hands-and-eyes support as required.

Key Responsibilities

End User Support

Provide onsite L1/L2 technical support to end users.
Troubleshoot Windows laptops, desktops, monitors, docking stations, printers, and peripherals.
Install, configure, replace, and troubleshoot hardware and software.
Support Microsoft 365, Outlook, Teams, and other standard business applications.
Assist with user onboarding, device setup, and workstation deployments.
Handle password, account, access, and basic application-related issues.
Log and update incidents and service requests in the ticketing system.

Smart Hands & Eyes Support

Provide hands-and-eyes support to remote network, server, infrastructure, and application teams.
Perform physical checks of equipment based on remote team instructions.
Identify device status, LED indicators, port connections, cables, and hardware conditions.
Perform approved device reboots and power cycling.
Connect console cables and provide remote access assistance.
Perform cable identification, removal, insertion, and replacement.
Assist with SFP/transceiver removal and insertion where required.
Capture and share clear photos of equipment, labels, ports, and cabling.
Follow remote engineering instructions and provide accurate onsite feedback.

Data Center & Infrastructure Support

Support physical IT infrastructure activities involving servers, switches, routers, storage, and other network equipment.
Perform racking and stacking of IT equipment.
Assist with server and network device installation, movement, and relocation.
Support structured cabling and cable management activities.
Check rack layouts, equipment labels, power connections, and cable connectivity.
Assist with hardware replacement and vendor onsite activities.

Network Support

Perform basic LAN/Wi-Fi connectivity troubleshooting.
Check network ports, patch cables, wall ports, and physical connections.
Perform basic troubleshooting involving TCP/IP, DHCP, and DNS.
Escalate complex network issues to the appropriate infrastructure team.

Asset Management

Maintain accurate IT asset and inventory records.
Perform asset validation, tagging, movement, and replacement activities.
Support hardware lifecycle management, including deployment and retirement.
Document asset serial numbers, locations, and physical conditions.

Coordination & Documentation

Coordinate with remote support teams, vendors, site contacts, and end users.
Follow instructions from remote engineers during Smart Hands activities.
Maintain clear records of work performed, findings, and resolutions.
Provide photographs, reports, and completion updates when requested.
Ensure activities are completed within agreed SLA timelines.

Required Skills & Experience

2–5+ years of experience in End User Support, Desktop Support, Field IT Support, or Smart Hands.
Strong hands-on experience with Windows laptops, desktops, printers, and peripherals.
Good troubleshooting skills across hardware, software, and connectivity issues.
Experience providing Smart Hands / Smart Eyes / Hands & Feet support.
Basic knowledge of networking, LAN, Wi-Fi, TCP/IP, DHCP, and DNS.
Experience with servers, network devices, racks, cabling, and basic data center activities is preferred.
Familiarity with Microsoft 365 and common enterprise applications.
Good communication and documentation skills.
Ability to follow remote technical instructions accurately.
Strong attention to detail and professional onsite behaviour.
Ability to work independently and coordinate with distributed technical teams.

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More about this job

Responsibilities

Provide onsite L1/L2 support for end users, including troubleshooting and deploying computers, peripherals, software, and business applications. Deliver hands-and-eyes assistance to remote technical teams, support physical infrastructure and data center activities, maintain asset records, and document work and findings.

Requirements

Requires 2–5+ years of experience in end user, desktop, field IT, or Smart Hands support, with strong Windows hardware and software troubleshooting skills. Candidates should have basic networking knowledge, familiarity with Microsoft 365 and enterprise applications, and the ability to follow technical instructions, communicate clearly, and work independently.

Skills

End User Support
Desktop Support
Windows Troubleshooting
Hardware Troubleshooting
Software Troubleshooting
Microsoft 365
Smart Hands Support
Data Center Support
Basic Networking
LAN and Wi-Fi Troubleshooting
TCP/IP
DHCP
DNS
Structured Cabling
IT Asset Management
Incident Documentation

Visa sponsorship

Not detected in the job text

Keywords

Windows
Microsoft 365
Outlook
Microsoft Teams
Laptops
Desktops
Printers
Peripherals
Smart Hands
Smart Eyes
End User Support
Desktop Support
Ticketing System
Servers
Switches
Routers
Storage
Data Center
Racking and Stacking
Structured Cabling
SFP Transceivers
LAN
Wi-Fi
TCP/IP
DHCP
DNS
IT Asset Management
Hardware Lifecycle Management
Incident Management
Service Requests

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