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Added 8 mins ago
QA Automation Engineer
SWTCH
Toronto, ON
Full-time
We're looking for a QA Automation Engineer who is passionate about software quality and automation to help ensure our products are reliable, scalable, and deliver an exceptional customer…
Added 39 mins ago
Project Engineer, Automation, Senior
Lakeside Process Controls
Winnipeg, MB
$95,000 to $120,000 USD / year
Full-time
What you will be doing in the role of Project Engineer, Automation:
Added 39 mins ago
Project Engineer, Automation, Intermediate
Lakeside Controls
Winnipeg, MB
What you will be doing in the role of Project Engineer, Automation, Intermediate:
Added 1 hour ago
Spacecraft EMC Systems Engineer
MDA
Sainte-Anne-de-Bellevue, QC
Full-time
MDA is seeking a Spacecraft EMC Systems Engineer for its high‑performance spacecraft for our remote sensing and communications satellites. The Spacecraft EMC Systems Engineer will own the…
Added 1 hour ago
MLA Design Verification Engineer I, Annapurna Labs
Amazon
Toronto, ON
At Annapurna Labs we are at the forefront of hardware co-design not just in Amazon Web Services (AWS) but across the industry. The work we do is cutting-edge and internet-scale while also…
Added 1 hour ago
Analog Design, Sr Staff Engineer - 17998
Synopsys
Mississauga, ON
You are an accomplished analog design engineer with a passion for pushing the boundaries of high-speed connectivity. You thrive on solving complex technical challenges and are energized by…
Added 1 hour ago
Analog Design, Sr Staff Engineer - 18597
Synopsys
Ottawa, ON
Added 1 hour ago
Hardware Validation Engineer, Sr Staff
Synopsys
Ottawa, ON
6-8+ years of Hardware design and validation experience with a focus on high-speed digital and mixed-signal systems
Added 1 hour ago
Pre-Silicon Signoff Lead
Synopsys
Mississauga, ON
You are a seasoned engineer with deep expertise in high-speed serial communication and transceiver design, blending theoretical rigor with hands-on laboratory proficiency. You thrive in…
Added 1 hour ago
Principal Digital Verification Engineer
Synopsys
Ottawa, ON
Solid understanding of C and experience with software/hardware co-simulation
Added 1 hour ago
Principal Firmware Engineer
Synopsys
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Explaining a firmware optimization to a hardware engineer or a training strategy to a customer-facing team is something you can do without losing either audience
Added 1 hour ago
Principal SI/PI Engineer - 18619
Synopsys
Mississauga, ON
You are a highly skilled and passionate engineer with a deep understanding of high-speed signal and power integrity, particularly in the realm of SerDes interfaces. With a proven track…
Added 1 hour ago
R&D Engineering, Staff Engineer
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Vancouver, BC
Added 1 hour ago
Systems Software Engineer - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
We're looking for a Systems Software Engineer or someone interested in expanding their knowledge in the Systems area. Our Systems Engineers maintain a broad view of the game and engine…
Added 1 hour ago
Systems Software Engineer - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
We're looking for a Systems Software Engineer or someone interested in expanding their knowledge in the Systems area. Our Systems Engineers maintain a broad view of the game and engine…
Added 1 hour ago
Systems Software Engineer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
As a Systems Software Engineer, you will help push our primary systems and shared engine into the future. Our systems engineers maintain a broad view of the game and engine systems and look…
Added 1 hour ago
Senior Staff Hardware Validation Engineer
Synopsys
Mississauga, ON
You bring solid engineering design knowledge and hands-on experience to hardware designs supporting SERDES validation work. Designing a PCB means more than running a checklist for you. It…
Added 1 hour ago
Silicon Validation Engineer
Synopsys
Mississauga, ON
Design and build test boards and hardware setups to support validation, including schematic entry, component selection, and PCB layout coordination
Added 1 hour ago
Silicon Validation Software Engineer (Sr Staff)
Synopsys
Mississauga, ON
Debug complex issues that span the hardware-software interface during silicon bring-up, collaborating with analog designers, systems engineers, and firmware teams to isolate root causes
Added 1 hour ago
Senior Gameplay Software Engineer - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
We are looking for an experienced Senior Gameplay Engineer to join our team in Vancouver and help craft the next generation of on-ice gameplay. In this role, you will be a core architect of…
Added 1 hour ago
Rendering Software Engineer - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
We are seeking a Rendering Software Engineer to join our EA SPORTS NHL development team. You will contribute to evolving our rendering engine to support expanding target environments,…
Added 2 hours ago
Quantum Engineer (Qubit System Performance)
Photonic Inc.
Coquitlam, BC
$119,000 to $163,000 CAD / year
Full-time
This Quantum Engineer role at Photonic is part of the Spin‑Photon Qubit System Performance team. Leveraging your technical skills in quantum engineering, curiosity, and synthetic thinking,…
Added 2 hours ago
Lead Animation Engineer (Apex Legends)
Electronic Arts
Vancouver, BC
Develop cross-platform for Sony, Microsoft, and Nintendo hardware.
Added 2 hours ago
Staff Silicon Validation Software Engineer - 17309
Synopsys
Mississauga, ON
As a seasoned Software Engineer, you bring a strong combination of software expertise and hands-on experience in silicon validation environments. You are passionate about building software…
Added 2 hours ago
Staff Validation/Verification Engineer - 17399
Synopsys
Ottawa, ON
We are seeking a Staff Validation Engineer to own bring-up, validation, characterization, and debug of high-speed memory PHY subsystems including DDR, LPDDR, and HBM. You will work across…

TECEZE

Information Technology Specialist

Vancouver, BC, Canada

Job type: Contract
Apply by: Oct 31, 2026
Experience: 2–5+ years of experience in End User Support, Desktop Support, Field IT Support, or Smart Hands.
Posting language: English
Posted: Oct 1, 2026

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Applications open in a new tab.

Original job description

Role: EUC Support Engineer

Duration: 6Months contract

Location: Vancouver, British Columbia, Canada.

End User Support & Smart Hands / Eyes Engineer

Job Overview

We are looking for an experienced End User Support Engineer / Smart Hands & Eyes Technician to provide onsite IT support to end users and deliver hands-on assistance to remote infrastructure, network, server, and application teams.

The engineer will act as the local technical presence onsite, handling user support, hardware troubleshooting, device installations, basic network checks, data center activities, and physical hands-and-eyes support as required.

Key Responsibilities

End User Support

Provide onsite L1/L2 technical support to end users.
Troubleshoot Windows laptops, desktops, monitors, docking stations, printers, and peripherals.
Install, configure, replace, and troubleshoot hardware and software.
Support Microsoft 365, Outlook, Teams, and other standard business applications.
Assist with user onboarding, device setup, and workstation deployments.
Handle password, account, access, and basic application-related issues.
Log and update incidents and service requests in the ticketing system.

Smart Hands & Eyes Support

Provide hands-and-eyes support to remote network, server, infrastructure, and application teams.
Perform physical checks of equipment based on remote team instructions.
Identify device status, LED indicators, port connections, cables, and hardware conditions.
Perform approved device reboots and power cycling.
Connect console cables and provide remote access assistance.
Perform cable identification, removal, insertion, and replacement.
Assist with SFP/transceiver removal and insertion where required.
Capture and share clear photos of equipment, labels, ports, and cabling.
Follow remote engineering instructions and provide accurate onsite feedback.

Data Center & Infrastructure Support

Support physical IT infrastructure activities involving servers, switches, routers, storage, and other network equipment.
Perform racking and stacking of IT equipment.
Assist with server and network device installation, movement, and relocation.
Support structured cabling and cable management activities.
Check rack layouts, equipment labels, power connections, and cable connectivity.
Assist with hardware replacement and vendor onsite activities.

Network Support

Perform basic LAN/Wi-Fi connectivity troubleshooting.
Check network ports, patch cables, wall ports, and physical connections.
Perform basic troubleshooting involving TCP/IP, DHCP, and DNS.
Escalate complex network issues to the appropriate infrastructure team.

Asset Management

Maintain accurate IT asset and inventory records.
Perform asset validation, tagging, movement, and replacement activities.
Support hardware lifecycle management, including deployment and retirement.
Document asset serial numbers, locations, and physical conditions.

Coordination & Documentation

Coordinate with remote support teams, vendors, site contacts, and end users.
Follow instructions from remote engineers during Smart Hands activities.
Maintain clear records of work performed, findings, and resolutions.
Provide photographs, reports, and completion updates when requested.
Ensure activities are completed within agreed SLA timelines.

Required Skills & Experience

2–5+ years of experience in End User Support, Desktop Support, Field IT Support, or Smart Hands.
Strong hands-on experience with Windows laptops, desktops, printers, and peripherals.
Good troubleshooting skills across hardware, software, and connectivity issues.
Experience providing Smart Hands / Smart Eyes / Hands & Feet support.
Basic knowledge of networking, LAN, Wi-Fi, TCP/IP, DHCP, and DNS.
Experience with servers, network devices, racks, cabling, and basic data center activities is preferred.
Familiarity with Microsoft 365 and common enterprise applications.
Good communication and documentation skills.
Ability to follow remote technical instructions accurately.
Strong attention to detail and professional onsite behaviour.
Ability to work independently and coordinate with distributed technical teams.

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More about this job

Responsibilities

Provide onsite L1/L2 support for end users, including troubleshooting and deploying computers, peripherals, software, and business applications. Deliver hands-and-eyes assistance to remote technical teams, support physical infrastructure and data center activities, maintain asset records, and document work and findings.

Requirements

Requires 2–5+ years of experience in end user, desktop, field IT, or Smart Hands support, with strong Windows hardware and software troubleshooting skills. Candidates should have basic networking knowledge, familiarity with Microsoft 365 and enterprise applications, and the ability to follow technical instructions, communicate clearly, and work independently.

Skills

End User Support
Desktop Support
Windows Troubleshooting
Hardware Troubleshooting
Software Troubleshooting
Microsoft 365
Smart Hands Support
Data Center Support
Basic Networking
LAN and Wi-Fi Troubleshooting
TCP/IP
DHCP
DNS
Structured Cabling
IT Asset Management
Incident Documentation

Visa sponsorship

Not detected in the job text

Keywords

Windows
Microsoft 365
Outlook
Microsoft Teams
Laptops
Desktops
Printers
Peripherals
Smart Hands
Smart Eyes
End User Support
Desktop Support
Ticketing System
Servers
Switches
Routers
Storage
Data Center
Racking and Stacking
Structured Cabling
SFP Transceivers
LAN
Wi-Fi
TCP/IP
DHCP
DNS
IT Asset Management
Hardware Lifecycle Management
Incident Management
Service Requests

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