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Added 11 mins ago
H
Senior Servicenow Developer – SPM
HCLTech
Canada
- Contract
Bachelor’s degree in Computer Science, Information Technology, or related discipline (or equivalent experience).
Added 11 mins ago
AA
Consultant
Alpha Agency
Toronto, ON
- Full-time
…in 2003, we have worked for over 20 years to bring together specialist, sector-focused strategy, management consulting and technology expertise to support the entire client transformation…
Added 41 mins ago
CI
Modelling Resource - Specialist
Calian in Space & Technology
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Calian is seeking a Modelling Resource – Specialist to support Defence Research and Development Canada (DRDC). The role supports research, development, analysis and evaluation of military…
Added 41 mins ago
MD
Salesforce Developer - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 4
Added 41 mins ago
MD
Principal Information Security Engineer - ITS5
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 5
Added 41 mins ago
SA
CEPS - Subject Matter Expert - Curriculum Development - Industrial Instrumentation Certificate
Southern Alberta Institute of Technology (SAIT)
Alberta Beach, AB
- Full-time
Continuing Education and Professional Studies (CEPS) at SAIT offers a wide range of programs designed to support lifelong learning, career advancement (through reskilling and upskilling)…
Added 1 hour ago
R
Lead Application Administrator
RBC
Toronto, ON
- Full-time
Researching and implementing new technology per project and support needs.
Added 1 hour ago
HC
Specialist Advisory Teacher (Cog & Ln)
Hertfordshire County Council
Apsley, ON
- Full-time
This is an exciting opportunity to join the SEND Specialist Advice and Support Service (SEND SAS) as a Qualified Teacher, supporting children and young people with cognition and learning…
Added 1 hour ago
IE
Specialist, Business Operations
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
We are seeking an entrepreneurial Business Operations Specialist to help strengthen the commercial growth and operational execution of the IMAX Enhanced business. This role is ideal for a…
Added 3 hours ago
CG
Customer Experience & Booking Specialist
Canadoor Garage Doors
Barrie, ON
- Full-time
Customer Experience & Booking Specialist (Full-Time)
Added 5 hours ago
SP
Platform and Security Growth Business Account Executive
Salesforce Partner Canada
Toronto, ON
- Full-time
Trusted Partner: A commitment to guiding customers on their Salesforce journey with integrity and support.
Added 5 hours ago
NF
Senior Internal Communications Specialist
Northbridge Financial Corporation
Toronto, ON
- Full-time
As an Senior Internal Communications Specialist at Northbridge, you’ll play a key role in how information flows across the organization and how employees experience our digital workplace.…
Added 5 hours ago
T
Senior Contact Center Support Specialist (Amazon Connect)
TD
Toronto, ON
- Full-time
As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that…
Added 5 hours ago
T
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
Proficiency with SQL and experience using AMPscript, HTML, and CSS to support personalization, automation, and campaign development.
Added 6 hours ago
B
Sr Manager, Compensation - Technology & Operations
BMO
Toronto, ON
- Full-time
…business/group and leadership engagements to execute BMO’s strategy and support the business/group strategy. Supports/defines the strategic direction, governance design, program design and…
Added 6 hours ago
KM
Employee Services & Relations Specialist/Spécialiste, Services et relations aux employés (GTA)
Konica Minolta Business Solutions, U.S.A., Inc.
Mississauga, ON
- Full-time
The Employee Services & Relations Specialist delivers exceptional HR support and program execution to employees and managers while fostering a positive and compliant workplace environment.…
Added 6 hours ago
WT
Web Developer (Django Specialist)
Webhorse Technologies
Inuvik, NT
- Full-time
IT Support Technician (Microsoft Solutions Specialist)
Added 6 hours ago
ZI
HR Specialist/Manager (Geely Auto)
Zeekr International
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…benefits and pension registration/administration, work permit support, and local vendor…
Added 7 hours ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Network and Systems Specialist will oversee the day-to-day operation of the computer network, including hardware & software support.
Added 7 hours ago
M
Client Service Specialist - AdminAdvantage
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation.
Added 7 hours ago
Network & Systems Support Specialist Trainee CANADA
CLAAS
Regina, SK
The Network & Systems Support Specialist Trainee installs, modifies, and makes repairs to personal computer hardware and software systems, provides technical assistance and training to…
Added 7 hours ago
RB
Lead System Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Researching and implementing new technology per project and support needs.
Added 7 hours ago
EM
Product Specialist, evertz.io
Evertz Microsystems Limited
Burlington, ON
- Full-time
Degree or diploma in Computer Science, Information Technology, or a related field (or equivalent experience)
Added 7 hours ago
B
Sales Technology Excellence and Enablement Specialist
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
Additionally, the Sales Technology Excellence and Enablement Specialist will work closely with the North America Salesforce (SFDC) Delegated Admin (DA) and SEE Team to understand and…
Added 8 hours ago
CP
Process Technician
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy ON Adair
- Full-time
The newly launched manufacturing facility on Adair Blvd marks a pivotal expansion of Catalent’s Zydis® technology, a globally renowned, fast-dissolve oral dosage form that has transformed…

TECEZE

Information Technology Specialist

Vancouver, BC, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Oct 31, 2026
Experience: 2–5+ years of experience in End User Support, Desktop Support, Field IT Support, or Smart Hands.
Posting language: English
Posted: Oct 1, 2026

Original job description

Role: EUC Support Engineer

Duration: 6Months contract

Location: Vancouver, British Columbia, Canada.

End User Support & Smart Hands / Eyes Engineer

Job Overview

We are looking for an experienced End User Support Engineer / Smart Hands & Eyes Technician to provide onsite IT support to end users and deliver hands-on assistance to remote infrastructure, network, server, and application teams.

The engineer will act as the local technical presence onsite, handling user support, hardware troubleshooting, device installations, basic network checks, data center activities, and physical hands-and-eyes support as required.

Key Responsibilities

End User Support

Provide onsite L1/L2 technical support to end users.
Troubleshoot Windows laptops, desktops, monitors, docking stations, printers, and peripherals.
Install, configure, replace, and troubleshoot hardware and software.
Support Microsoft 365, Outlook, Teams, and other standard business applications.
Assist with user onboarding, device setup, and workstation deployments.
Handle password, account, access, and basic application-related issues.
Log and update incidents and service requests in the ticketing system.

Smart Hands & Eyes Support

Provide hands-and-eyes support to remote network, server, infrastructure, and application teams.
Perform physical checks of equipment based on remote team instructions.
Identify device status, LED indicators, port connections, cables, and hardware conditions.
Perform approved device reboots and power cycling.
Connect console cables and provide remote access assistance.
Perform cable identification, removal, insertion, and replacement.
Assist with SFP/transceiver removal and insertion where required.
Capture and share clear photos of equipment, labels, ports, and cabling.
Follow remote engineering instructions and provide accurate onsite feedback.

Data Center & Infrastructure Support

Support physical IT infrastructure activities involving servers, switches, routers, storage, and other network equipment.
Perform racking and stacking of IT equipment.
Assist with server and network device installation, movement, and relocation.
Support structured cabling and cable management activities.
Check rack layouts, equipment labels, power connections, and cable connectivity.
Assist with hardware replacement and vendor onsite activities.

Network Support

Perform basic LAN/Wi-Fi connectivity troubleshooting.
Check network ports, patch cables, wall ports, and physical connections.
Perform basic troubleshooting involving TCP/IP, DHCP, and DNS.
Escalate complex network issues to the appropriate infrastructure team.

Asset Management

Maintain accurate IT asset and inventory records.
Perform asset validation, tagging, movement, and replacement activities.
Support hardware lifecycle management, including deployment and retirement.
Document asset serial numbers, locations, and physical conditions.

Coordination & Documentation

Coordinate with remote support teams, vendors, site contacts, and end users.
Follow instructions from remote engineers during Smart Hands activities.
Maintain clear records of work performed, findings, and resolutions.
Provide photographs, reports, and completion updates when requested.
Ensure activities are completed within agreed SLA timelines.

Required Skills & Experience

2–5+ years of experience in End User Support, Desktop Support, Field IT Support, or Smart Hands.
Strong hands-on experience with Windows laptops, desktops, printers, and peripherals.
Good troubleshooting skills across hardware, software, and connectivity issues.
Experience providing Smart Hands / Smart Eyes / Hands & Feet support.
Basic knowledge of networking, LAN, Wi-Fi, TCP/IP, DHCP, and DNS.
Experience with servers, network devices, racks, cabling, and basic data center activities is preferred.
Familiarity with Microsoft 365 and common enterprise applications.
Good communication and documentation skills.
Ability to follow remote technical instructions accurately.
Strong attention to detail and professional onsite behaviour.
Ability to work independently and coordinate with distributed technical teams.

Apply About employer

More about this job

Responsibilities

Provide onsite L1/L2 support for end users, including troubleshooting and deploying computers, peripherals, software, and business applications. Deliver hands-and-eyes assistance to remote technical teams, support physical infrastructure and data center activities, maintain asset records, and document work and findings.

Requirements

Requires 2–5+ years of experience in end user, desktop, field IT, or Smart Hands support, with strong Windows hardware and software troubleshooting skills. Candidates should have basic networking knowledge, familiarity with Microsoft 365 and enterprise applications, and the ability to follow technical instructions, communicate clearly, and work independently.

Skills

End User Support
Desktop Support
Windows Troubleshooting
Hardware Troubleshooting
Software Troubleshooting
Microsoft 365
Smart Hands Support
Data Center Support
Basic Networking
LAN and Wi-Fi Troubleshooting
TCP/IP
DHCP
DNS
Structured Cabling
IT Asset Management
Incident Documentation

Visa sponsorship

Not detected in the job text

Keywords

Windows
Microsoft 365
Outlook
Microsoft Teams
Laptops
Desktops
Printers
Peripherals
Smart Hands
Smart Eyes
End User Support
Desktop Support
Ticketing System
Servers
Switches
Routers
Storage
Data Center
Racking and Stacking
Structured Cabling
SFP Transceivers
LAN
Wi-Fi
TCP/IP
DHCP
DNS
IT Asset Management
Hardware Lifecycle Management
Incident Management
Service Requests

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