User support technician
- 13750 50 St NW suite 14, Edmonton, AB, T5A 5J6, Canada
On-site
From $33.19 CAD / hour · Full-time
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Job details
- Pay
- From $33.19 CAD / hour
- Job type
- Full-time
- Workplace
- On-site
- Apply by
- Working hours
- 30 hours per week
- Posting language
- English
- Posted
Original job description
- Location 13750 50 St NW suite 14Edmonton, ABT5A 5J6
- Work location On site
- Salary$33.19HOUR hourly / 30 hours per week
- Terms of employment Permanent employmentFull time
- Morning, Day, Weekend
- Starts as soon as possible
- Benefits: Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3612329
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs covered by employer
- Willing to relocate
Responsibilities
Tasks
- Give access to computer networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- 1 to 2 people
Credentials
Certificates, licences, memberships, and courses
- Associate Computing Professional (ACP)
- Cisco certified network associate
- Microsoft certified professional (MCP)
- A+ Certification
Experience and specialization
Computer and technology knowledge
- Android
- Security software
- Word processing software
- MS Windows
- TCP/IP
Additional information
Security and safety
- Bondable
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Time management
- Honesty
Benefits
Financial benefits
- Gasoline paid
Other benefits
- Free parking available