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Tech Guardian

Field Systems Engineer (Level 1+)

Field, BC, Canada

Job type: Full-time
Apply by: Oct 15, 2026
Experience: 4+ Years Help Desk / Field Tech Experience
Posting language: English
Posted: Aug 5, 2026

Apply About employer

Applications open in a new tab.

Original job description

Field, Systems Engineer (Level 1+)

Position – Field, Systems Engineer (Level 1+) Inland Empire

Company: Tech Guardian

Status: Full Time

Initial Compensation: $24.48 – $27.46/hour (based on experience and certifications); plus travel and a significant bonus structure

Company Description

Tech Guardian is a Managed Service Provider (MSP) that has been in business for over 19 years. We are an award-winning IT company rated in the top 5% in USA, with expertise across all IT environments. Our office is located in Lake Elsinore and we serve small and medium businesses throughout the Inland Empire. Tech Guardian provides something different than what is traditionally done in the IT space. We provide proactive IT services, not break/fix, so our techs are responsible for engineering system solutions to protect customers from downtime. Our business is steadily growing and we need engineers and technicians with a strong desire to grow with our company and be a team player. Tech Guardian values its employees and invests in their long-term growth. We expect our technicians to advance and grow in the company by certifying in a range of products and we compensate with pay raises with each certification. We provide paid technical training each week and we reimburse the cost of each passed certification. Every team member becomes a part of the Tech Guardian family and we frequently have team activities to maintain strong working relationships. Our employees work for Tech Guardian because they enjoy the atmosphere, the camaraderie and the challenge of solving new problems each day.

Objective

Responsibilities

Tech Guardian is seeking a strong Level 1+ (or a Level 2) Field, Systems Engineer. Field engineers travel to client sites (within 30 miles of Lake Elsinore) to resolve issues that cannot be resolved remotely. They focus on proactive support, maintenance, systems administration and network administration. They also work on high level projects, and deploy all core Microsoft Server technologies. At least one day a week they will work in our network operations center in Lake Elsinore and 3-4 days a week they work on-site at our clients’ facilities. They work directly with clients on-site and remotely to troubleshoot problems and plan projects. Therefore Techs must have reliable transportation, exceptional customer services skills and look and act professional. In addition they train and direct lower level Techs. Here’s a closer look at what they’ll do:

Resolve escalated tickets and escalate to Level 3 if necessary
Assist helpdesk and field techs with overflow tickets
Test and maintain all client backups and BDR compliance
Proactively design solutions for a better client experience
Implement & troubleshoot Microsoft server environments
Secure data networks using industry best practices
Customize complex Group Policies
Design and setup TCP/IP networks including RDP, DNS, DHCP, WINS and VPN
Implement and configure Active Directory
Build and configure IBM/Dell/HP server equipment
Setup and implement virtual environments using HyperV/VMware
Design, setup and implement Exchange 2007/2010/2013/2016/2019
Configure and troubleshoot switches, routers and firewalls
Install equipment and application software
Troubleshoot and repair hardware
Plan, structure and implement migrations and other projects while directing lower level techs
Work with senior level techs on large migrations and other tasks
Fully document all procedures and tasks and create documentation for lower level techs

Required Skills

Previous experience working for an MSP desired
Experience with PSA/Ticketing System and RMM tools
A service oriented attitude – you do what it takes to get the job done correctly
Have the ability to manage multiple projects simultaneously with minimum oversight
Be eager to learn, pick up new technologies and be proficient in a short time
Working knowledge of a broad range of technologies
Be a team player, avoid complaining and be motivated to advance and grow
Have a teachable and positive attitude at all times
Meticulous – you have a fine eye for details
Resourceful Problem Solver – you always find a way to make it work
Convey confidence while building rapport with clients
Reliable, trustworthy and honest
Articulate – you can communicate professionally over the phone, in person and in writing
Ability to communicate technical information to nontechnical people
Skill in organizing resources and establishing priorities
Ability to work under pressure and manage stress

About You

4+ Years Help Desk / Field Tech Experience
Systems Admin Experience
Degree in a related field preferred
Desired Certs: A+, Network+, Security+, MCSA

About The Job

Up to 80% travel to a clients’ facilities with your own vehicle (within 30 miles of Lake Elsinore)
Travel reimbursement provided
$24.48 – $27.46 / hour (based on experience and certifications); plus travel and significant bonuses
Competitive benefits package available after 90 days
Typical shift: 8:00am – 5pm M-F with some evenings and weekends (on a rotational basis)
Must be able to pass a drug test
Principals only. Recruiters please don’t contact this job poster.
Please, no phone calls about this job!
Frequently lift and/or move up to 50 pounds
Frequently bend, lift, stand and crawl under desks
Access to top tier training materials and certifications
Learn and apply IT best-practices

Apply Now

Apply using the form below. After your application and resume is reviewed you’ll be emailed a link to take a series of tests to ensure you are qualified.

Step 1 of 7 - Personal

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Personal Information

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General Information

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Please describe any knowledge, skills, certifications and/or experience you have in the Information Technology (IT) industry.*

Be as specific as possible, we review the answer to this question carefully.

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Education Information

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Essay Questions

What do you consider the 5 most important features in a job?*

Describe a situation when you received or provided excellent customer service.*

Describe the hardest thing you've done at a job or in general, why you did it and how you felt about it.*

Describe a conflict situation at a job and how you resolved it.*

Your Resume

Cover Letter / Note

Don't skip this question, tell us why you want to work for Tech Guardian.

Attach Your Resume (.txt,.doc,.docx,.pdf)*

Accepted file types: txt, doc, docx, pdf, Max. file size: 32 MB.

Please Read

In exchange for the consideration of my job application by Tech Guardian, I agree that:

Neither the acceptance of this application nor the subsequent entry into any type of employment relationship, either in the position applied for or any other position shall serve to create an actual or implied contract of employment, or to confer any right to remain an employee of Tech Guardian, or otherwise to change in any respect the employment-at-will relationship between it and the undersigned. I understand and agree that if hired, my employment will be on an ‘at will’ basis and such employment is for no definite period of time. I understand and agree that my employment can be terminated with or without cause, and with or without notice at any time regardless of the date or payment of my wages or salary. If employed, I also understand that Tech Guardian may unilaterally change or revise their benefits, policies and procedures and such changes may include reduction in benefits.

I authorize investigation of all statements contained in this application. I understand that the misrepresentation or omission of facts called for is cause for dismissal at any time without any previous notice. I hereby give Tech Guardian permission to contact schools, previous employers (unless otherwise indicated), references, and others, and hereby release Tech Guardian from any liability as a result of such contract.

I understand that if employed by Tech Guardian, there will be probationary for a period of 90 days, and further that at any time during the probationary period or thereafter, my employment relation with Tech Guardian is terminable at will for any reason by either party.

Thank you for completing this application form and for your interest in our business.

Signature (please type your name)*

Date*

Do you agree with the above information?*

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No

Δ

Get Started With A Free Consultation Today

With a full suite of cutting edge IT solutions, we know we can help your company grow. What’s more important to us is our clients and we’re ready to prove it to you. Contact us today to start a conversation and find out how.

Call: 951-319-4080 Get Started

Apply About employer

More about this job

Responsibilities

Resolve escalated technical issues, maintain client backups, administer and secure server and network environments, and design and implement infrastructure solutions and migrations. Provide on-site and remote client support, document procedures, and guide lower-level technicians while coordinating with senior engineers on larger projects.

Requirements

Applicants should have at least four years of help desk or field technician experience and systems administration experience; a related degree is preferred. The role calls for broad IT knowledge, customer service and communication skills, project management ability, a professional attitude, reliable transportation, and desired certifications such as A+, Network+, Security+, or MCSA.

Skills

Systems Administration
Network Administration
Microsoft Server Technologies
Active Directory
Group Policy
TCP/IP Networking
DNS
DHCP
VPN
Hyper-V
VMware
Microsoft Exchange
Backup And Disaster Recovery
Switches, Routers, And Firewalls
Troubleshooting
Customer Service

Benefits

Travel Reimbursement
Competitive Benefits Package
Paid Technical Training
Pay Raises For Certifications
Performance Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
MSP
PSA
Ticketing Systems
RMM Tools
Microsoft Server
Active Directory
Group Policy
TCP/IP
RDP
DNS
DHCP
WINS
VPN
Hyper-V
VMware
Microsoft Exchange
IBM Servers
Dell Servers
HP Servers
Backup And Disaster Recovery
Switches
Routers
Firewalls
A+
Network+
Security+
MCSA
Systems Administration
Network Administration

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