Field, Systems Engineer (Level 1+)
Position – Field, Systems Engineer (Level 1+) Inland Empire
Company: Tech Guardian
Status: Full Time
Initial Compensation: $24.48 – $27.46/hour (based on experience and certifications); plus travel and a significant bonus structure
Company Description
Tech Guardian is a Managed Service Provider (MSP) that has been in business for over 19 years. We are an award-winning IT company rated in the top 5% in USA, with expertise across all IT environments. Our office is located in Lake Elsinore and we serve small and medium businesses throughout the Inland Empire. Tech Guardian provides something different than what is traditionally done in the IT space. We provide proactive IT services, not break/fix, so our techs are responsible for engineering system solutions to protect customers from downtime. Our business is steadily growing and we need engineers and technicians with a strong desire to grow with our company and be a team player. Tech Guardian values its employees and invests in their long-term growth. We expect our technicians to advance and grow in the company by certifying in a range of products and we compensate with pay raises with each certification. We provide paid technical training each week and we reimburse the cost of each passed certification. Every team member becomes a part of the Tech Guardian family and we frequently have team activities to maintain strong working relationships. Our employees work for Tech Guardian because they enjoy the atmosphere, the camaraderie and the challenge of solving new problems each day.
Objective
Responsibilities
Tech Guardian is seeking a strong Level 1+ (or a Level 2) Field, Systems Engineer. Field engineers travel to client sites (within 30 miles of Lake Elsinore) to resolve issues that cannot be resolved remotely. They focus on proactive support, maintenance, systems administration and network administration. They also work on high level projects, and deploy all core Microsoft Server technologies. At least one day a week they will work in our network operations center in Lake Elsinore and 3-4 days a week they work on-site at our clients’ facilities. They work directly with clients on-site and remotely to troubleshoot problems and plan projects. Therefore Techs must have reliable transportation, exceptional customer services skills and look and act professional. In addition they train and direct lower level Techs. Here’s a closer look at what they’ll do:
- Resolve escalated tickets and escalate to Level 3 if necessary
- Assist helpdesk and field techs with overflow tickets
- Test and maintain all client backups and BDR compliance
- Proactively design solutions for a better client experience
- Implement & troubleshoot Microsoft server environments
- Secure data networks using industry best practices
- Customize complex Group Policies
- Design and setup TCP/IP networks including RDP, DNS, DHCP, WINS and VPN
- Implement and configure Active Directory
- Build and configure IBM/Dell/HP server equipment
- Setup and implement virtual environments using HyperV/VMware
- Design, setup and implement Exchange 2007/2010/2013/2016/2019
- Configure and troubleshoot switches, routers and firewalls
- Install equipment and application software
- Troubleshoot and repair hardware
- Plan, structure and implement migrations and other projects while directing lower level techs
- Work with senior level techs on large migrations and other tasks
- Fully document all procedures and tasks and create documentation for lower level techs
Required Skills
- Previous experience working for an MSP desired
- Experience with PSA/Ticketing System and RMM tools
- A service oriented attitude – you do what it takes to get the job done correctly
- Have the ability to manage multiple projects simultaneously with minimum oversight
- Be eager to learn, pick up new technologies and be proficient in a short time
- Working knowledge of a broad range of technologies
- Be a team player, avoid complaining and be motivated to advance and grow
- Have a teachable and positive attitude at all times
- Meticulous – you have a fine eye for details
- Resourceful Problem Solver – you always find a way to make it work
- Convey confidence while building rapport with clients
- Reliable, trustworthy and honest
- Articulate – you can communicate professionally over the phone, in person and in writing
- Ability to communicate technical information to nontechnical people
- Skill in organizing resources and establishing priorities
- Ability to work under pressure and manage stress
About You
- 4+ Years Help Desk / Field Tech Experience
- Systems Admin Experience
- Degree in a related field preferred
- Desired Certs: A+, Network+, Security+, MCSA
About The Job
- Up to 80% travel to a clients’ facilities with your own vehicle (within 30 miles of Lake Elsinore)
- Travel reimbursement provided
- $24.48 – $27.46 / hour (based on experience and certifications); plus travel and significant bonuses
- Competitive benefits package available after 90 days
- Typical shift: 8:00am – 5pm M-F with some evenings and weekends (on a rotational basis)
- Must be able to pass a drug test
- Principals only. Recruiters please don’t contact this job poster.
- Please, no phone calls about this job!
- Frequently lift and/or move up to 50 pounds
- Frequently bend, lift, stand and crawl under desks
- Access to top tier training materials and certifications
- Learn and apply IT best-practices
Apply Now
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In exchange for the consideration of my job application by Tech Guardian, I agree that:
Neither the acceptance of this application nor the subsequent entry into any type of employment relationship, either in the position applied for or any other position shall serve to create an actual or implied contract of employment, or to confer any right to remain an employee of Tech Guardian, or otherwise to change in any respect the employment-at-will relationship between it and the undersigned. I understand and agree that if hired, my employment will be on an ‘at will’ basis and such employment is for no definite period of time. I understand and agree that my employment can be terminated with or without cause, and with or without notice at any time regardless of the date or payment of my wages or salary. If employed, I also understand that Tech Guardian may unilaterally change or revise their benefits, policies and procedures and such changes may include reduction in benefits.
I authorize investigation of all statements contained in this application. I understand that the misrepresentation or omission of facts called for is cause for dismissal at any time without any previous notice. I hereby give Tech Guardian permission to contact schools, previous employers (unless otherwise indicated), references, and others, and hereby release Tech Guardian from any liability as a result of such contract.
I understand that if employed by Tech Guardian, there will be probationary for a period of 90 days, and further that at any time during the probationary period or thereafter, my employment relation with Tech Guardian is terminable at will for any reason by either party.
Thank you for completing this application form and for your interest in our business.
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